---
description: Tudo sobre Apex Loyalty: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Apex Loyalty - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Fidelização de Clientes](/directory/10031/customer-loyalty/software) > [Apex Loyalty](/software/161685/hero-loyalty)

# Apex Loyalty

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> Um canal em nuvem e um aplicativo para automação de incentivos e marketing de fidelidade do cliente desenvolvido no Salesforce.com para criar a defesa da marca.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Apex Loyalty?

O mercado-alvo é principalmente a manufatura em qualquer setor e também empresas com canais independentes complexos, desde o comércio varejista até distribuidores.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 6 Avaliações |
| Praticidade | 5.0/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Apex Loyalty
- **Location**: San Francisco, EUA
- **Founded**: 2017

## Commercial Context

- **Preço inicial**: 4990,00 €
- **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galego, grego, hebraico, hindi, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Bangladeche, Barém, Benim, Bielorrússia, Botsuana, Brasil, Brunei, Bulgária, Burquina Faso and 139 more

## Recursos

- API
- Acompanhamento da atividade do cliente
- Análise de dados
- Análise de dados de campanhas
- Análise de dados dos canais
- Análise de dados visual
- Automação de marketing
- CRM
- CRM Integration
- Comunicação multicanal
- Controle de estoque
- Controles/permissões de acesso
- Formação dinâmica de preços
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gerenciamento de multicanal
- Gestão da comunicação
- Gestão de associação
- Gestão de campanhas
- Gestão de conteúdo
- Gestão de experiência do cliente
- Gestão de leads
- Gestão de oportunidades
- Gestão de parceiros
- Gestão de pedidos
- Gestão de pesquisas/enquetes
- Gestão de promoções
- Gestão de recompensas
- Gestão do fluxo de trabalho
- Gestão do pipeline
- Histórico do cliente
- Indicadores de desempenho
- Marketing por e-mail
- Opções de pagamento
- Pagamentos online
- Painel de atividades
- Participação do cliente
- Pedidos online
- Portal do parceiro
- Programa de fidelidade
- Rastreamento de conversão
- Rastreamento de engajamento
- Rastreamento de pedidos
- Rastreamento de visitantes do site
- Relatórios e análise de dados
- Repetição de pedidos
- Segmentação
- Segmentação de clientes
- Third-Party Integrations
- Vários idiomas

... and 10 more features

## Integrations (1 total)

- Salesforce Platform

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone

## Category

- [Sistemas de Fidelização de Clientes](https://www.capterra.pt/directory/10031/customer-loyalty/software)

## Categorias relacionadas

- [Sistemas de Fidelização de Clientes](https://www.capterra.pt/directory/10031/customer-loyalty/software)
- [Sistemas de Gestão de Canais](https://www.capterra.pt/directory/30678/channel-management/software)
- [Software para Retenção de Clientes](https://www.capterra.pt/directory/34255/customer-retention/software)
- [Software de Dinamização de Vendas](https://www.capterra.pt/directory/30798/sales-enablement/software)
- [Software de Engajamento em Vendas](https://www.capterra.pt/directory/32195/sales-engagement-platform/software)

## Alternativas

1. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18782 reviews)
2. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6973 reviews)
3. [Odoo](https://www.capterra.pt/software/135618/odoo) — 4.2/5 (1306 reviews)
4. [Agile CRM](https://www.capterra.pt/software/135148/agile-crm) — 4.1/5 (524 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews)

## Avaliações

### "Thank you APEX Team\!" — 5.0/5

> **Mirace Eda** | *30 de março de 2023* | Alimentação e bebidas | Recommendation rating: 10.0/10
> 
> **Vantagens**: They are very good at Loyalty campaign mechanics, gift catalog management and salesforce platform usage. The customer relations of the APEX team, which is always helpful and solution-oriented, are always dynamic and positive.
> 
> **Desvantagens**: Communication in development agendas can be complex. In new demands, it is necessary to proceed by simplifying the subject as much as possible.
> 
> I have been working with the apex team for 3.5 years. Extremely agile and solution oriented team. Customer experience, loyalty product experiences are extremely good.

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### "I believe this is one the most revolutionary channel loyalty software out there\!" — 5.0/5

> **Ezgi** | *7 de março de 2018*
> 
> **Vantagens**: Apex Loyalty does solve most of your pain points such as communicating  with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.
> 
> **Desvantagens**: I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.

-----

### "Flexible and Easy Tool\!" — 5.0/5

> **Nisa Nur** | *4 de abril de 2023* | Alimentação e bebidas | Recommendation rating: 9.0/10
> 
> **Vantagens**: They have a very flexible tool and agile team, so it is very easy to work with them. It is very easy to take action and put the solution in place with them.
> 
> **Desvantagens**: Maybe there could be a hypercare process that we can make some additional developments during first a few months.

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### "Best tool to become loyalty Guru\!" — 5.0/5

> **Seckin** | *19 de março de 2018* | Tabaco | Recommendation rating: 10.0/10
> 
> **Vantagens**: It has lots of features to manage and engage your customers.
Cluster based activities enables you to offer differentiated activities to your customers depending on your needs.
User friendly admin panel is one of the key benefits.
Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.
> 
> **Desvantagens**: Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.

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### "Rewarding Becomes Easy" — 5.0/5

> **Burak** | *8 de janeiro de 2021* | Telecomunicações | Recommendation rating: 9.0/10
> 
> **Vantagens**: Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.
> 
> **Desvantagens**: Reporting and some templates should have been customizable, or this needs to be given for users in future updates.
> 
> Customer service is great, helping and solving problems fast.

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## Links

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