--- description: Tudo sobre Medallia Concierge: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Concierge - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de SMS em Massa](/directory/30842/sms-marketing/software) > [Medallia Concierge](/software/161921/zingle) # Medallia Concierge Canonical: https://www.capterra.pt/software/161921/zingle Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/161921/zingle?page=2) > A plataforma de relacionamento com o hóspede por mensagens ajuda os hotéis a criar experiências de serviço diferenciadas para a marca usando dados e mensagens bidirecionais. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Medallia Concierge? O Zingle promove conexões sem precedentes com convidados, membros e clientes para pequenas e médias empresas de todos os setores, inclusive hotelaria, alimentos e bebidas, saúde, fitness e varejo. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 117 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Medallia - **Location**: San Francisco, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 179,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Canadá, Estados Unidos, Reino Unido ## Recursos - Análise de texto - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Coleta de dados de multicanal - Comunicação multicanal - Cupons móveis - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão de caixa de entrada - Gestão de modelos - Gestão de pesquisas/enquetes - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Painel - Personalização - Personalização de mensagens - Rastreamento de engajamento - Relatórios e análise de dados - Respostas automáticas - Segmentação por público - Third-Party Integrations - Transferência para atendente - Vários idiomas ## Integrations (1 total) - Meta for Business ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) ## Categorias relacionadas - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Software de Comunicação na Nuvem](https://www.capterra.pt/directory/31362/cloud-communication-platform/software) ## Alternativas 1. [Whistle Messaging](https://www.capterra.pt/software/181980/whistle) — 4.7/5 (131 reviews) 2. [Birdeye](https://www.capterra.pt/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1132 reviews) 4. [Quiq](https://www.capterra.pt/software/166780/quiq-messaging) — 4.5/5 (37 reviews) 5. [MessengerPeople](https://www.capterra.pt/software/187336/sinch-engage) — 4.4/5 (44 reviews) ## Avaliações ### "We find this software to be of great service to our customers." — 5.0/5 > **Tim** | *1 de fevereiro de 2018* | Recommendation rating: 9.0/10 > > **Vantagens**: Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess > > **Desvantagens**: Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall > > Being able to deliver excellent customer service when our customers need it ----- ### "Always helpful" — 5.0/5 > **Avaliador Verificado** | *12 de fevereiro de 2019* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: In house messaging was a breeze\!\!\! With just typing in new messages with the word in it allowed me to message all our in house guest at one time\! > > **Desvantagens**: There was nothing I didn’t like\! The program was very easy > > My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this\! It was that easy\! Thank you for making it so simple\!\!\! ----- ### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" — 1.0/5 > **Michael** | *20 de setembro de 2022* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 0.0/10 > > **Vantagens**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > **Desvantagens**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > One of the worst customer service experiences in my 35 years of business ----- ### "Satisfaction" — 5.0/5 > **Avaliador Verificado** | *12 de fevereiro de 2019* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: It is all we need to text, follow our clients request. Very easy to manage. > > **Desvantagens**: Cant send a large text in 2 or 3 messages automatically. > > Overall it is the best software I have used for texting, managing clients request and fast service\! ----- ### "Love Zingle\!" — 5.0/5 > **Taylor** | *12 de fevereiro de 2019* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: I just started using Zingle with my new company 2 months ago and since day 1 I thought it was SO easy to learn\! I've found that texting prospected clients gets a much better response than calling. So easy to add people and like the alerts when they text back\! > > **Desvantagens**: So far I really have nothing negative to say about Zingle. So easy, I even downloaded it on my phone so I can text clients when I am out meeting them at properties. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/161921/zingle?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/161921/zingle) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data