tellody

Vantagens: I like Tellody's versatility the most. There are many SMS messaging solutions out there, but none that can do what this platform can do. Plus, it can do email and social media. SMS with photos, images, video, audio, trackable hyperlinks, mobile coupons, mobile loyalty cards, mobile surveys, mobile polls etc. With tellody you can replace paper cards entirely. I really got hooked on the segmentation and automation capabilities. I can tailor my messages to subsets of the customer base and, the best feature, perform sentiment analysis on their survey responses. Tellody automatically categorizes my customers into three categories (GOOD, BAD, OK) and this is awesome as I get to know my influencers. Support is first-rate and personal. They've helped me many times, plus they can assist on marketing issues as they have a special department for it. They also have a comprehensive wiki. I'm very happy with my purchase (they are very cheap too)

Desvantagens: I moved everything from my old marketing platform to tellody. I save big bucks BUT I had to learn everything from the beginning. A bit of a learning curve on some of the more advanced features. The support team was there for me.

Comentários: As an SME I find difficult to acquire and keep customers. Tellody assist us to this direction and in addition help us to listen the opinion of our customers and tackle GDPR regulation. The price is very competitive.

Vantagens: An all in one product instead of using four other for Email campaign, SMS campaign, Surveys, Loyalty and coupons. One user name and password one place for analytics. Smart customer experience in different channels. You can starting from facebook page you can acquire customers and respond through e-mail or SMS (Event based automate campaigns). Easy to use templates and coupons to keep your customers. It is a value for money SaaS software for SMEs. Segmentation based on Customer Engagement and Satisfaction.

Desvantagens: The sentiment analysis tool for Greek Language in the analysis of Survey free text is slow. I would like to have more flexible segmentation and Loyalty schemes.

Comentários: The savings is tremendous compare to other enterprise options.

Vantagens: For a guy like me that do not believe in social media marketing (as a broadcast media) tellody is heaven. With Tellody's opt in forms, I can convert Facebook likes into subscribers and then sent them automatically a discount voucher for my business. If they use their voucher, I send them again automatically a survey, if they submit their survey, another coupon is on it's way. So I can easily build journeys and get my customers involved.

Desvantagens: I cannot delete many draft campaigns in bulk. It is tedious to do it do it one by one and with a very large organization, it could consume a lot of time.

Vantagens: The ability to create both SMS & email campaigns, the automation on user actions, the opt-in services. The software has helped me keep my existing customers and increased my the efficiency of my offerings. The participation rate has increased from 2%-3% up to 20% and increases over time with the personalized campaigns. Since I am in the greek market one very nice feature is the birthday and name day campaigns which run automatically once they setup. I also use a lot together with my loyalty card the ability of my clients to get 5 and get 1 free product depending on the offer of the month. I like a lot the automatic follow up messages.

Desvantagens: I would like in the loyalty program the support of loyalty or cash points which will allow me to make offerings based on the money spend.

Vantagens: It is very colorful and quite easy to use with a lot of wow moments. And it is cheap and this is the great thing about it. I am using Tellody to perform many many marketing tasks. I do not need one platform for surveys, one for vouchers, one for sending SMS, one for sending Email and one for landing pages. Plus sentiment analysis on my customer responses helps me identify my most valuable customers.

Desvantagens: Their API is not as versatile as I would like it to be. More survey components would be a plus. For the rest (like how long do you use this software) just select and click the obvious