--- description: Tudo sobre Zendesk Suite: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.pt/software/164283/zendesk Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/164283/zendesk?page=2) > O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS. > > Verdict: Rated **4.4/5** by 4067 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zendesk Suite? De startups a empresas da Fortune 500, mais de 200.000 clientes confiam no Zendesk para atender às suas necessidades de suporte ao cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4067 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zendesk - **Location**: San Francisco, EUA - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 39,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura and 5 more ## Recursos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Catalog Management - Coleta de dados de multicanal - Comentários/notas - Distribuição automática de chamadas - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão de atribuições - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de incidentes - Gestão de lançamento - Gestão de leads - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão de tíquetes - Gestão do conhecimento - Gestão do pipeline de vendas - Gravação - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - Incorporação - Integração de telefonia por computador - Mensagens de SMS - Mensagens por voz - Modelos personalizáveis - Monitoramento de reclamações - Monitoração de chamadas - Painel de atividades - Para o setor de seguro - Participação do cliente - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de recursos - Registro de chamadas - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Seguimento/Análise de uso - Suporte do cliente ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Alternativas 1. 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[Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) ## Avaliações ### ""Reviews Zendesk" — 5.0/5 > **mirian** | *8 de setembro de 2024* | Cosmético | Recommendation rating: 5.0/10 > > **Vantagens**: agilidade em colocar objetivamente cada departamento em um so softy > > **Desvantagens**: engajamento dos colaboradores, bem como na melhoria do desempenho organizacional. > > agendamente com agilidade conecção intgrada para administrar as tarefes e distribir o trabalho de forma eficiente e conctada ----- ### "Not what I expected" — 3.0/5 > **Ana** | *7 de dezembro de 2018* | Hotelaria | Recommendation rating: 5.0/10 > > **Vantagens**: I was a little disappointed with this software. I only used the free version, because the other is expensive. It works, but there are better free options > > **Desvantagens**: There are other free options with more features. ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 de dezembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Desvantagens**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 de julho de 2025* | Formação profissional e coaching | Recommendation rating: 10.0/10 > > **Vantagens**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Desvantagens**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7 de março de 2025* | Software | Recommendation rating: 0.0/10 > > **Vantagens**: The ticketing system works well most of the time. > > **Desvantagens**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- Page: 1 / 164\ Seguinte: [Next page](https://www.capterra.pt/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data