Avaliações médias

2 avaliações
  • Geral 5/5
  • Praticidade 5/5
  • Atendimento ao cliente 4.5/5
  • Recursos 5/5
  • Relação qualidade/preço 4/5

Detalhes do produto

Dados sobre o fornecedor

  • Relational
  • http://www.cententia.com/
  • Fundada em 1995

Sobre o AroTRON

A comprehensive solution for streamlined, customer-centric Collections and Recoveries management.

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Recursos do AroTRON

  • Agendamento de retorno de chamada
  • Coletas internas
  • Discadores automáticos
  • Gerenciamento de contatos
  • Gestão de agências
  • Gestão de clientes
  • Gestão de comissões
  • Gestão de conformidade
  • Gestão de transações
  • Notificações automáticas
  • Planos de pagamento
  • Relatórios de agências de crédito

As avaliações mais úteis do AroTRON

A Complete, Smart, Scalable and Reliable turnkey solution for Debt Collection

Avaliado em 18/12/2018
Antonis P.
International Business Development
Telecomunicações, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Suporte ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Arotron is a turnkey solution for Debt Collection and loan management. It is able to handle soft collection as well as legal cases with a very efficient way. Most advanced feature, which is a unique selling point, is the Decision Engine, which automates the Debt Management. Moreover, Arotron is tightly integrated with Exelysis Contact Center and provides seamless Call Center features within one unified, web-based environment.

Vantagens: Arotron covers all ranges of Dept Management, is Web Based, has tight integration and embedded Call Center Engine from Exelysis, has an artificial Decision Engine and is very reliable and scalable

Desvantagens: The complexity for the initial setup, which Debt due to high customization, should be simplified for easier cases.

AroTron as collection recoveries tool

Avaliado em 28/07/2017
Emil H.
Head of IT
Serviços financeiros, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
4/5
Suporte ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Very fast response time from the SW in general and very good accrual calculation.

Vantagens: The system it self is web based, it operates on any modern web browser and can integrate do LDAP in order for users to use their usernames and passwords on a domain. It has the built in dialer that can operate in different modes (predictive, preview and progressive) and the usage of it is general quite simple for any end user. It has the built in financial module, called loan bookkeeping module that is its best value as it can calculate automatically accruals and handle the import of client payments. It has the possibility to integrate with third party systems, via store procedures or web services and this in generally works very well. All in all the system is very fast, reliable and once it is parametrized correctly it just works.

Desvantagens: The cons have to do with the reporting and end of day procedures. The database it self is not in 3 or 4 NF and for that reason if any direct query is made within the production DB it can slow down the operations. The same goes for the accrual calculation during which the system can slow down. The resolution for this is quite simple, run it after working hours or create your own data warehouse where you can run the reporting operations.

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