MailClark

da MailClark

5 / 5 16 avaliações
MailClark

Quem usa esse software?

Customer Support, Marketing & Sales, Recruitment, Project Management.

Avaliações médias

16 avaliações
  • Geral 5 / 5
  • Praticidade 4.5 / 5
  • Atendimento ao cliente 5 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 4.5 / 5

Detalhes do produto

  • Preço inicial $5/mês
  • Detalhes dos preços Yearly Plan: $5/active user/month Monthly Plan: $7/active user/month
  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Instalado - Mac
    Nuvem, SaaS, web
    Instalado - Windows
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Documentos
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • MailClark
  • https://mailclark.ai
  • Fundada em 2015

Sobre o MailClark

Bring the power of a shared inbox within Slack or Microsoft Teams to easily engage your teams in workflows related to messages management. For every Customer Support, Sales & Marketing, Project Management or Recruitment team, MailClark centralizes shared inboxes to optimize productivity.

Recursos do MailClark

  • Administrador de filas
  • Arquivo morto de e-mails
  • Bloqueador de spams
  • Caixas de entrada compartilhadas
  • Gestão de assinaturas
  • Gestão de respostas
  • Lista branca/lista negra
  • Monitoramento de e-mail
  • Recuperação de dados
  • Roteamento

As avaliações mais úteis do MailClark

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Traduzir com Google Avaliado em 07/09/2017
Paul A.
CEO
Internet, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Vantagens: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Desvantagens: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Resposta dos fornecedores

por MailClark em 19/09/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Traduzir com Google Avaliado em 31/08/2017
Franz-robert V.
Lead ux, senior dev
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: All communications in one channel : slack!

Vantagens: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Desvantagens: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Resposta dos fornecedores

por MailClark em 19/09/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

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