Timedox

Vantagens: Not much, yet. Nowhere on the website does it mention that you have to use the keys on the device to enter in the employee names. You add them the old way you used to have to text before smart phones. It wasn't until I was on the phone with tech support that I found out adding employees from my laptop is only available with the more expensive subscription service time clocks.

Desvantagens: Scheduled a setup support call through their website and no one called. Called them and they couldn't help at the time, but wanted to schedule the setup for a few hours later. No one called. Called them back again and the customer support guy got me to a certain point, put me on hold for a few minutes, and then forgot where we were in the process, thus having to start over again. I could tell through his voice and attitude that he had something else he wanted to be doing. The product might turn out to be good, but I can't recommend based on severe lack of customer service.

Comentários: My overall experience with Timedox is disappointing. I really wanted this to work for us and it doesn't.

Vantagens: The price was within our budget as a non profit agency. I also liked the bio metric fingerprint option which made the clock more ADA compliant. It was also very easy to set up.

Desvantagens: Initially, I thought it was a great product. The time clocks(we have two locations) seemed to work without interruption but once I learned the system, I realized its flaws quickly.
1. You need the Timedox team to customize the platform. For example, we created a ticket in December of 2018 to add codes such as FMLA, UPFMLA to the absence reason and we are still waiting for it to be completed.
2. Customer service is poor. I have completed tickets, called, scheduled times to have a representative call and nothing has improved our experience. Either you are referred to the tech team and then a ticket is created to only sit in the queue and never be addressed or you are told someone will call you and they don't.
3. Lack of transparency- It is impossible to speak to anyone other than the tech team or sales. You cannot reach someone with authority to address issues or concerns.
4. Functions- the reports are elementary and not detailed. You cannot schedule absences for multiple days so if you have someone out on FMLA you have to manually enter each day.
5. ACCOUNTABILITY AND ACCURACY- both of our time clocks are 1.5 minutes behind the world clock meaning employees have been inaccurately written up based on our late policy and they weren't really late.

Vantagens: Our city employees have been using the software for the last 5 years.
The ease of use and simplicity to our employers was a must before deciding to go
with Timedox.
We have time clocks spread out throughout several location and everything works in sync
via internet connection (wife and cable).
Overall we are very satisfied with the product and customer service.

Desvantagens: Can't find any reason, things are working smoothly.

Comentários: Time and cost efficient

Vantagens: Mature product, Highly customizable & Manageable state of the art in term of software and hardware. This solution has cover all our needs and much more recommended for anyone looking for a very fast and intuitive deployment, fetching various reports, manage user policies and much more.

Desvantagens: Timedox has pretty much all the features one would need for proper automated management of users. Although there are many reports available on the web version, I would like to see more reports available on mobile devices.

Comentários: just the time reports.

Vantagens: It is simple - almost plug and play. very easy to use. you get what you pay for - no less, no more.

Desvantagens: some sophisticated timing models are still under development, although probably done by now. other than that - no surprises.