--- description: Tudo sobre Textline: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.pt/software/168213/textline Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/168213/textline?page=2) > O Textline é uma plataforma de SMS comercial que oferece as ferramentas para fluxo de trabalho de suporte ao cliente, colaboração em equipe e automação de processos. > > Verdict: Rated **4.9/5** by 169 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Textline? Empresas de qualquer tamanho nos EUA e Canadá. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 169 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Textline - **Founded**: 2016 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Alerts/Escalation - Bate-papo ao vivo - CRM - Comunicação multicanal - Conformidade com HIPAA - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de filas - Gestão do fluxo de trabalho - Histórico do cliente - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Participação do cliente - Personalização de mensagens - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Respostas automáticas - Seguimento/Análise de uso - Third-Party Integrations ## Integrations (19 total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... and 4 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Software de Geração de Leads](https://www.capterra.pt/directory/30963/lead-generation/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [Clearstream](https://www.capterra.pt/software/158103/clearstream) — 4.8/5 (694 reviews) 2. [SlickText](https://www.capterra.pt/software/155430/slicktext-com) — 4.8/5 (269 reviews) 3. [Agile CRM](https://www.capterra.pt/software/135148/agile-crm) — 4.1/5 (525 reviews) 4. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (1001 reviews) 5. [Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (205 reviews) ## Avaliações ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 de dezembro de 2020* | Logística e cadeia de fornecimento | Recommendation rating: 9.0/10 > > **Vantagens**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Desvantagens**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Automation and better Collaboration for Automotive service providers" — 5.0/5 > **Paul** | *1 de agosto de 2020* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it. > > **Desvantagens**: I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself. > > We were solving collaboration between agents and end users, moved away for communications issues that we had. ----- ### "The best SMS app for Pipedrive users" — 5.0/5 > **Max** | *6 de julho de 2020* | Entretenimento | Recommendation rating: 6.0/10 > > **Vantagens**: Great UI and features for teams needing to SMS their customers. > > **Desvantagens**: The pricing per SMS is higher than many other available products (particularly in Aus). > > Great customer service and a useful product. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 de outubro de 2020* | Consultório médico | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Desvantagens**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "Efficient and effective\!" — 5.0/5 > **Corrie** | *12 de outubro de 2021* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Amazing product\! Super easy to use and lots of great features > > **Desvantagens**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\! ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/168213/textline?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/168213/textline) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data