--- description: Tudo sobre 3CX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.pt/software/158704/3cx Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/158704/3cx?page=2) > O 3CX é um IP PBX de padrões abertos, incluindo videoconferência, bate-papo ao vivo e aplicativos móveis. Adequado para qualquer tipo de negócio ou setor. > > Verdict: Rated **4.4/5** by 467 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa 3CX? O 3CX é um PBX IP de padrões abertos que oferece comunicações unificadas completas, prontas para uso. Adequado para qualquer tamanho de empresa ou setor que queira reduzir os custos de telecomunicações. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 467 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: 3CX - **Location**: Nicosia, Chipre - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 350,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, inglês, italiano, neerlandês, polaco, português do Brasil, russo, turco - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Argentina, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Bielorrússia, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chile, Chipre and 93 more ## Recursos - Acesso para Celular - Alertas/notificações - Audio/Video Conferencing - Automated Attendant - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chamadas de áudio - Colaboração entre vários usuários - Compartilhamento de arquivos - Comunicação multicanal - Conferências - Controles/permissões de acesso - Discador automático - Disposição de chamadas - Distribuição automática de chamadas - Extensões virtuais - Ferramentas de colaboração - Gerenciamento de contatos - Gestão da comunicação - Gestão de filas - Gravação - Gravação de chamadas - Histórico de transcrições/chat - IVR - Imagem de marca personalizável - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Painel de atividades - Perfis de chamadas - Pesquisa e filtro - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de arquivos - Transferência de chamadas - Transferências/encaminhamento - VoIP - Áudio e vídeo bidirecionais ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Software de Análise de Fala](https://www.capterra.pt/directory/32258/speech-analytics/software) - [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.pt/directory/31101/business-phone-systems/software) - [Software Cloud PBX](https://www.capterra.pt/directory/31102/cloud-pbx/software) - [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software) ## Alternativas 1. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) 2. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) 3. [GoTo Connect](https://www.capterra.pt/software/163604/GoTo-Connect) — 4.5/5 (669 reviews) 4. [Ooma Office](https://www.capterra.pt/software/174109/ooma-office) — 4.4/5 (248 reviews) 5. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews) ## Avaliações ### "Seamless and efficient PBX software" — 5.0/5 > **Josh** | *15 de dezembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. > > **Desvantagens**: Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. > > Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. ----- ### "Great PBX software\!" — 5.0/5 > **Juan** | *24 de novembro de 2025* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. > > **Desvantagens**: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. > > Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. ----- ### "3CX Review" — 3.0/5 > **Rachel** | *15 de junho de 2026* | Construção | Recommendation rating: 6.0/10 > > **Vantagens**: I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at. > > **Desvantagens**: We have had recent issues where it has been difficult to transfer calls and they drop. I think call log information could be in a clearer format. > > Overall 3CX does the job but has had frustrating instances as well, especially with issues transferring calls. ----- ### "User friendly versatile communication" — 4.0/5 > **Rena** | *28 de março de 2026* | Contabilidade | Recommendation rating: 8.0/10 > > **Vantagens**: I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. > > **Desvantagens**: The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. > > Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. ----- ### "Easy and cost effective VoIP system with easy onboarding and administration" — 5.0/5 > **David** | *25 de novembro de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. > > **Desvantagens**: Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. > > Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. ----- Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data