--- description: Tudo sobre HelpWire: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Desktop Remoto](/directory/31955/remote-desktop/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.pt/software/169762/helpwire Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/169762/helpwire?page=2) > Software de desktop remoto para suporte de TI: início rápido de sessões, controle estável e acesso não supervisionado quando for necessário dar continuidade ao atendimento. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HelpWire? Pequenas e médias empresas Proprietários de pequenas empresas Empresas de suporte de TI Equipes de suporte de help desk Provedores de serviços gerenciados Consultores de tecnologia Gerentes de TI Administradores de sistemas ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 80 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Eltima Software - **Location**: Frankfurt, Alemanha - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Acesso a múltiplos monitores - Acesso sem supervisão - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Compartilhamento de tela - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de diagnóstico - Resolução de problemas - Transferência de arquivos ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Software de Desktop Remoto](https://www.capterra.pt/directory/31955/remote-desktop/software) ## Categorias relacionadas - [Software de Desktop Remoto](https://www.capterra.pt/directory/31955/remote-desktop/software) - [Programas de Assistência Remota](https://www.capterra.pt/directory/30928/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pt/software/181775/zoho-assist) — 4.7/5 (1445 reviews) 2. [TeamViewer ONE](https://www.capterra.pt/software/122252/teamviewer) — 4.6/5 (11629 reviews) 3. [AnyDesk](https://www.capterra.pt/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24142 reviews) 5. [Supremo Remote Desktop](https://www.capterra.pt/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avaliações ### "HelpWire - Conexão Remota Profissional\!" — 5.0/5 > **Alessandro** | *28 de dezembro de 2025* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: Excelente programa com ótimos recursos. Muito fácil de usar\! Área de transferência comum e troca de arquivos funcionam perfeitamente. Também é possível trabalhar com múltiplos monitores\! > > **Desvantagens**: Às vezes a conexão remota cai e volta na sequência. É algo que pode melhorar, mas nem chega a atrapalhar o trabalho. > > É um excelente produto\! Funcional, simples de usar, estável e, como falei, com excelentes recursos. Um programa realmente essencial\! ----- ### "Best Free Remote Application Platform" — 5.0/5 > **Gilbert** | *16 de abril de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools. Ease of Use: The interface is very intuitive and clean. Navigation is straightforward, and most features are easy to access without digging through complicated menus. Learning Curve: Minimal learning curve. Even for first-time users, it’s easy to understand how to start a session, connect to a client, and manage remote access. Security: The platform feels secure, especially with controlled unattended access. It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. Remote Access: One of the strongest features. Unattended access is easy to set up and very reliable. Monitoring multiple clients remotely is smooth and efficient. Connection: Connection stability is good overall. Sessions are responsive with minimal lag, assuming both ends have a stable internet connection. Bugs and Issues: So far, the experience has been stable. No major bugs encountered yet, which is impressive for a free tool. Installation: Installation is quick and hassle-free. Setup doesn’t require complicated configurations, making it ideal even for non-technical users. > > **Desvantagens**: The main drawback of HelpWire is during installation. Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users. A more flexible or simplified installation process would improve the overall experience. > > My overall experience with HelpWire has been very positive. It provides a smooth and reliable remote support experience, especially considering that it is completely free and has no ads. The platform is easy to use, even for first-time users, and the setup process is straightforward. What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations. Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. Overall, HelpWire is a highly practical and effective tool for remote support, especially for individuals or teams looking for a cost-efficient solution. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Avaliador Verificado** | *12 de fevereiro de 2026* | Escritório de advocacia | Recommendation rating: 10.0/10 > > **Vantagens**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Desvantagens**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *24 de julho de 2024* | Pesquisa | Recommendation rating: 6.0/10 > > **Vantagens**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Desvantagens**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "An excellent way to provide remote support" — 5.0/5 > **Paul** | *22 de janeiro de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. > > **Desvantagens**: Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. > > Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/169762/helpwire?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/169762/helpwire) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data