Quem usa esse software?

Call centers, in-house or outsourced, from 1 to 1000+ agents.

Avaliações médias

6 avaliações
  • Geral 4.5 / 5
  • Praticidade 5 / 5
  • Atendimento ao cliente 5 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 5 / 5

Detalhes do produto

  • Preço inicial 0,01 US$/uma vez
  • Detalhes dos preços Only pay for what you use control your costs and avoid unexpected bills.
  • Versão gratuita Não
  • Avaliação gratuita Sim
  • Implantação Nuvem, SaaS, web
  • Formação Pessoalmente
    Ao vivo online
  • Suporte 24 horas por dia (representante ao vivo)

Dados sobre o fornecedor

  • PhoneCall
  • https://www.phone-call.com/
  • Fundada em 2015

Sobre o PhoneCall

Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers.

Recursos do PhoneCall

  • Arquivo morto
  • Compartilhamento de chamadas
  • Gravação acionada por evento
  • Gravação de chamada com vídeo
  • Gravação de chamadas distribuídas
  • Gravação programada
  • Gravação sob demanda
  • Marcar gravação favorita
  • Recuperação instantânea
  • Registro de atividade da tela
  • Transferência de arquivos
  • Bate-papo em tempo real
  • Call center de ligações de entrada
  • Call center de ligações saída
  • Call center misto
  • Discador manual
  • Discador preditivo
  • Discador progressivo
  • Gestão de campanhas
  • Gestão de escalonamento
  • Gestão de filas
  • Gravação de chamadas
  • Registro de chamadas
  • Relatórios e análise de dados
  • Resposta interativa por voz
  • Roteirização de chamadas
  • Discador preditivo
  • Discadores automáticos
  • Gerenciamento de contatos
  • Gestão de call centers
  • Gestão de telemarketing
  • Integração de voz e dados
  • Monitoração de chamadas
  • Reconhecimento de voz e IVR
  • Relatórios de campanhas inbound
  • Relatórios de campanhas outbound
  • VoIP
  • Agendamento de retorno de chamada
  • Captura de leads
  • Conformidade FTC
  • Conformidade com FCC
  • Gerenciamento de contatos
  • Gestão de leads
  • Gravação de chamadas
  • Identificador de chamadas específico da campanha
  • Monitoração de chamadas
  • Resultados de chamadas
  • Transferência de chamadas

Produtos sugeridos

As avaliações mais úteis do PhoneCall

We are totally satisfied with Phone Call CRM

Avaliado em 02/12/2016
Nadia H.
Co-General Manager
Terceirização/Deslocalização, 51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen.

Vantagens: The speed of the connection with the customer using an internet connection low debit.
The ability to connect anywhere I am and track production.
Functionalities.
Statistics.
Process incoming and outgoing calls at the same time.
Optimization of production management with target

Desvantagens: The price though the value for money is good.

more efficiency , more contacts in less time.

Avaliado em 09/11/2017
Sebastien C.
manager
Imóveis comerciais, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: more business

Vantagens: simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved;

Desvantagens: the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one

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