Quem usa o Dovetail?

Empresas de produtos/serviços, agências de design/pesquisa, instituições acadêmicas e governo. Os clientes incluem Arm, BCG, Chargebee, Deliveroo, Deloitte, Harvard, Shopify, Thoughtworks + VMware.

Conheça o Dovetail

Com o Dovetail, pesquisadores, designers e gerentes de produtos podem armazenar dados de pesquisa de usuários em um único local, analisar dados qualitativos para descobrir padrões e insights e compartilhar descobertas de pesquisas com o restante da empresa. Com um editor colaborativo em rich text, marcação em linha, imagens e arquivos, insights, análise de sentimento, experiência do usuário e suporte de nível internacional, o Dovetail é um software de pesquisa em nuvem fácil de usar, tudo por um preço acessível.

Dovetail - Informação

Dovetail Research

https://dovetailapp.com

Fundada em 2017

Dovetail - Preços

O Dovetail não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Dovetail a partir de 100,00 US$/mês.

Preço inicial

100,00 US$/mês
Veja detalhes de preços

Versão gratuita

Não

Implantação

Nuvem, SaaS, web

Formação

Ao vivo online

Documentos

Assistência

Horário comercial

Online

Recursos do Dovetail

Ferramentas UX
Animação
Mapas térmicos
Para dispositivos móveis
Para sites
Pesquisa de usuário
Prototipagem
Registro de atividade da tela
Testes de usabilidade
Testes não moderados
Trajetórias dos usuários
Anotações
Análise de dados da mídia
Análise de dados de texto
Análise de pesquisa de usuário
Análise de sentimentos
Análise estatística
Análise qualitativa comparada
Análise quantitativo de conteúdo
Colaboração
Pesquisa de metodologia mista
Visualização de dados
Vários idiomas

Dovetail - Avaliações

Exibindo 5 de 38 avaliações

Geral
4,6/5
Praticidade
4,7/5
Atendimento ao cliente
4,9/5
Recursos
4,1/5
Relação qualidade/preço
4,6/5
Stephanie P.
User Experience Researcher
Pesquisa, 51-200 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 14/11/2019

"Dovetail really makes analysis and sharing insights easy"

Comentários: I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.

Vantagens: I LOVE that you are able to have a robust tool that includes analysis capabilities and houses insights from research. This gives stakeholders the ability to search all insights and view things like reading a medium article and also search historical insights. It also speeds up analysis with filtering options and highlights to filter down to key information to support an insight / finding.

Desvantagens: I would like to be able to track dates of when insights were created (not just when published in feed) so we can track age as well as somehow track the impact of the insight (e.g., what was done from it), to make reporting on research value easier.

Resposta dos fornecedores

por Dovetail Research em 15/11/2019

Thank you for the great review Stephanie! We really appreciate your feedback and help improving the product, and love working with you. Lots more planned for 2020 as we grow our team, so stay tuned!

  • Fonte da avaliação 
  • Avaliado em 14/11/2019
Caitlin M.
Senior Design Researcher
Serviços e tecnologia da informação, 5001-10 000 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 13/11/2019

"Great system for managing a research library for UX"

Comentários: I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

Vantagens: I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates).
Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

Desvantagens: My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo).
I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that.
The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

Resposta dos fornecedores

por Dovetail Research em 15/11/2019

Thank you for the lovely review Caitlin! Appreciate your support. We're always trying to improve the analysis experience and the workflow for creating insights and working across projects. We're also excited about upcoming features like transcription!

  • Fonte da avaliação 
  • Avaliado em 13/11/2019
Filza M.
Product Designer
Design, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 22/10/2018

"Dovetail for UX Research"

Vantagens: I like that this software allowed my team to easily aggregate feedback and share it.

Desvantagens: More functions would be helpful for ease of use. For example, for my use case integrations with Intercom would be helpful to organize customer feedback and link research together.

Resposta dos fornecedores

por Dovetail Research em 23/10/2018

Hi Filza, thank you for leaving us a review! We're constantly reviewing the features on our roadmap based on user feedback like yours. We'd love to build more first party integrations at some point, and Intercom would be high on our priority list. Thanks again!

  • Fonte da avaliação 
  • Avaliado em 22/10/2018
Thomas B.
Director of Product Design
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 12/06/2019

"Now to effectively use your qualitative research "

Comentários: As our business space grows we are using Dovetail to capture data that is then used to validate ideas about new products or features as well as use our archive to identify insights and painpoints we were not aware of prior.

Vantagens: The ability to tag data and then synthesise that data with quick and easy functionality is really effective in comparing notes across multiple qualitative research documents.

Desvantagens: The UX around building insights takes a little bit of discovery. Adding tags or highlights into an insight has resulted in me adding, deleting, trying again... a few times.

Resposta dos fornecedores

por Dovetail Research em 14/06/2019

Thanks for the review Thomas! We're always improving and have more plans to make insights better. If you have any thoughts, don't hesitate to email us.

  • Fonte da avaliação 
  • Avaliado em 12/06/2019
Ioana G.
UX Researcher
Ócio, viagens e turismo, 201-500 funcionários
Usou o software por: Avaliação gratuita
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/08/2019

"Great tool for getting the entire business involved"

Comentários: Overall very happy that I can use the same tool for disseminating insights around the entire business as well as analyse our research! Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features!

Vantagens: - Very easy to get the hang of by both researchers and non-researchers
- Very pleasant to use: Pure Joy UI makes you wanna go in the tool all the time (yeah, I know, UI matters!)
- Flexible spaces - you can use it to create templates and this way to bring consistency and also expand good practice research to entire company, outside of the research team
- It's good at engaging non-researchers via a "Discover" board where you can see all the latest insights
- Flexible notes allowing unlimited videos, images, the data doesn't have to be just plain text

Desvantagens: - Still some work being done on automations, and using global tags instead of just project-specific tags, but they have a lot of cool stuff on the roadmap
- A little concerned about the inability to back-up / export all data at once (only in parts), but it's also on their roadmap and their customer service have also offered to do it as a one-off for us
- Perhaps the ability to quantitatively measure behaviours from user testing (e.g. X users successfully completed the tasks) would be a great addition

Resposta dos fornecedores

por Dovetail Research em 07/08/2019

Thank you Ioana! Really appreciate your kind words and all of the feedback you've been sending us over the past few weeks. Keep it coming!

  • Fonte da avaliação 
  • Avaliado em 05/08/2019