--- description: Tudo sobre Swell: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.pt/software/172802/swell Page: 1 / 16\ Seguinte: [Next page](https://www.capterra.pt/software/172802/swell?page=2) > Permite às empresas coletar comentários da experiência do cliente em tempo real: NPS, CX e avaliações online em sites importantes. > > Verdict: Rated **4.6/5** by 357 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Swell? O Swell se concentra em ajudar as empresas com localizações físicas. Muitos clientes que usam o Swell estão nos setores de assistência médica, varejo, serviços e hotelaria. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 357 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Swell CX - **Location**: Cottonwood Heights, EUA - **Founded**: 2016 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Austrália, Canadá, Estados Unidos, Nova Zelândia ## Recursos - Agendamento de campanhas - Análise de dados visual - Análise de sentimentos - Análise de tendências - Automatização de processos e fluxos de trabalho - Coleta de dados de multicanal - Compartilhamento social - Comunicação multicanal - Cupons móveis - Estrutura de pesquisas NPS - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão de campanhas - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de respostas - Integração de redes sociais - Mensagens de SMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Monitoramento de reclamações - Monitoramento de revisões - Notificação de avaliações - Painel - Personalização de mensagens - Planejamento de campanhas - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Respostas automáticas - Segmentação de clientes - Solicitação de avaliação - Third-Party Integrations - Visualização de dados ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) - [Software de Interação de Pacientes](https://www.capterra.pt/directory/31085/patient-engagement/software) ## Alternativas 1. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.capterra.pt/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Yotpo](https://www.capterra.pt/software/144389/yotpo) — 4.5/5 (376 reviews) 4. [GiveMe5.ai](https://www.capterra.pt/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.pt/software/141842/weave) — 4.3/5 (669 reviews) ## Avaliações ### "Great alternative\!" — 4.0/5 > **Mason** | *12 de outubro de 2021* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did\! > > **Desvantagens**: It needs to run a little bit better. Swell hasn’t worked out all the kinks > > We love the product and feel like they really listen to their customers\! ----- ### "Swell with pride using Swell\! They're as good as their name\!" — 5.0/5 > **Shannon** | *9 de agosto de 2024* | Entretenimento | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. > > **Desvantagens**: I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet\! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. > > Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot\! ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 de outubro de 2023* | Serviços ao consumidor | Recommendation rating: 0.0/10 > > **Vantagens**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Desvantagens**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 de abril de 2022* | Construção | Recommendation rating: 10.0/10 > > **Vantagens**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Desvantagens**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 de fevereiro de 2021* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Desvantagens**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- Page: 1 / 16\ Seguinte: [Next page](https://www.capterra.pt/software/172802/swell?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/172802/swell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data