--- description: Tudo sobre Podium: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reputação](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.pt/software/164285/podium Page: 1 / 22\ Seguinte: [Next page](https://www.capterra.pt/software/164285/podium?page=2) > Os clientes são sua melhor forma de marketing. Obtenha mais avaliações e mantenha a conveniência para os clientes com texto em um painel centralizado. > > Verdict: Rated **4.3/5** by 522 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Podium? O Podium é ideal para qualquer empresa com foco local, com 1 a 10 mil unidades, que se baseie em uma lista online local para impulsionar o crescimento dos negócios ou tentar gerenciar avaliações de várias unidades na Internet. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 522 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Podium - **Location**: Lehi, EUA - **Founded**: 2014 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Austrália, Canadá, Estados Unidos ## Recursos - Acesso para Celular - Agendamento de campanhas - Análise de dados visual - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Captura de leads - Cobrança e faturamento - Coleta de dados de multicanal - Conformidade com HIPAA - Conformidade com o PCI - For Medical Spas - Formulário offline - Formulários personalizáveis - Geração de leads - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão de campanhas - Gestão de clientes - Gestão de compromissos - Gestão de experiência do cliente - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão de respostas - Histórico de transcrições/chat - Histórico do cliente - Importação/exportação de dados - Lembretes - Mensagens de SMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Monitoramento de reclamações - Monitoramento de revisões - Múltiplas opções de pagamento - Notificação de avaliações - Pagamentos móveis - Painel - Painel de atividades - Personalização de mensagens - Prevenção de fraude de pagamento - Processamento de cartões de débito/crédito - Questionários e feedback - Rastreamento de interações - Relatórios e estatística - Respostas automáticas - Solicitação de avaliação ... and 22 more features ## Integrations (120 total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... and 105 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) ## Categorias relacionadas - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Alternativas 1. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [Twilio](https://www.capterra.pt/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 3. [Omnisend](https://www.capterra.pt/software/153508/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.capterra.pt/software/156699/klaviyo) — 4.6/5 (526 reviews) 5. [Mailchimp](https://www.capterra.pt/software/110228/mailchimp) — 4.5/5 (17588 reviews) ## Avaliações ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10 de novembro de 2020* | Imobiliárias | Recommendation rating: 7.0/10 > > **Vantagens**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Desvantagens**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Podium--Reliable and Easy to Use" — 5.0/5 > **Avaliador Verificado** | *19 de outubro de 2022* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels. > > **Desvantagens**: I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete. > > As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers. ----- ### "Better options are available" — 3.0/5 > **Julie** | *2 de janeiro de 2025* | Hospitais e Saúde | Recommendation rating: 3.0/10 > > **Vantagens**: It was the most cost-effective option at the time we purchased > > **Desvantagens**: Did not like the features, felt like customer service was lacking > > We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21 de julho de 2021* | Internet | Recommendation rating: 7.0/10 > > **Vantagens**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Desvantagens**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Podium Rocks & The Product Works" — 5.0/5 > **Gregg** | *23 de março de 2021* | Construção | Recommendation rating: 10.0/10 > > **Vantagens**: It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews. > > **Desvantagens**: The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product. > > They are amazing and I am looking forward to see where the product will go in the future. ----- Page: 1 / 22\ Seguinte: [Next page](https://www.capterra.pt/software/164285/podium?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/164285/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data