--- description: Tudo sobre 3CX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.pt/software/158704/3cx Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/158704/3cx?page=2) > O 3CX é um IP PBX de padrões abertos, incluindo videoconferência, bate-papo ao vivo e aplicativos móveis. Adequado para qualquer tipo de negócio ou setor. > > Verdict: Rated **4.4/5** by 465 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa 3CX? O 3CX é um PBX IP de padrões abertos que oferece comunicações unificadas completas, prontas para uso. Adequado para qualquer tamanho de empresa ou setor que queira reduzir os custos de telecomunicações. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 465 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: 3CX - **Location**: Nicosia, Chipre - **Founded**: 2008 ## Commercial Context - **Preço inicial**: 350,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, inglês, italiano, neerlandês, polaco, português do Brasil, russo, turco - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Argentina, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Bielorrússia, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chile, Chipre and 93 more ## Recursos - Acesso para Celular - Alertas/notificações - Audio/Video Conferencing - Automated Attendant - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chamadas de áudio - Colaboração entre vários usuários - Compartilhamento de arquivos - Comunicação multicanal - Conferências - Controles/permissões de acesso - Discador automático - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Formulário offline - Gerenciamento de contatos - Gestão da comunicação - Gestão de filas - Gravação - Gravação de chamadas - Histórico de transcrições/chat - IVR - Imagem de marca personalizável - Mensagens de SMS - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Painel de atividades - Perfis de chamadas - Pesquisa e filtro - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de arquivos - Transferência de chamadas - Transferências/encaminhamento - VoIP - Áudio e vídeo bidirecionais ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Software de Análise de Fala](https://www.capterra.pt/directory/32258/speech-analytics/software) - [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.pt/directory/31101/business-phone-systems/software) - [Software Cloud PBX](https://www.capterra.pt/directory/31102/cloud-pbx/software) - [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software) ## Alternativas 1. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 2. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) 3. [GoTo Connect](https://www.capterra.pt/software/163604/GoTo-Connect) — 4.5/5 (668 reviews) 4. [Ooma Office](https://www.capterra.pt/software/174109/ooma-office) — 4.4/5 (248 reviews) 5. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews) ## Avaliações ### "User friendly versatile communication" — 4.0/5 > **Rena** | *28 de março de 2026* | Contabilidade | Recommendation rating: 8.0/10 > > **Vantagens**: I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. > > **Desvantagens**: The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. > > Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. ----- ### "Great PBX software\!" — 5.0/5 > **Juan** | *24 de novembro de 2025* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. > > **Desvantagens**: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. > > Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. ----- ### "Overall good but could be better" — 3.0/5 > **Avaliador Verificado** | *30 de outubro de 2025* | Energias renováveis e meio ambiente | Recommendation rating: 7.0/10 > > **Vantagens**: User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. > > **Desvantagens**: Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. > > It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. ----- ### "Great Phone System with Texting Option" — 5.0/5 > **Emma** | *24 de janeiro de 2026* | Contabilidade | Recommendation rating: 10.0/10 > > **Vantagens**: 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. > > **Desvantagens**: The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. ----- ### "Easy and cost effective VoIP system with easy onboarding and administration" — 5.0/5 > **David** | *25 de novembro de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. > > **Desvantagens**: Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. > > Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. ----- Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data