Aderant

Comentários: We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic

Vantagens: Ease of use, customer service has definitely improved

Desvantagens: Limited on customizations and software is definitely not made for mass tort.

Vantagens: User friendly and the migration to Microsoft based workflow technology is a step in the right direction. Very cutting edge and progressive, because they LISTEN to their customers.

Desvantagens: Lack of support in the above mentioned workflow technology. Seems that they want to market and sell it but don't completely understand it and have problems troubleshooting it. Another area of challenge is their professional services. Upgrades ' enhancements are difficult to accomplish due to lack of talented PS staff.

Comentários: Overall, it does what I need it to do. I'm continually asking finance for help in finding what I need, but usually, I can get a hold of the stats I'm looking for.

Vantagens: Aderant allows me to search for an see all attorney activity in one place. I can see hour and dollar figures in one place when I need it through Aderant Expert. After a bit of self-training, I was able to figure out the structure of the application pretty easily.

Desvantagens: Information can get quickly buried and the Aderant Expert app is hardly user-friendly. I often have to dig through lots of info to find what I need and running reports is nearly impossible. Searching for clients and timekeepers is also a mess.

Comentários: I was lead in customizing, training, and developing Adherant in my firm.

Vantagens: The ability to customize this software for different case types alone makes this one of the best products out there. For instance, a worker's compensation case has different requirements than a tort case. The ability to assign clients/experts/witnesses/other involved people to a case, and then be able to see which individual unrelated cases they may be assigned to is also excellent. Finally, the ability to create specific forms that can be merged with case information stored in the program takes hours of grunt work off your shoulders

Desvantagens: The billing module is terrible and needs a lot of work.

Comentários: When receiving a call from a client , I was able to address contract issues, billing, retainers, coding and an aging. That is timely therefore priceless.

Vantagens: The ease of entering billing charges, codes and notes and statements.

Desvantagens: Nothing at all. Customer service sometimes was not as fast as I wanted.