---
description: Tudo sobre Zendesk Suite: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Zendesk Suite - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk)

# Zendesk Suite

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> O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
> 
> Verdict: Rated **4.4/5** by 4094 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Zendesk Suite?

De startups a empresas da Fortune 500, mais de 200.000 clientes confiam no Zendesk para atender às suas necessidades de suporte ao cliente.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.4/5** | 4094 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.2/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Zendesk
- **Location**: San Francisco, EUA
- **Founded**: 2007

## Commercial Context

- **Preço inicial**: 115,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe
- **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura and 5 more

## Recursos

- Acompanhamento de atividades
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- CRM
- Catalog Management
- Coleta de dados de multicanal
- Comentários/notas
- Distribuição automática de chamadas
- Estado de saúde
- Ferramentas de colaboração
- Formulários personalizáveis
- Gerenciamento de comentários
- Gerenciamento de contatos
- Gestão da base de conhecimento
- Gestão de atribuições
- Gestão de call centers
- Gestão de contas
- Gestão de conteúdo
- Gestão de experiência do cliente
- Gestão de incidentes
- Gestão de leads
- Gestão de pesquisas/enquetes
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do conhecimento
- Gravação
- Gravação de chamadas
- Histórico de transcrições/chat
- Histórico do cliente
- Incorporação
- Integração de telefonia por computador
- Mensagens de SMS
- Mensagens por voz
- Modelos personalizáveis
- Monitoramento de reclamações
- Monitoração de chamadas
- Painel de atividades
- Para o setor de seguro
- Participação do cliente
- Questionários e feedback
- Rastreamento de edição
- Registro de chamadas
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Seguimento/Análise de uso
- Suporte do cliente

... and 60 more features

## Integrations (215 total)

- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha\!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk

... and 200 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)
- [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1728 reviews)
5. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)

## Avaliações

### "Not what I expected" — 3.0/5

> **Ana** | *7 de dezembro de 2018* | Hotelaria | Recommendation rating: 5.0/10
> 
> **Vantagens**: I was a little disappointed with this software. I only used the free version, because the other is expensive. It works, but there are better free options
> 
> **Desvantagens**: There are other free options with more features.

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### "Simplifying Customer Service Workflows" — 5.0/5

> **jane** | *23 de março de 2026* | Seguros | Recommendation rating: 9.0/10
> 
> **Vantagens**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support.
> 
> **Desvantagens**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool.
> 
> My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service.

-----

### "Zendesk for Ticket Tracking and Functionality" — 4.0/5

> **Alexandra** | *30 de março de 2026* | Atacadistas | Recommendation rating: 6.0/10
> 
> **Vantagens**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently.
> 
> **Desvantagens**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles.
> 
> Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the

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### "Nearly the standard for multichannel customer support options" — 3.0/5

> **Avaliador Verificado** | *16 de fevereiro de 2026* | Publicidade e marketing | Recommendation rating: 7.0/10
> 
> **Vantagens**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers.
> 
> **Desvantagens**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers.
> 
> When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did.  For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere.

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### "Zendesk Suite is an Organized and Outstanding Customer Service Platform" — 5.0/5

> **Sergio** | *17 de julho de 2026* | Serviços a indivíduos e famílias | Recommendation rating: 10.0/10
> 
> **Vantagens**: Zendesk Suite is an outstanding customer service platform that has impressive and friendly features.
I like the ease of customization of Zendesk Suite.
> 
> **Desvantagens**: Zendesk Suite's features are easy to understand and top-notch.
Moreover, I enjoy Zendesk Suite's features because they are flawless.
> 
> To be honest, Zendesk Suite has been the most reliable customer service platorm ever.
The experience is phenomenal.

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## Links

- [View on Capterra](https://www.capterra.pt/software/164283/zendesk)

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