--- description: Tudo sobre SurveySparrow: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveySparrow - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [SurveySparrow](/software/168823/surveysparrow) # SurveySparrow Canonical: https://www.capterra.pt/software/168823/surveysparrow Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/168823/surveysparrow?page=2) > Transforme pesquisas em conversas com pesquisas semelhantes de bate-papo. Envolva-se mais com clientes e funcionários. > > Verdict: Rated **4.4/5** by 121 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SurveySparrow? Empresas de todos os portes podem tomar decisões melhores. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 121 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SurveySparrow - **Location**: Palo Alto, EUA - **Founded**: 2017 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galego, grego, hebraico, hindi, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português europeu, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Alertas/notificações - Análise de dados visual - Análise de sentimentos - Análise de tendências - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Banco de dados de funcionários - Benchmarking - Biblioteca de perguntas - Coleta de dados de multicanal - Coleta de respostas offline - Comunicação multicanal - Criador de questionários - Criação e design de formulários - Distribuição de multicanal - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão de avaliação de desempenho - Gestão de experiência do cliente - Gestão de modelos - Gestão do desempenho - Histórico do cliente - Importação/exportação de dados - Indicadores de desempenho - Integração de redes sociais - Lógica condicional - Lógica de ramificação - Marketing por e-mail - Mensagens de SMS - Mensagens de texto em massa - Modelos personalizáveis - Monitoramento de reclamações - Monitoramento do progresso - Painel - Painel de atividades - Para o setor da saúde - Perguntas personalizáveis - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Segurança de dados - Third-Party Integrations - Visualização de dados ... and 10 more features ## Integrations (11 total) - BHN Rewards - Freshdesk - Freshsales - Google Analytics 360 - Google Sheets - HubSpot Marketing Hub - Mailchimp - WordPress - Zapier - Zendesk Suite - Zenkit ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Ferramentas de Pesquisa de Mercado](https://www.capterra.pt/directory/10041/market-research/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) 4. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5060 reviews) 5. [QuestionPro](https://www.capterra.pt/software/135455/questionpro) — 4.8/5 (522 reviews) ## Avaliações ### "SurveySparrow" — 5.0/5 > **Romaric** | *29 de novembro de 2022* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic \& reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing. > > **Desvantagens**: The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want. > > Survey Sparrow is my \#1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback. ----- ### "SurveySparrow is your best partner in making any survey." — 5.0/5 > **Mohammad** | *17 de março de 2023* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users. > > **Desvantagens**: You might need sometime to find your way with SurveySparrow unlike other applications. > > One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner. ----- ### "Great for limited amounts of data" — 3.0/5 > **Sarah** | *16 de fevereiro de 2024* | Museus e instituições | Recommendation rating: 6.0/10 > > **Vantagens**: I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public. > > **Desvantagens**: The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports. ----- ### "Data that works" — 5.0/5 > **Paulina** | *13 de março de 2024* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Accessibility, ease of use and accuracy. I like the abiloty to personify the questions. > > **Desvantagens**: I dont have something i disliked. It was easy to export and read the data. > > Great costumer satisfaction indicator, excellent for new client inquiries ----- ### "SaaS Company utilizing Survey Sparrow" — 5.0/5 > **Chris** | *16 de fevereiro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: You really can build quite a bit, and the descriptions of the types of questions is great\! > > **Desvantagens**: It can be challenging sometimes to upload contacts/clean uploaded contacts. Also, I don't like how you cannot schedule a follow up reminder after sending, as you have to do a new send. However, we now just use the link and send it from our HubSpot account. > > I would give our experience a 9/10. The functionality outweighs my cons list. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/168823/surveysparrow?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/168823/surveysparrow) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data