--- description: Tudo sobre elevio: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: elevio - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [elevio](/software/166667/elevio) # elevio Canonical: https://www.capterra.pt/software/166667/elevio Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/166667/elevio?page=2) > Ajude seus clientes. O elevio fornece suporte de autoatendimento sob demanda para seus clientes, quando e onde eles precisam. > > Verdict: Rated **4.6/5** by 30 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa elevio? De start-ups a empresas de grande porte, mais de 500 clientes confiam no elevio para melhorar a educação do produto e reduzir as cargas de suporte. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 30 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Dixa - **Location**: Copenhagen, Dinamarca - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 99,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, grego, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, romeno, russo, sueco, sérvio, tailandês, turco, ucraniano, vietnamita - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, França, Irlanda, Israel, Itália, Japão and 16 more ## Recursos - Acompanhamento de atividades - Alertas da conta - Alerts/Escalation - Análise de sentimentos - Análise de texto - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Biblioteca de conteúdo - Catalog Management - Coleta de dados de multicanal - Comunicação multicanal - Controle de versões - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Formulário offline - Formulários eletrônicos - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de contas - Gestão de conteúdo - Gestão de pesquisas/enquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico do cliente - Imagem de marca personalizável - Incorporação - Modelos personalizáveis - Opções de publicação de conteúdo - Painel - Painel de atividades - Participação do cliente - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Seguimento/Análise de uso - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrations (22 total) - Chatlio - Chatra - Dixa - Drift - Freshchat - Freshdesk - Groove - Groove - Help Scout - HelpDocs - Intercom - Kustomer - LiveChat - Olark - Slack ... and 7 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [TeamSupport](https://www.capterra.pt/software/87908/teamsupport) — 4.5/5 (848 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (990 reviews) 5. [Groove](https://www.capterra.pt/software/143005/groove) — 4.5/5 (87 reviews) ## Avaliações ### "Elevio saved us" — 5.0/5 > **Danny** | *2 de agosto de 2019* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar. > > **Desvantagens**: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with. > > Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact. ----- ### "Quality Knowledgebase software" — 4.0/5 > **Ayushman** | *3 de agosto de 2022* | Suprimentos e equipamentos para empresas | Recommendation rating: 8.0/10 > > **Vantagens**: I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback > > **Desvantagens**: I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name ----- ### "Went from loving it to...not loving it" — 3.0/5 > **Ebona** | *6 de junho de 2018* | Software | Recommendation rating: 5.0/10 > > **Vantagens**: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app. > > **Desvantagens**: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally. ----- ### "The best embeddable knowledge base helper on the market" — 5.0/5 > **Michael** | *5 de agosto de 2019* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too\! You just click where you want an article to go on the page and it's there\! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all\! > > **Desvantagens**: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though. > > I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered. ----- ### "Really impressed\!" — 4.0/5 > **Chris** | *2 de agosto de 2019* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank. > > **Desvantagens**: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions. > > Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/166667/elevio?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/166667/elevio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data