--- description: Tudo sobre WeTravel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WeTravel - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software para Operadores Turísticos](/directory/20033/tour-operator/software) > [WeTravel](/software/163474/wetravel) # WeTravel Canonical: https://www.capterra.pt/software/163474/wetravel Page: 1 / 22\ Seguinte: [Next page](https://www.capterra.pt/software/163474/wetravel?page=2) > A plataforma de pagamento para empresas de viagens. Apresentação elegante. Sistema de reservas fácil de usar. > > Verdict: Rated **4.8/5** by 527 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa WeTravel? O WeTravel foi desenvolvido para empresas de viagens e organizadores de excursões que buscam uma maneira melhor de receber pagamentos. Sua plataforma de pagamento permite uma cobrança elegante e uma gestão de reservas simples. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 527 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WeTravel - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 79,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Albânia, Alemanha, Angola, Anguila, Antígua e Barbuda, Arménia, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Camarões, Canadá, Catar, Chipre and 81 more ## Recursos - CRM - Cobrança e faturamento - Cobrança recorrente ou de assinaturas - Conformidade com o PCI - Controle de despesas - Criação de itinerários - Criação de pacotes - Gerenciamento de fornecedores - Gestão de calendários - Gestão de clientes - Gestão de preços - Gestão de recursos - Gestão de reservas - Gestão de reservas - Integração da contabilidade - Monitoramento de transações - Múltiplas opções de pagamento - Orçamentos/estimativas - Pagamentos eletrônicos - Pagamentos móveis - Painel - Para agências de viagem - Prevenção de fraude de pagamento - Processamento de cartões de débito/crédito - Processamento de pagamentos - Processamento de pagamentos ACH - Relatórios e análise de dados - Relatórios e estatística - Reservas em grupo - Reservas online - Sistema central de reservas - Suporte do cliente ## Integrations (1 total) - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software para Operadores Turísticos](https://www.capterra.pt/directory/20033/tour-operator/software) ## Categorias relacionadas - [Software para Operadores Turísticos](https://www.capterra.pt/directory/20033/tour-operator/software) - [Sistemas de Pagamentos](https://www.capterra.pt/directory/30232/payment-processing/software) - [Sistemas de Gestão de Viagens](https://www.capterra.pt/directory/31057/travel-management/software) - [Sistemas para Agência de Viagens](https://www.capterra.pt/directory/20034/travel-agency/software) - [Sistemas de Reservas](https://www.capterra.pt/directory/20032/reservations/software) ## Alternativas 1. 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Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. > > **Desvantagens**: I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. > > Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] ----- ### "WeTravel is continually growing into the perfect travel booking tool" — 5.0/5 > **Sherry** | *28 de março de 2026* | Ócio, viagens e turismo | Recommendation rating: 10.0/10 > > **Vantagens**: Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. > > **Desvantagens**: Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. > > Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs ----- ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" — 1.0/5 > **Andres** | *28 de julho de 2026* | Medicina alternativa | Recommendation rating: 0.0/10 > > **Vantagens**: How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong > > \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. ----- ### "We TROUBLE" — 1.0/5 > **Jimena** | *10 de junho de 2026* | Esportes | Recommendation rating: 0.0/10 > > **Vantagens**: Nothing. They doesn't have customer service. When you reach a problem there is no one to talk to. They keep holding funds that belong to my travel agency. Be aware before bringing business to We TROUBLE. There are other platforms for travel business. Even NCT is better so imagine that > > **Desvantagens**: No customer service. You cannot reach anyone. You have to send an email to info and someone in China or Singapur or maybe India will reply one day, with a non sense template not addressing your concern. > > Terrible. This is the 3rd time I encounter a problem. They are Inoperative. They lack resolution in a timely manner, and meanwhile they keep your funds for multiple days, putting you in a very bad position with your client. ----- ### "An Intuitive, Reliable, and User-Centered Platform for Travel Providers" — 5.0/5 > **Adrian** | *19 de dezembro de 2025* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: What we like most about WeTravel is how intuitive and powerful it is for both operations and the end user. The reporting tools are extremely useful and give us clear visibility over payments and performance. Creating both general trips and individual trips is simple and flexible, and the ability to add custom tasks and questions has significantly improved our user journey. These features make the checkout process on our website smooth, clear, and stress-free for participants. Managing the funds we receive is also very easy and transparent, which saves us a lot of time and reduces errors. On top of that, the constant and outstanding support from \[sensitive content hidden\] has been invaluable, she keeps us informed about important updates and improvements that could impact or enhance our operations. > > **Desvantagens**: Honestly, there is very little to dislike. Occasionally, some advanced features require a short learning curve at the beginning, but the support team and available resources make this easy to overcome. Additionally, while the reports are extremely useful, we would love to have more detailed breakdowns; such as dropdowns showing how many add-ons were purchased, rather than only total quote numbers. > > Our overall experience with WeTravel has been excellent. As providers, it has simplified our internal workflows while greatly improving the user experience for our customers. From trip creation to checkout and payment management, everything feels well thought out and efficient. The platform continues to evolve, and the proactive communication and support from the WeTravel team, again, especially our collaborator \[sensitive content hidden\], make us feel supported and confident in using the platform long-term. ----- Page: 1 / 22\ Seguinte: [Next page](https://www.capterra.pt/software/163474/wetravel?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/163474/wetravel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data