--- description: Tudo sobre Ada: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ada - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Plataforma de IA Conversacional](/directory/31596/conversational-ai-platform/software) > [Ada](/software/164470/ada-support) # Ada Canonical: https://www.capterra.pt/software/164470/ada-support Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/164470/ada-support?page=2) > Automatize até 70% do atendimento ao cliente em menos de um mês e alcance a excelência no atendimento ao cliente, além de 30% de economia nos custos. > > Verdict: Rated **4.7/5** by 15 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Ada? Empresas que buscam automatizar o suporte de primeiro nível, enquanto controlam a forma como sua marca é representada aos clientes. Empresas com alto volume de suporte geralmente são bons clientes para a Ada. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 15 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ada - **Location**: Toronto, Canadá - **Founded**: 2016 ## Commercial Context - **Preço inicial**: 60 000,00 US$ - **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, búlgaro, catalão, cazaque, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Afeganistão, Angola, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Bangladeche, Barém, Benim, Bolívia, Botsuana, Brasil, Brunei, Burquina Faso, Burundi, Butão, Cabo Verde, Camarões and 103 more ## Recursos - AI Copilot - Alerts/Escalation - Analítica aumentada - Análise de sentimentos - Automação dos processos comerciais - Banco de dados do cliente - Bate-papo ao vivo - Bot pré-configurado - Chatbot - Comunicação multicanal - Desenvolvimento sem códigos - Detecção de idioma - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de filas - IVR - Imagem de marca personalizável - Integração de telefonia por computador - Inteligência artificial e aprendizado de máquina - Orientação contextual - Personalização - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Reconhecimento de tentativas - Reconhecimento de voz - Relatórios e análise de dados - Relatórios e estatística - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Sugestões de consultas - Suporte do cliente - Transferências/encaminhamento - Vários idiomas ## Integrations (30 total) - Aircall - Amazon Connect - Breeze - CXone Mpower - Calendly - Coconut Software - Contentful - Convey - Dixa - Facebook Apps and Tabs - Genesys - Genesys Cloud CX - GitHub - Gladly - Gorgias ... and 15 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) ## Categorias relacionadas - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de IA Generativa](https://www.capterra.pt/directory/34155/generative-ai/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (202 reviews) 5. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1131 reviews) ## Avaliações ### "Ada a real Partner" — 5.0/5 > **Tiago** | *30 de outubro de 2024* | Entretenimento | Recommendation rating: 10.0/10 > > **Vantagens**: Super user friendly, team amazing in helping out > > **Desvantagens**: New features can take sometime to appear > > Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive. ----- ### "Easiest Chat Platform" — 5.0/5 > **Chris** | *16 de novembro de 2018* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10 > > **Vantagens**: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal. > > **Desvantagens**: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience. > > The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful. ----- ### "Very happy with Ada" — 5.0/5 > **Evelina** | *20 de fevereiro de 2025* | Bens de consumo | Recommendation rating: 8.0/10 > > **Vantagens**: I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly\! > > **Desvantagens**: I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot. > > Great and fast support from Ada when needed\! ----- ### "Two of the products I use started using this and the experience was shitty both times" — 1.0/5 > **Pavel** | *23 de agosto de 2022* | Gestão da educação | Recommendation rating: 0.0/10 > > **Vantagens**: It looks fine and the landing is okay. I guess it's cheaper as well. > > **Desvantagens**: It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user. ----- ### "Innovative customer support software solution" — 5.0/5 > **Anna** | *30 de outubro de 2024* | Transporte rodoviário e ferroviário | Recommendation rating: 9.0/10 > > **Vantagens**: I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good. > > **Desvantagens**: The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages. > > Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/164470/ada-support?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/164470/ada-support) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data