---
description: Tudo sobre ChatBot: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: ChatBot - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [ChatBot](/software/166420/chatbot)

# ChatBot

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> O ChatBot oferece às empresas uma maneira simples de projetar, criar e implantar bots de bate-papo interativo sem codificação.
> 
> Verdict: Rated **4.6/5** by 66 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa ChatBot?

O ChatBot foi desenvolvido para qualquer empresa que queira projetar, criar e implantar bots de bate-papo para as solicitações diárias dos consumidores e melhorar a experiência dos clientes.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 66 Avaliações |
| Praticidade | 4.7/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.5/5 | Based on overall reviews |
| Recursos | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Text
- **Location**: Boston, EUA
- **Founded**: 2002

## Commercial Context

- **Preço inicial**: 50,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, checo, dinamarquês, espanhol, finlandês, francês, húngaro, inglês, irlandês, italiano, neerlandês, norueguês, polaco, português, russo, sueco, ucraniano
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more

## Recursos

- AI Copilot
- Acesso para Celular
- Analítica aumentada
- Análise de dados preditiva
- Assistente pessoal virtual (APV)
- Automatização de processos e fluxos de trabalho
- Autoresponders
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Bot pré-configurado
- Chatbot
- Comunicação multicanal
- Desenvolvimento sem códigos
- Detecção de idioma
- Distribuição de leads
- Formulário offline
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Importação/exportação de dados
- Inteligência artificial e aprendizado de máquina
- Processamento de linguagem natural
- Qualificação de leads
- Reconhecimento de voz
- Relatórios e análise de dados
- Respostas automáticas
- Roteamento automático
- Segmentação geográfica
- Segmentação por público
- Sugestões de consultas
- Suporte do cliente
- Third-Party Integrations
- Transferência para atendente 
- Transferências/encaminhamento
- Vários idiomas

## Integrations (37 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Commerce7
- Google Analytics 360
- Google Tag Manager 360
- HelpDesk
- LiveChat
- Magento 2 Blog Extension
- Magento 2 Delivery Date Extension
- Magento 2 Form Builder
- Magento 2 Grouped Promotions

... and 22 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Inteligência Artificial](https://www.capterra.pt/directory/30938/artificial-intelligence/software)
- [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software)
- [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software)
- [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software)

## Alternativas

1. [ChatGPT](https://www.capterra.pt/software/1049484/chatgpt) — 4.4/5 (343 reviews)
2. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (203 reviews)
4. [Denser AI](https://www.capterra.pt/software/1064391/denser-ai) — 5.0/5 (31 reviews)
5. [Zipchat](https://www.capterra.pt/software/1056535/zipchat) — 4.8/5 (26 reviews)

## Avaliações

### "ChatBot works for you when you can't" — 3.0/5

> **Desiree** | *1 de abril de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10
> 
> **Vantagens**: Easy to use and set up. You can also sign up for free. One of the best features is that you give it your webpage and it learns everything it can about your services and products and can answer queastions all day even when you are not avaliable. It's also great for use with diffrent languages.
> 
> **Desvantagens**: The price is crazy. Even the smallest package is more expensive than most.
> 
> Overall it was a good experiance the ChatBot knows it's stuff and is extremly helpful in managing customer support.

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### "Great Program for Conferences\!" — 5.0/5

> **Lauren** | *12 de agosto de 2021* | Gestão de organizações sem fins lucrativos | Recommendation rating: 9.0/10
> 
> **Vantagens**: I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.
> 
> **Desvantagens**: The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.
> 
> This is a great software\! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

-----

### "CHATBOT Happy" — 4.0/5

> **Rachel** | *5 de março de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 8.0/10
> 
> **Vantagens**: Chatbot is a awesome tool because it is innovative, and easy to tailor our needs for clients who need to chat in about patients.
> 
> **Desvantagens**: I dont have complaints on it so far. We've been using it for a while and the benefits have been pretty good
> 
> It is great because it is excellent at understanding natural language and providing instant responses, which is vital in our industry.

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### "ChatBot is hit or miss" — 3.0/5

> **Avaliador Verificado** | *9 de julho de 2025* | E-Learning | Recommendation rating: 6.0/10
> 
> **Vantagens**: ChatBot allows you to ask questions without waiting for a customer service representative.  It is instant.
> 
> **Desvantagens**: I don't like how the ChatBot presents many drop down menus for a problem I may have.  I want the ChatBot to be able to answer without me tailoring the responses for it.
> 
> I am not a huge fan.  Maybe once AI becomes better, I will enjoy using ChatBot more than talking to a person.

-----

### "Chatbot Review" — 5.0/5

> **Riley** | *10 de março de 2026* | Serviços jurídicos | Recommendation rating: 9.0/10
> 
> **Vantagens**: It easy very easy to text and email friends, coworkers, and family. I like to use the chat feature very often.
> 
> **Desvantagens**: It takes a while to learn how to use the chatbot feature which makes it hard to see the value for money for usage.

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## Links

- [View on Capterra](https://www.capterra.pt/software/166420/chatbot)

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