--- description: Tudo sobre Playvox: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Playvox - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Controle de Qualidade](/directory/30099/quality-management/software) > [Playvox](/software/164542/playvox) # Playvox Canonical: https://www.capterra.pt/software/164542/playvox Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/164542/playvox?page=2) > Playvox, uma Suíte de Otimização de Agente para equipes de atendimento ao cliente para melhorar e inspirar a performance do agente. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Playvox? A Playvox equipa os times de custumer service com o mais completo software de otimização de agente para garantia da qualidade, performance, coaching, treinamento, voz do cliente e motivação. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 109 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Playvox - **Founded**: 2012 ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Colômbia, Espanha, Estados Unidos, França, Irlanda, México, Portugal, Reino Unido, África do Sul ## Recursos - Agendamento automatizado - Alerts/Escalation - Análise da produtividade - Análise de dados visual - Análise de sentimentos - Análise de tendências - Automatização de processos e fluxos de trabalho - CRM - Codificação e controle de documentos - Comunicação multicanal - Controle de comparecimento - Employee Coaching Tools - Gerenciamento de comentários - Gestão da base de conhecimento - Gestão da qualidade - Gestão de auditorias - Gestão de conformidade - Gestão de experiência do cliente - Gestão de filas - Gestão de funcionários - Gestão de mudanças - Gestão de pesquisas/enquetes - Gestão de pessoal - Gestão do SLA (acordo do nível de serviço) - Gestão do desempenho - Gestão do tempo livre - Indicadores de desempenho - Integração de telefonia por computador - Interface do agente - Intraday Management - Modelos personalizáveis - Monitoramento do KPI - Orçamentos/Previsões - Painel de atividades - Para call centers - Pesquisas do cliente - Planejamento de pessoal - Previsão de trabalho - Questionários e feedback - Rastreamento de habilidades - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Controle de Qualidade](https://www.capterra.pt/directory/30099/quality-management/software) ## Categorias relacionadas - [Ferramentas de Controle de Qualidade](https://www.capterra.pt/directory/30099/quality-management/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Gestão de Mão de Obra](https://www.capterra.pt/directory/30210/workforce-management/software) ## Alternativas 1. [NiCE CXone](https://www.capterra.pt/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 2. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews) 5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Avaliações ### "Track your quality performance and assure succeed" — 4.0/5 > **Mosaad** | *20 de fevereiro de 2023* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: It provides me with full feedback about my engaging with my customers. > > **Desvantagens**: Doesn't support all languages and has some errors with creating tickets but not all the time. > > Recommended for any business related to customer engagement. ----- ### "Organized schedules" — 5.0/5 > **Heather** | *26 de janeiro de 2023* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: It's the schedule notification for me, it keeps you updated 5 minutes before your scheduled break. It also lets you know when to come back which makes work much easier and more disciplined. > > **Desvantagens**: Agents don't have the option to check timestamps on the number of minutes or hours they have worked. > > It was less hassle when submitting leave applications and schedule management. ----- ### "Playvox as a Customer service agent" — 3.0/5 > **Kristy** | *16 de outubro de 2020* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work. > > **Desvantagens**: I think that the applications should be easier to find. Larger icons to locate items you are looking for. ----- ### "Great tool, great support\!" — 5.0/5 > **Avaliador Verificado** | *3 de março de 2021* | Entretenimento | Recommendation rating: 10.0/10 > > **Vantagens**: It is very user friendly, both for teamleaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level\! > > **Desvantagens**: They have not yet managed to integrate the information from each of their modules into one big dashboard. It is necessary to go manually to each of the modules to get the full picture of each agent Their reporting is still quite basic, it is not possible to get many insights. > > Managed to get rid of spreadsheets Easily provide and track feedback to agents Adapt scorecards to measure not only quality but also performance ----- ### "Quality in a nut shell\!" — 5.0/5 > **Tonya** | *20 de maio de 2019* | Logística e cadeia de fornecimento | Recommendation rating: 10.0/10 > > **Vantagens**: PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it. The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year. > > **Desvantagens**: The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world. > > As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/164542/playvox?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/164542/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data