--- description: Tudo sobre Zoho Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/31002/customer-communications-management/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.pt/software/169505/zoho-desk Page: 1 / 90\ Seguinte: [Next page](https://www.capterra.pt/software/169505/zoho-desk?page=2) > Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados. > > Verdict: Rated **4.5/5** by 2216 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zoho Desk? O Zoho fornece aplicativos específicos por setor e trabalho para vendas e marketing, RH, helpdesk e finanças. O Zoho Desk for Business destina-se a empresas de qualquer porte e setor. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 2216 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, dinamarquês, espanhol, francês, hebraico, hindi, indonésio, inglês, italiano, japonês, neerlandês, polaco, português, romeno, russo, sueco, telugu, turco, tâmil, árabe - **Available Countries**: Alemanha, Antígua e Barbuda, Aruba, Arábia Saudita, Austrália, Baamas, Barbados, Belize, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Chéquia, Croácia, Curaçau, Dinamarca, Egito, Emirados Árabes Unidos and 53 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Catalog Management - Chatbot - Coleta de dados de multicanal - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão da comunicação - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de contas - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de leads - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão de tíquetes - Gestão do conhecimento - Gestão do pipeline de vendas - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - Incorporação - Integração de telefonia por computador - Monitoração de chamadas - Painel de atividades - Para o setor de seguro - Participação do cliente - Questionários e feedback - Rastreamento de edição - Real-Time Monitoring - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Seguimento/Análise de uso - Suporte do cliente ... and 36 more features ## Integrations (101 total) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... and 86 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Categorias relacionadas - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [AI Agents for Customer Support](https://www.capterra.pt/directory/34696/ai-agents-for-customer-support/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avaliações ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 de março de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Desvantagens**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Great quality and totally worth it" — 5.0/5 > **Bittu** | *1 de setembro de 2026* | Recursos Humanos | Recommendation rating: 8.0/10 > > **Vantagens**: ​Multi-channel ticketing Consolidates inquiries from email, web, and social media seamlessly into one dashboard. > > **Desvantagens**: ​Steep Learning Curve Initial setup, workflow automation, and custom configurations can be complex for beginners. > > Ticket routing and automated notifications significantly reduce response times and manual workload.. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 de agosto de 2025* | Segurança de rede e informática | Recommendation rating: 9.0/10 > > **Vantagens**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Desvantagens**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Zoho Desk- Best Customer Support" — 4.0/5 > **Muhammad Zohaib** | *18 de setembro de 2026* | Construção | Recommendation rating: 9.0/10 > > **Vantagens**: Zoho Desk offers good value for money with useful customer service features that help businesses manage support requests efficiently. Its user-friendly interface makes daily tasks easier, while automated notifications help teams stay updated on tickets and customer responses. The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency. > > **Desvantagens**: Zoho Desk is little difficult for new users, especially when setting up advanced features and workflows. Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency. > > My overall experience remains good with Zoho Desk as I used it in PMTAC Private Limited Company. I used it for assigning tickets and tracking complaints. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 de dezembro de 2025* | Software | Recommendation rating: 5.0/10 > > **Vantagens**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Desvantagens**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- Page: 1 / 90\ Seguinte: [Next page](https://www.capterra.pt/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data