---
description: Tudo sobre OpsGenie: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: OpsGenie - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# OpsGenie

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> Mais votado: Opsgenie é uma poderosa plataforma de gestão de alertas e de chamadas para equipes de Dev e Ops em serviços sempre ativos.
> 
> Verdict: Rated **4.6/5** by 156 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa OpsGenie?

PMEs e grandes empresas

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 156 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.6/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Atlassian
- **Location**: San Francisco, EUA
- **Founded**: 2013

## Commercial Context

- **Preço inicial**: 11,55 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular)
- **Idiomas**: inglês
- **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Irlanda, Islândia, Itália, Japão, Luxemburgo, Noruega, Nova Zelândia, Países Baixos, Reino Unido, Suécia and 3 more

## Recursos

- Acesso para Celular
- Agendamento
- Agendamento de plantão
- Alertas/notificações
- Alerts/Escalation
- Análise da causa raiz
- Auditoria de problemas
- Ações corretivas e preventivas (CAPA)
- Comunicação multicanal
- Ferramentas de colaboração
- Geração de relatórios de incidentes
- Geração de relatórios de tempo de funcionamento
- Gestão de Comunicações
- Gestão de calendários
- Gestão de incidentes
- Gestão do SLA (acordo do nível de serviço)
- Lembretes
- Modelos
- Monitoramento
- Monitoramento do servidor
- Painel
- Painel de atividades
- Planejamento de cenários
- Priorização
- Real-Time Monitoring
- Real-Time Notifications
- Registro de auditoria
- Registros de eventos
- Relatórios e análise de dados
- Seguimento de status
- Videoconferência

## Integrations (95 total)

- Airbrake
- AlertSite Website Performance
- Amazon CloudWatch
- Amazon EC2
- Amazon RDS
- Amazon SES
- Apica
- AppDynamics
- AppOptics
- AppSignal
- Atatus
- Auvik
- Bamboo
- BigPanda
- Bitbucket

... and 80 more integrations

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software)

## Categorias relacionadas

- [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software)
- [Ferramentas para DevOps](https://www.capterra.pt/directory/31120/devops/software)
- [Programas de Monitoramento de Sites](https://www.capterra.pt/directory/10021/website-monitoring/software)
- [Software de Gestão de Registro de Eventos](https://www.capterra.pt/directory/30856/log-management/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)

## Alternativas

1. [ManageEngine OpManager](https://www.capterra.pt/software/168854/manageengine-opmanager) — 4.6/5 (343 reviews)
2. [Site24x7](https://www.capterra.pt/software/168192/site24x7) — 4.7/5 (382 reviews)
3. [NinjaOne](https://www.capterra.pt/software/165889/ninjaone) — 4.7/5 (298 reviews)
4. [PRTG](https://www.capterra.pt/software/21581/prtg-network-monitor) — 4.6/5 (256 reviews)
5. [N-central](https://www.capterra.pt/software/13803/n-central) — 4.2/5 (253 reviews)

## Avaliações

### "A centralized monitoring system" — 4.0/5

> **Ajaz** | *21 de setembro de 2026* | Empacotamento/Entrega de mercadorias | Recommendation rating: 8.0/10
> 
> **Vantagens**: OpsGenie is an advanced incident alerting and management  platform . It helps in creating a centralized platform for incident management , which can result in efficient and fast issue resolving. It can be easily integrated with other Atlassian tools like Jira , which helps in easy ticket assignment.
> 
> **Desvantagens**: The platform is relatively simple and easy to understand , but the setup and configuration for new users can be challenging. Unnecessary alerts can cause problem , if rules are not set properly.
> 
> My experience is overall positive as the centralized monitoring and management result in swift escalations and solving.

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### "Is good for alerts ntofications" — 4.0/5

> **Tamer** | *30 de abril de 2025* | Varejistas | Recommendation rating: 9.0/10
> 
> **Vantagens**: The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation
> 
> **Desvantagens**: Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated.
> 
> My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment.

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### "OpsGenie... basic" — 2.0/5

> **Avaliador Verificado** | *3 de agosto de 2025* | Serviços de informação | Recommendation rating: 5.0/10
> 
> **Vantagens**: I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products.
> 
> **Desvantagens**: It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie.
> 
> I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty.

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### "Great for Eliminating Alert Fatigue in Data Infrastructure" — 4.0/5

> **Suman** | *1 de julho de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Highly dependable to handle on call rotation among international teams. For instance, we can route very critical database and ETL pipeline failure alerts directly to our engineers' phones, thus cutting our time-to-resolution by a large fraction and helping prevent data corruption downstream.
> 
> **Desvantagens**: Some of the advanced routing rules settings interface can be a bit clunky. In addition, given that Atlassian is aggressively promoting standalone versions of OpsGenie's capabilities to Jira Service Management (JSM), it would seem as if the standalone app is receiving few new updates these days.
> 
> An awesome instrument for teams responsible for high availability data infrastructure. It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed.

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### "OpsGenie - great Incident management utility." — 5.0/5

> **Serhii** | *22 de dezembro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.
> 
> **Desvantagens**: No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.
> 
> Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

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## Links

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