Quem usa o Mend?

10+ Healthcare Provider Groups Only. We specialize in medium to large healthcare organizations. We are not a vendor, we are a partner that will help guide you to a quick & successful implementation.

Conheça o Mend

Single Digit No-Show Rates: AI, Telehealth, Telemedicine & Complete Digital Patient Management: Appointment Reminders, Patient Self-Scheduling, & Digital Forms. #1 Rated Support & Custom Workflows. Connect To Patients Anytime, Anywhere With Any Device.

Mend Has 98.3% Engagement, 99.85% Video Connection, & Single Digit No-Show Rates.

Mend Has Automation Technology To Integrate With Any EHR, PMS, or Other Systems.

Approximately 50% Of Our Customers Have Been Converts From Other Systems.

Mend - Informação

Mend VIP

http://www.mendfamily.com/

Fundada em 2014

Mend - Preços

O Mend não possui versão gratuita nem versão de teste grátis.

Versão gratuita

Não

Teste Grátis

Não

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Mend

Sistemas de Agendamento de Compromissos
Acesso para Celular
Agendamento automatizado
Agendamento de grupo
Banco de dados de clientes
Compromissos recorrentes
Gestão de reservas de quartos
Lembretes de compromissos
Pagamentos online
Reservas online
Sincronização de calendários
Várias localizações
Agendamento de compromissos
Compromissos recorrentes
Gestão de calendários
Lembretes de chamadas
Lembretes de pagamento
Lembretes por SMS
Lembretes por e-mail
Rastreamento de confirmação de consultas
Reagendamento
Reservas online
Controle do tempo de espera
Gestão de admissões
Gestão de descargas
Gestão de fluxo de pacientes
Gestão de leitos
Monitoramento de pacientes
Rastreamento de localização do paciente
Relatório de historiais
Relatórios em tempo real
Acesso para Celular
Agendamento de compromissos
Colaboração
Educação do paciente
Gestão pessoal
Histórico de saúde
Mensagens instantâneas
Monitoramento do progresso
Planejamento de cuidados
Portal do cliente
Agendamento de compromissos
Clínica de vários profissionais
Cobrança de consultas médicas
Conformidade com HIPAA
Formulários online
Gestão de práticas
Lembretes de compromissos
Mensagem one-to-one
Para fins médicos
Planos de tratamento remoto
Receitas médicas eletrônicas
Vídeo conferência
Acesso de histórias clínicas
Agendamento de compromissos
Confirmações de consultas
Consultas por vídeo
Formulários de admissão
Independente da história clínica eletrônica
Mensagens instantâneas seguras
Pagamento de faturas
Planos de cuidado
Renovações de receitas médicas
Resultados de laboratórios
Resumos de cuidado

Mend - Avaliações

Exibindo 5 de 131 avaliações

Geral
4,3/5
Praticidade
4,2/5
Atendimento ao cliente
4,5/5
Recursos
4/5
Relação qualidade/preço
4,1/5
Avaliador Verificado
Intake Coordinator & Primary Therapist
Clínica de saúde mental, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/02/2019

"Incredibly Impressed"

Comentários: Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Vantagens: We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Desvantagens: I don't have anything negative to say.

  • Fonte da avaliação 
  • Avaliado em 05/02/2019
Robert C.
Manager
Consultório médico, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 08/02/2019

"Mend "

Comentários: -Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.

Vantagens: -Allowing us to personalize the app/site to support our company's logo
-Tech support is quick to respond and resolve critical issues
-The most recent updates appears to offer clearer video and audio

Desvantagens: -The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients. -Idle timeouts that require you to log back in frequently -The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place. -The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.

Resposta dos fornecedores

por Mend VIP em 11/02/2019

Thank you for this great feedback. The portal login link within the app is being removed in the next release this month. We're happy to explore more robust integration options to keep the two systems in better synchronization. There are limitations on the EHR side that we are having to work around currently.

  • Fonte da avaliação 
  • Avaliado em 08/02/2019
Ashley C.
Outpatient Clinician
Clínica de saúde mental, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    3/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    5/10
  • Fonte da avaliação 
  • Avaliado em 05/02/2019

"Mend Review"

Comentários: Mostly good.

Vantagens: I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Desvantagens: It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Resposta dos fornecedores

por Mend VIP em 07/02/2019

Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

  • Fonte da avaliação 
  • Avaliado em 05/02/2019
Linnette L.
AR Specialist
Clínica de saúde mental, 501-1000 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/02/2019

"User Friendly"

Comentários: AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.

Vantagens: Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.

Desvantagens: I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.

Resposta dos fornecedores

por Mend VIP em 14/02/2019

Thank you for the review, we really appreciate it. We can collect the payment during the appointment booking process. We will follow up to gather your feedback and discuss possible options.

2/14/19 - We talked to Linnette and we had the ability to solve the payment problem with our digital forms and come up with a much better workflow to solve the payment issue.

  • Fonte da avaliação 
  • Avaliado em 05/02/2019
Bethany D.
therapist
Clínica de saúde mental, Profissional autônomo
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 22/12/2018

"Good product"

Comentários: My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.

Vantagens: The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.

Desvantagens: You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.

Resposta dos fornecedores

por Mend VIP em 27/12/2018

Thank you for the review, we appreciate it! We have major performance improvements to video releasing the first week of the new year (Jan. '19). Video will require even less bandwidth and we'll have better support for group video sessions. There will also be a new design to make it even easier to use.

  • Fonte da avaliação 
  • Avaliado em 22/12/2018