---
description: Tudo sobre Nextiva: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Nextiva - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva)

# Nextiva

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> O Nextiva Chat permite aumentar a receita, fornecer serviços mais rápidos e impulsionar a eficiência. Interaja facilmente com clientes e clientes potenciais.
> 
> Verdict: Rated **4.6/5** by 919 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Nextiva?

Empresas que desejam interagir com clientes e potenciais clientes em tempo real, e depois supervisionar essas interações ao longo da jornada do cliente para obter uma visão completa dos clientes.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 919 Avaliações |
| Praticidade | 4.5/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.5/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Nextiva
- **Location**: Scottsdale, EUA
- **Founded**: 2008

## Commercial Context

- **Preço inicial**: 25,00 US$
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Available Countries**: Estados Unidos

## Recursos

- Acesso para Celular
- Agendamento de postagens
- Automated Attendant
- Bate-papo com o consumidor em tempo real
- Bate-papo em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Colaboração entre vários usuários
- Comentários/notas
- Compartilhamento de arquivos
- Comunicação multicanal
- Conferências
- Controles/permissões de acesso
- Criador de questionários
- Discador automático
- Distribuição automática de chamadas
- Distribuição de multicanal
- Employee Coaching Tools
- Enquetes online
- Extensões virtuais
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gestão da qualidade
- Gestão de conteúdo
- Gestão de experiência do cliente
- Gestão de objetivos
- Gestão de pesquisas/enquetes
- Gravação de chamadas
- Histórico de transcrições/chat
- IVR
- Importação/exportação de dados
- Interface do agente
- Live Results Sharing
- Marketing por e-mail
- Modelos personalizáveis
- Monitoramento das redes sociais
- Monitoramento de reclamações
- Monitoração de chamadas
- PBX
- Painel
- Painel de atividades
- Reconhecimento de funcionários
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Roteamento automático
- Roteamento de chamadas
- VoIP
- Workflow Automation
- Áudio e vídeo bidirecionais

... and 28 more features

## Integrations (19 total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... and 4 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Suporte por telefone

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software para Conferências de Áudio](https://www.capterra.pt/directory/32919/audio-conferencing/software)
- [Ferramentas de Pesquisa de Mercado](https://www.capterra.pt/directory/10041/market-research/software)
- [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software)
- [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software)

## Alternativas

1. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews)
2. [3CX](https://www.capterra.pt/software/158704/3cx) — 4.4/5 (467 reviews)
3. [Ooma Office](https://www.capterra.pt/software/174109/ooma-office) — 4.4/5 (248 reviews)
4. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews)
5. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (997 reviews)

## Avaliações

### "Great communication tool with good customer service." — 5.0/5

> **Suzi** | *24 de abril de 2023* | Semicondutores | Recommendation rating: 9.0/10
> 
> **Vantagens**: Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.
> 
> **Desvantagens**: Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.
> 
> On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees

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### "Travel Agency/Small Business" — 5.0/5

> **Sara** | *10 de junho de 2024* | Hotelaria | Recommendation rating: 10.0/10
> 
> **Vantagens**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly.  I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.
> 
> **Desvantagens**: I wish they had an option to have a separate ringtone

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### "Nextivia - Good Phone Service At A Good Price" — 3.0/5

> **Kyle** | *22 de abril de 2025* | Automotivo | Recommendation rating: 6.0/10
> 
> **Vantagens**: IT was really easy to setup users and deprovision users
> 
> **Desvantagens**: Sometimes voip phones would have provisioning issues reaching the server
> 
> Its been pretty good for the most part.  There isnt much we dont like.

-----

### "Great Product" — 5.0/5

> **Angelia** | *5 de dezembro de 2023* | Relações governamentais | Recommendation rating: 10.0/10
> 
> **Vantagens**: Interface is very customizable in the way that I need it
> 
> **Desvantagens**: Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.
> 
> Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

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### "Try them out\!" — 5.0/5

> **Karen** | *23 de abril de 2024* | Escritório de advocacia | Recommendation rating: 9.0/10
> 
> **Vantagens**: Price, ease of use, access remotely with no issues.
> 
> **Desvantagens**: Website for administrating can be confusing to navigate at times.

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## Links

- [View on Capterra](https://www.capterra.pt/software/175788/nextiva)

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