tawk.to

Indispensável

Vantagens:

Muito pratico de utilizar, fica registrado todo o histórico da conversa (podendo ser compartilhado o conteúdo te auxiliando com informações que possam ter sido perdidas), o robô faz o filtro, permitindo que você já aborde o cliente com uma resolução, além de ficar um chat em off para responder quando estiver online e permitir a avaliação e feedback do cliente sobre o atendimento prestrado.

Desvantagens:

Talvez a ferramenta de busca do conteúdo da conversa poderia ser melhorado, pois em alguns casos, mesmo tendo o dado da busca na conversa o software não retornava com a informação.

Atendimento com excelência.

Comentários: Uso para atendimento on line as pessoas que navegam por meu site.

Vantagens:

Gosto da praticidade de ter meus clientes atendidos com rapidez e praticidade. Bons relatórios e facilidade de atendimento.

Desvantagens:

Até agora nada me desagrada. Tenho as tudo o que me interessa nesta ferramenta. Uso constantemente e nada me desagrada.

Tawk to for live support

Comentários: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Vantagens:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Desvantagens:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

"Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"

Comentários: Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs.

Vantagens:

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Desvantagens:

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

Very good for someone who's just starting out

Comentários: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Vantagens:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Desvantagens:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.