---
description: Tudo sobre Issuetrak: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Issuetrak - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Issuetrak

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> A Issuetrak ajuda a gerenciar tíquetes e solicitações do início à resolução. Flexível, personalizável e fácil de usar. Nuvem ou no local.
> 
> Verdict: Rated **4.6/5** by 205 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Issuetrak?

Para empresas e departamentos de todos os tamanhos, em uma variedade de setores. Uma ótima opção para qualquer empresa que precise acompanhar problemas/solicitações e melhorar o fluxo de trabalho com melhor visibilidade.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 205 Avaliações |
| Praticidade | 4.4/5 | Based on overall reviews |
| Suporte ao cliente | 4.7/5 | Based on overall reviews |
| Relação qualidade/preço | 4.6/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Issuetrak
- **Location**: Norfolk, EUA
- **Founded**: 1992

## Commercial Context

- **Preço inicial**: 876,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, dinamarquês, espanhol, francês, inglês, irlandês, italiano, neerlandês, português
- **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Estados Unidos, Irlanda, Japão, México, Países Baixos, Reino Unido, Índia

## Recursos

- Acesso para Celular
- Acompanhamento de atividades
- Alerts/Escalation
- Banco de dados do cliente
- Barcode/Ticket Scanning
- Bate-papo ao vivo
- Catalog Management
- Comunicação multicanal
- Controle do processo de aprovação
- Controle do progresso de tarefas
- Facility Asset Management
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Gerenciamento de comentários
- Gerenciamento de configuração
- Gerenciamento de contatos
- Gerenciamento de e-mails
- Gerenciamento de usuários
- Gestão da base de conhecimento
- Gestão da manutenção
- Gestão de ativos fixos
- Gestão de atribuições
- Gestão de auditorias
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de equipamentos
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de pedidos de trabalho
- Gestão de projetos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Gestão preventiva
- Incorporação
- Painel de atividades
- Participação do cliente
- Pesquisa de texto completo
- Planejamento de mudanças
- Portal de autoatendimento
- Rastreamento de edição
- Rastreamento de interações
- Rastreamento de recursos
- Real-Time Monitoring
- Seguimento/Análise de uso
- Suporte do cliente
- Vários idiomas

... and 30 more features

## Integrations (10 total)

- Gmail
- Google Analytics 360
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Okta
- SendGrid
- Slack
- Zapier

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)

## Alternativas

1. [Jira](https://www.capterra.pt/software/19319/jira) — 4.4/5 (15367 reviews)
2. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (770 reviews)
3. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews)
4. [GitHub](https://www.capterra.pt/software/129067/github) — 4.8/5 (6170 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews)

## Avaliações

### "Great product and amazing support. IssueTrak Support is always just a phone call away." — 4.0/5

> **Richard** | *10 de outubro de 2017* | Educação superior | Recommendation rating: 10.0/10
> 
> **Vantagens**: Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization.  Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.
> 
> **Desvantagens**: Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.
> 
> Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.

-----

### "Solved a big problem for us" — 5.0/5

> **Gary** | *6 de maio de 2025* | Alimentação e bebidas | Recommendation rating: 10.0/10
> 
> **Vantagens**: Issuetrak makes tracking our customer interactions so easy. Users find it very easy to learn and use.
> 
> **Desvantagens**: Having to make changes.  Sometimes it is not very intuitive and have to hunt for things.
> 
> Everything has been very positive from roll-out to set-up to ongoing support.

-----

### "Eh" — 3.0/5

> **Ron** | *12 de maio de 2022* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10
> 
> **Vantagens**: I had a great experience when I requested some training.
> 
> **Desvantagens**: Reporting is cumbersome and limited.  This is my biggest issue with the product.  Need to be able to configure reports without saving and/or creating queries.  Need a hierarchical folder structure for saving reports instead of them all being bunched in one place.  Need to be able to build multiple dashboards for different things and display data in multiple ways.

-----

### "Issue track is the best issue tracking system that we have ever used" — 5.0/5

> **Christopher** | *25 de julho de 2023* | Aviação e aeroespacial | Recommendation rating: 10.0/10
> 
> **Vantagens**: The best part to the issue tracking is that you can configure the system to fit your needs.  Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business.  This is huge for us.
> 
> **Desvantagens**: Their continued follow up to make sure I was caught up on the homework I needed to do.
> 
> Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team.  they have always good to follow up to make sure all your needs have been met.

-----

### "Great value, functionality and support for the cost." — 5.0/5

> **Gabriel** | *16 de maio de 2024* | Veterinária | Recommendation rating: 10.0/10
> 
> **Vantagens**: Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being.
> 
> **Desvantagens**: It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing.
> 
> Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless.

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## Links

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