Conheça o UJET
O UJET é uma plataforma empresarial ideal para empresas com mais de 50 agentes, que fornece um software moderno de central de contato na nuvem com suporte por telefone, bate-papo e no aplicativo e a principal inovação em tecnologia de smartphone para uma experiência superior do cliente e do agente. A plataforma UJET encanta os usuários finais com acesso a qualquer hora e em qualquer lugar e eleva o desempenho do agente por meio de soluções sensíveis ao contexto para voz, bate-papo, imagem, vídeo e texto. A plataforma UJET tem nível empresarial e é compatível com SOC2 Tipo II e HIPAA.
Quem usa o UJET?
O UJET é ideal para empresas de médio e grande porte que estão focadas em transformar o atendimento ao cliente com uma arquitetura na nuvem confiável e todos os benefícios da funcionalidade da era do smartphone.
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UJET
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Avaliações do UJET
Juan
Alternativas consideradas:
Awesome Tool
Comentários: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.
Vantagens:
It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.
Desvantagens:
It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.
Lauren
Great experience with Ujet!
Comentários: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
Vantagens:
-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.
Desvantagens:
The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.
Jamie
Poor strategic vision from leadership, broken and unstable product.
Comentários: None unfortunately.
Vantagens:
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.
Desvantagens:
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.
Mohamed
Alternativas consideradas:
Amazing Experience
Comentários: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.
Vantagens:
Reporting is excellent, Routing is very easy, Creating teams and users.
Desvantagens:
The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.
Aireona
Wonderful
Comentários: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.
Vantagens:
You can merge, transfer and mute calls. We could not do that on the last software.
Desvantagens:
It will lag sometimes when disconnecting the call.
