Quem usa esse software?

Small Business Retail and Food Service.

Avaliações médias

6 avaliações
  • Geral 5 / 5
  • Praticidade 5 / 5
  • Atendimento ao cliente 5 / 5
  • Recursos 5 / 5
  • Relação qualidade/preço 5 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • Sparkage
  • https://getsparkage.com
  • Fundada em 2016

Sobre o Sparkage

Sparkage is a digital loyalty platform that simplifies marketing for small businesses. It has everything you need to connect with customers, encourage repeat visits and grow your business.

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Recursos do Sparkage

  • Acompanhamento da atividade do cliente
  • CRM
  • Gestão de associação
  • Gestão de descontos
  • Gestão de recompensas
  • Portal do associado
  • Rastreamento de recomendações
  • Sistema de cartão de fidelidade
  • Sistema de fidelidade sem cartão
  • Sistema de vales-presente
  • Acompanhamento de atividades
  • CRM
  • Cartão Fidelidade
  • Gestão de associação
  • Gestão de recompensas
  • Gestão de vales-presente
  • Portal do associado
  • Programa de fidelidade
  • Rastreamento de recomendações

As avaliações mais úteis do Sparkage

Best customer retention and reward system there is!

Avaliado em 04/09/2019
Taylor D.
Owner
Restaurantes, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: Direct engagement with customers via notifications with text.
Easy, convenient, effective reward system
Can promote products and services through words that customers may not know about. So it's a great way to advertise new things and directly.
Incredibly easy to set up, use, and maintain.
Amazing company that goes the extra mile for their clients.

Desvantagens: There aren't any at all which is a huge!

Very Receptive Customer Service!

Avaliado em 08/08/2018
Avaliador Verificado
Owner
Varejistas, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I really appreciated the speed with which my concerns and questions where taken care of. I also appreciated that they have been willing and able to make sure that the program works well for my business. This receptiveness and willingness to adapt to my needs, makes this an extremely desirable program for small businesses like mine. We are constantly adapting and changing to stay viable as a brick and mortar store in an increasingly online world, and this ability to change and make the program adapt to my needs makes it a very valuable business tool.

Vantagens: It is easy to use and learn right from the start.

Desvantagens: I have no concerns at this time. So far it is performing just as I need it to.

Resposta dos fornecedores

por Sparkage em 13/08/2018

Thanks for the review! We'd love to use this as a testimonial. Would you let us know who you are via email if you're okay with that?

Review

Avaliado em 22/08/2018
Aaron N.
Owner/operator
Varejistas, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Great over all experience. Customer support is top notch

Vantagens: Easy to use. Reliable, but when things do go funky, I know that they will correct any issues in a timely manor.

Desvantagens: It would be nice if it connected to the POS so it automatically keep track of rewards

Sparkage has been a great way to keep track of customers rewards and promote specials!

Avaliado em 12/06/2018
Kristi R.
Business owner
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço

Vantagens: Being able to track customer base and communicate with customers, easy way to track rewards instead of using punch cards, ease of use for my customers

Desvantagens: The checkout process could be more streamlined, but I spoke with them and they are in process of automating it.

Sparkage Review

Avaliado em 16/08/2018
Jenny B.
Sales
Ócio, viagens e turismo, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They kept the concept simple, both in earning points and for customers to redeem them. Our business is built on community, travel, and events. This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted.

Vantagens: It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in through the online program. Being able to offer a tiered point system, allows customers to choose rewards as they go, or they can save up and redeem them for multiple rewards. Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box.

Desvantagens: Our customers had trouble downloading the app via the QRcode. I would like to have the ability to add pictures or logos to our events information.

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