--- description: Tudo sobre Smaply: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smaply - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Smaply](/software/177161/smaply) # Smaply Canonical: https://www.capterra.pt/software/177161/smaply Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/177161/smaply?page=2) > Criar mapas de viagem de clientes, personas e mapas de intervenientes online. Colaborar e partilhar viagens com os seus pares e apresentar aos clientes. > > Verdict: Rated **4.4/5** by 20 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Smaply? Smaply é uma ferramenta de mapeamento de viagens para todos aqueles que gostariam de melhorar a sua experiência de cliente. Mapear a viagem do cliente, criar mapas de personalidades e de partes interessadas. Sozinho ou em conjunto com a sua equipa. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 20 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: More than Metrics - **Location**: Innsbruck, Áustria - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 0,00 € - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Afeganistão, Albânia, Alemanha, Angola, Antígua e Barbuda, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Belize, Benim, Bielorrússia, Bolívia, Botsuana, Brasil and 139 more ## Recursos - Análise de dados do site - Análise de dados visual - Análise de sentimentos - Arrastar e soltar - Coleta de dados de multicanal - Ferramentas de colaboração - Gerenciamento de comentários negativos - Gestão de experiência do cliente - Histórico do cliente - Importação/exportação de dados - Indicadores de desempenho - Modelos personalizáveis - Perfis de clientes - Questionários e feedback - Real-Time Analytics - Relatórios e análise de dados - Third-Party Integrations - Trajetórias dos usuários - Visualização de dados ## Integrations (19 total) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... and 4 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Ferramenta de Mapa da Jornada do Cliente](https://www.capterra.pt/directory/31537/customer-journey-mapping-tools/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software para Personalização](https://www.capterra.pt/directory/30965/personalization/software) ## Alternativas 1. [Lucky Orange](https://www.capterra.pt/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Miro](https://www.capterra.pt/software/128955/miro) — 4.7/5 (1680 reviews) 3. [Hotjar](https://www.capterra.pt/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Pendo](https://www.capterra.pt/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [Mailchimp](https://www.capterra.pt/software/110228/mailchimp) — 4.5/5 (17572 reviews) ## Avaliações ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24 de setembro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Desvantagens**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23 de fevereiro de 2025* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of setting up your own custom swimlanes > > **Desvantagens**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3 de dezembro de 2019* | Design | Recommendation rating: 4.0/10 > > **Vantagens**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Desvantagens**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24 de setembro de 2021* | Design | Recommendation rating: 7.0/10 > > **Vantagens**: Very solid user-experience structure. Quite a bug free app. > > **Desvantagens**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6 de outubro de 2021* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: The standardized way of working. The guided approach to doing things. > > **Desvantagens**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/177161/smaply?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/177161/smaply) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data