NinjaOne

Avaliando o produto

Vantagens:

sistema simples que aumenta a eficiência técnica dos programas.

Desvantagens:

dificuldade para aprender o sistema do programa.

Painel RMM incrível

Comentários: O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas e automatizar muitos dos sistemas de problemas e sistemas de gerenciamento dos problemas.

Vantagens:

A primeira é a facilidade de configuração e organização para diferentes clientes. Se você tiver experiência com ferramentas de administração do sistema, a curva de aprendizado será mínima. Achei o NinjaRMM fácil de configurar patches e scripts e implantar sua integração Webroot. A equipe de suporte ao cliente da NinjaRMM se dedica a ajudar a tornar a NinjaRMM acessível e adequada às suas necessidades.

Desvantagens:

O ponto negativo que posso dizer é que não possui um método de distribuição integrado. Você precisa confiar no AD ou em algo como o PDQ Deploy para implantá-lo automaticamente na rede.

Best RMM in the business

Comentários: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Vantagens:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Desvantagens:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

A solid, simple, modern RMM solution

Comentários: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Vantagens:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Desvantagens:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternativas consideradas anteriormente: N-central

Razões para escolher o NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Software anterior: LogMeIn Central

Razões para mudar para o NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

NinjaOne - You are asured to be kicked out of the system repeditivly.

Comentários: Will never recommend the product to anyone ever.
You are guaranteed to lose all your tickets work.
it is like gaming in the 90's
Save and save often.

Vantagens:

Looks pretty and i would say that is where it ends.

Desvantagens:

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Favorite RMM to use and manage

Comentários: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Vantagens:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Desvantagens:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternativas consideradas anteriormente: Atera e LogMeIn Central

Razões para mudar para o NinjaOne: Ease of use and very robust and smooth patch management experience.

NinjaOne - Great potential

Vantagens:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Desvantagens:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Alternativas consideradas anteriormente: ManageEngine ServiceDesk Plus e ConnectWise ScreenConnect

Razões para escolher o NinjaOne: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Software anterior: Spiceworks Cloud Help Desk

My opinion

Comentários: It is super nice. We got monthly sessions to discuss the problems and support is doing everything to help us with implementing RMM in our company.

Vantagens:

The support from NinjaOne, monthly sessions and overall the RMM product

Desvantagens:

They are focussing on to many products therefore the RMM is at some point walking behind.

Great company to help with all management needs

Comentários: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Vantagens:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Desvantagens:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Great RMM all in one package

Comentários: Overall experience is very good, since the start with Ninja. Community is great as well via Discord.

Vantagens:

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is. As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Desvantagens:

not much to note over here. Overall we are very happy with NinjaOne

NinjaOne is great

Comentários: NinjaOne was very easy to setup and has been great so far.

Vantagens:

So far, NinjaOne has been a fantastic product for our company.

Desvantagens:

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Configure, Deploy & Enjoy

Comentários: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Vantagens:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Desvantagens:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Great RMM for the price -Fast, Responsive and Feature rich!

Vantagens:

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Desvantagens:

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Alternativas consideradas anteriormente: N-sight e N-central

Razões para escolher o NinjaOne: Syncro was no longer suitable for our business.

Razões para mudar para o NinjaOne: Maturity, less complex then some of the other options while still having the important features we wanted.

Great RMM with additional capabilities continuously added - Great price!

Vantagens:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Desvantagens:

Nothing - usually there is something, but I have no cons.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Comentários: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Vantagens:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Desvantagens:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Software per MSP

Comentários: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Vantagens:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Desvantagens:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternativas consideradas anteriormente: SolarWinds Service Desk

Razões para escolher o NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Razões para mudar para o NinjaOne: Price, simplicity, functionality and product offer

Best-in-class RMM for internal IT Departments

Comentários: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Vantagens:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Desvantagens:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternativas consideradas anteriormente: N-central

Razões para mudar para o NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Ninja RMM was what we were waiting for

Comentários: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Vantagens:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Desvantagens:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternativas consideradas anteriormente: Datto SIRIS

Razões para escolher o NinjaOne: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Software anterior: Datto SIRIS

Razões para mudar para o NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Great improvement with the Ninja implementation

Vantagens:

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Desvantagens:

At the moment there are few disadvantages, since the tool is updated with new improvements.

Reviews of product

Vantagens:

It's very easy to use it was. It was even easier to train somebody how to use it.

Desvantagens:

It could always be user-friendly or more. Also the price too

Ninja Remote

Comentários: Very happy with the product, Will continue Using.

Vantagens:

Ease of deployment,and ability to Remote in

Desvantagens:

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

Take your skills to the next level

Comentários: It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional.

Vantagens:

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Desvantagens:

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.

NinjaOne review from a user

Comentários: Overall, a good experience and happy with the product

Vantagens:

It has a user friendly website and mobile app

Desvantagens:

Support can be lacking and deploying policies can be difficult at times

My personal view of NinjaOne

Vantagens:

NinjaOne was simple to use and navigate, with clear and concise instructions. The interface was simple to use, and features like the ability to quickly create and customize forms, automated notifications and reminders, and built-in analytics were extremely useful. Overall, I found NinjaOne to be an effective and efficient tool for managing my business activities.

Desvantagens:

The lack of customization options and inability to add additional features or customize the user experience were the least appealing aspects of NinjaOne. Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app.

FGS RMM Review

Comentários: We have great support from our account manager and the support team at Ninja RMM.
The platform did exactly what we needed and wasn't over priced.

Vantagens:

Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong.

Desvantagens:

The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am