--- description: Tudo sobre Textline: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.pt/software/168213/textline Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/168213/textline?page=2) > O Textline é uma plataforma de SMS comercial que oferece as ferramentas para fluxo de trabalho de suporte ao cliente, colaboração em equipe e automação de processos. > > Verdict: Rated **4.9/5** by 168 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Textline? Empresas de qualquer tamanho nos EUA e Canadá. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 168 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Textline - **Founded**: 2016 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Alerts/Escalation - Bate-papo ao vivo - CRM - Comunicação multicanal - Conformidade com HIPAA - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de filas - Gestão do fluxo de trabalho - Histórico do cliente - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Participação do cliente - Personalização de mensagens - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Respostas automáticas - Seguimento/Análise de uso - Third-Party Integrations ## Integrations (19 total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... and 4 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Software de Geração de Leads](https://www.capterra.pt/directory/30963/lead-generation/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Agile CRM](https://www.capterra.pt/software/135148/agile-crm) — 4.1/5 (524 reviews) 3. [SlickText](https://www.capterra.pt/software/155430/slicktext-com) — 4.8/5 (268 reviews) 4. [Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (203 reviews) 5. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) ## Avaliações ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 de dezembro de 2020* | Logística e cadeia de fornecimento | Recommendation rating: 9.0/10 > > **Vantagens**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Desvantagens**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 de outubro de 2020* | Consultório médico | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Desvantagens**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "A Good Start" — 5.0/5 > **Amber** | *28 de maio de 2021* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 5.0/10 > > **Vantagens**: I like that I can add tags and notes to my contacts. > > **Desvantagens**: The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result. > > The customer service is unmatched\! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service\! ----- ### "Efficient and effective\!" — 5.0/5 > **Corrie** | *12 de outubro de 2021* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Amazing product\! Super easy to use and lots of great features > > **Desvantagens**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\! ----- ### "Project Text" — 5.0/5 > **Kelly** | *9 de junho de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10 > > **Vantagens**: ability to get your point across quickly and easily to make your point and make sure your point is heard > > **Desvantagens**: as always is the learning process and as much as you make it easy it still a learning process and needs to be learned > > So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/168213/textline?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/168213/textline) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data