Quem usa ServiceGuru Rating Kiosk?
The ServiceGuru kiosk works anywhere you physically serve customers. Restaurants, hotels, retail, medical practices and service-based businesses.
O que é ServiceGuru Rating Kiosk?
The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined.
The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service.
All hardware, software and support needed to run the kiosks is provided as a service with month to month.
ServiceGuru Rating Kiosk - Informação
Fundada em 2016
ServiceGuru Rating Kiosk - Preços
ServiceGuru Rating Kiosk a partir de 99,00 US$/mês. ServiceGuru Rating Kiosk não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do ServiceGuru Rating Kiosk abaixo.
Recursos do ServiceGuru Rating Kiosk
ServiceGuru Rating Kiosk - Avaliações
Exibindo 5 de 7 avaliações
Avaliado em 01/02/2019
Great tool for measuring and improving customer service
Vantagens: Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.
Desvantagens: Improved reporting would be nice but I know they are working on enhancements.
Avaliado em 28/02/2019
A must-have for customer facing companies
Comentários: It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.
Vantagens: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.
Desvantagens: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?
Avaliado em 30/01/2019
Comentários: This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.
Vantagens: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.
Desvantagens: I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.
Resposta dos fornecedores
por ServiceGuru em 31/01/2019
Thanks for the great feedback Stephanie.
Avaliado em 01/02/2019
Service Guru - Great for a different point of view
Comentários: Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!
Vantagens: The immediate feedback and the quantity of reviews coming from customers dining in.
Desvantagens: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.
Avaliado em 31/01/2019
Comentários: Very easy to utilize for staff as well as patients. The customer service with this company is top notch
Vantagens: The Ease of patients being able to navigate their way
Desvantagens: There is nothing that I don't like about this software