Tonkean

Vantagens: Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services.

Desvantagens: High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Comentários: Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing

Vantagens: Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us

Desvantagens: The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Vantagens: My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Desvantagens: It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Comentários: It helped me to make my job much easier and faster.

Vantagens: Ease of integrating it with Slack. Runs super fast on Windows and Mac both

Desvantagens: I would love to see it working on mobile phone just how it works on web browser

Vantagens: The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate. Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Desvantagens: Mobile app, lack of view variety, and limited notes ability on items.