--- description: Tudo sobre Quiq: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.pt/software/166780/quiq-messaging Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/166780/quiq-messaging?page=2) > O Quiq vende soluções de mensagens e bate-papo ao vivo para ajudar empresas e consumidores no envolvimento em canais digitais. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Quiq? Para organizações que desejam permitir que os clientes se envolvam com eles pelos canais preferidos (mensagens e bate-papo), que são mais rápidos, mais convenientes e mais baratos do que telefone e e-mail. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 37 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Quiq - **Location**: Bozeman, EUA - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 6000,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, chinês, espanhol, francês, hindi, inglês, italiano, japonês, português, russo, sueco, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Austrália, Canadá, Estados Unidos, México, Nova Zelândia, Reino Unido ## Recursos - Acesso para Celular - Alerts/Escalation - Análise de dados visual - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Coleta de dados de multicanal - Compartilhamento de arquivos - Comunicação multicanal - Cupons móveis - Distribuição de leads - Formulário offline - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de experiência do cliente - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Integração de telefonia por computador - Inteligência artificial e aprendizado de máquina - Interface do agente - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Painel - Painel de atividades - Personalização de mensagens - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Respostas automáticas - Roteamento automático - Segmentação por público - Third-Party Integrations - Transferência para atendente - Transferências/encaminhamento - Vários idiomas ... and 6 more features ## Integrations (4 total) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews) ## Avaliações ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8 de abril de 2019* | Segurança e investigações | Recommendation rating: 10.0/10 > > **Vantagens**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Desvantagens**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "Good tool for Real Time Messaging" — 4.0/5 > **Paulo** | *13 de setembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems > > **Desvantagens**: It requires a lot of learning to get full usage > > It is a great experience being part of a large company ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Avaliador Verificado** | *4 de dezembro de 2020* | Telecomunicações | Recommendation rating: 1.0/10 > > **Vantagens**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Desvantagens**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13 de agosto de 2019* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Desvantagens**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21 de maio de 2019* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: The setup was super easy, it's easy to navigate and use. > > **Desvantagens**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/166780/quiq-messaging?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/166780/quiq-messaging) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data