--- description: Tudo sobre Zoho Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Monitoramento de Problemas](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.pt/software/169505/zoho-desk Page: 1 / 90\ Seguinte: [Next page](https://www.capterra.pt/software/169505/zoho-desk?page=2) > Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados. > > Verdict: Rated **4.5/5** by 2214 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zoho Desk? O Zoho fornece aplicativos específicos por setor e trabalho para vendas e marketing, RH, helpdesk e finanças. O Zoho Desk for Business destina-se a empresas de qualquer porte e setor. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 2214 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, dinamarquês, espanhol, francês, hindi, indonésio, inglês, italiano, japonês, neerlandês, português do Brasil, romeno, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, França, Indonésia, Itália, Malásia, México, Nova Zelândia and 11 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Chatbot - Coleta de dados de multicanal - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão da comunicação - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de leads - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do pipeline de vendas - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - IVR - Incorporação - Integração de telefonia por computador - Monitoração de chamadas - Painel de atividades - Para o setor de seguro - Participação do cliente - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Real-Time Monitoring - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Seguimento/Análise de uso - Suporte do cliente ... and 36 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Categorias relacionadas - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3470 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1727 reviews) ## Avaliações ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 de março de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Desvantagens**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Feature-rich support platform with a noticeable learning curve" — 5.0/5 > **SRUJANA** | *3 de agosto de 2026* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: Zoho Desk offers a highly feature-rich, cost-effective platform that integrates seamlessly with the rest of the Zoho ecosystem. > > **Desvantagens**: The extensive array of customization options creates a steep learning curve for new users, and direct customer support can often be slow to respond. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 de agosto de 2025* | Segurança de rede e informática | Recommendation rating: 9.0/10 > > **Vantagens**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Desvantagens**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 de dezembro de 2025* | Software | Recommendation rating: 5.0/10 > > **Vantagens**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Desvantagens**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Less user friendly desk" — 3.0/5 > **Avaliador Verificado** | *12 de maio de 2026* | Arquitetura e planejamento | Recommendation rating: 3.0/10 > > **Vantagens**: The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process. > > **Desvantagens**: One thing I liked least about Zoho Desk was that some customization and automation settings could be a bit complicated at first, especially for new users. It sometimes took time to understand how to configure workflows or organize tickets efficiently. > > In larger projects with many ongoing requests, the interface could also feel slightly crowded. However, after using it regularly, it became easier to manage and navigate. Overall, the system was useful, but there was definitely a learning curve in the beginning when trying to adapt it to specific project or team requirements. ----- Page: 1 / 90\ Seguinte: [Next page](https://www.capterra.pt/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data