---
description: Tudo sobre OpsGenie: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: OpsGenie - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Comunicação de Equipe](/directory/31033/team-communication/software) > [OpsGenie](/software/170236/opsgenie)

# OpsGenie

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> Mais votado: Opsgenie é uma poderosa plataforma de gestão de alertas e de chamadas para equipes de Dev e Ops em serviços sempre ativos.
> 
> Verdict: Rated **4.6/5** by 155 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa OpsGenie?

PMEs e grandes empresas

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 155 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.6/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Atlassian
- **Location**: San Francisco, EUA
- **Founded**: 2013

## Commercial Context

- **Preço inicial**: 11,55 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular)
- **Idiomas**: inglês
- **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Irlanda, Islândia, Itália, Japão, Luxemburgo, Noruega, Nova Zelândia, Países Baixos, Reino Unido, Suécia and 3 more

## Recursos

- Acesso para Celular
- Agendamento
- Agendamento de plantão
- Alertas/notificações
- Alerts/Escalation
- Análise da causa raiz
- Auditoria de problemas
- Ações corretivas e preventivas (CAPA)
- Comunicação multicanal
- Ferramentas de colaboração
- Geração de relatórios de incidentes
- Geração de relatórios de tempo de funcionamento
- Gestão de Comunicações
- Gestão de calendários
- Gestão de incidentes
- Gestão do SLA (acordo do nível de serviço)
- Lembretes
- Modelos
- Monitoramento
- Monitoramento do servidor
- Painel
- Painel de atividades
- Planejamento de cenários
- Priorização
- Real-Time Monitoring
- Real-Time Notifications
- Registro de auditoria
- Registros de eventos
- Relatórios e análise de dados
- Seguimento de status
- Videoconferência

## Integrations (97 total)

- Airbrake
- AlertSite Website Performance
- Amazon CloudWatch
- Amazon EC2
- Amazon RDS
- Amazon SES
- Apica
- AppDynamics
- AppOptics
- AppSignal
- Atatus
- Auvik
- Bamboo
- BigPanda
- Bitbucket

... and 82 more integrations

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software)

## Categorias relacionadas

- [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software)
- [Ferramentas para DevOps](https://www.capterra.pt/directory/31120/devops/software)
- [Programas de Monitoramento de Sites](https://www.capterra.pt/directory/10021/website-monitoring/software)
- [Software de Gestão de Registro de Eventos](https://www.capterra.pt/directory/30856/log-management/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)

## Alternativas

1. [ManageEngine OpManager](https://www.capterra.pt/software/168854/manageengine-opmanager) — 4.6/5 (309 reviews)
2. [Site24x7](https://www.capterra.pt/software/168192/site24x7) — 4.7/5 (353 reviews)
3. [NinjaOne](https://www.capterra.pt/software/165889/ninjaone) — 4.7/5 (294 reviews)
4. [PRTG](https://www.capterra.pt/software/21581/prtg-network-monitor) — 4.6/5 (255 reviews)
5. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (449 reviews)

## Avaliações

### "Great for Eliminating Alert Fatigue in Data Infrastructure" — 4.0/5

> **Suman** | *1 de julho de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Highly dependable to handle on call rotation among international teams. For instance, we can route very critical database and ETL pipeline failure alerts directly to our engineers' phones, thus cutting our time-to-resolution by a large fraction and helping prevent data corruption downstream.
> 
> **Desvantagens**: Some of the advanced routing rules settings interface can be a bit clunky. In addition, given that Atlassian is aggressively promoting standalone versions of OpsGenie's capabilities to Jira Service Management (JSM), it would seem as if the standalone app is receiving few new updates these days.
> 
> An awesome instrument for teams responsible for high availability data infrastructure. It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed.

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### "Is good for alerts ntofications" — 4.0/5

> **Tamer** | *30 de abril de 2025* | Varejistas | Recommendation rating: 9.0/10
> 
> **Vantagens**: The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation
> 
> **Desvantagens**: Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated.
> 
> My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment.

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### "OpsGenie... basic" — 2.0/5

> **Avaliador Verificado** | *3 de agosto de 2025* | Serviços de informação | Recommendation rating: 5.0/10
> 
> **Vantagens**: I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products.
> 
> **Desvantagens**: It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie.
> 
> I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty.

-----

### "Basic incident management platform for startups" — 4.0/5

> **Avaliador Verificado** | *24 de setembro de 2020* | Telecomunicações | Recommendation rating: 8.0/10
> 
> **Vantagens**: What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms \& no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
> 
> **Desvantagens**: One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
> 
> Satisfied given the amount of money we pay with them

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### "For Alerting One Of The Best Tooling" — 5.0/5

> **Avaliador Verificado** | *22 de janeiro de 2024* | Varejistas | Recommendation rating: 10.0/10
> 
> **Vantagens**: Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations
> 
> **Desvantagens**: the user login, some fields for teams webhooks are not listed
> 
> For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality

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## Links

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