--- description: Tudo sobre Kustomer: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kustomer - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Kustomer](/software/158128/kustomer) # Kustomer Canonical: https://www.capterra.pt/software/158128/kustomer Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/158128/kustomer?page=2) > Kustomer é a plataforma omnicanal de gestão de clientes focada em oferecer experiências excepcionais, não em resolver tíquetes. > > Verdict: Rated **4.6/5** by 79 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Kustomer? Corporações e empresas de médio porte. Comércio varejista, marketplaces, empresas de assinaturas, assistência médica, financeiras, serviços profissionais, empresas de software/tecnologia, atacadistas, serviços de logística e transporte. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 79 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Kustomer - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 89,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Alerts/Escalation - Análise de dados visual - Análise de sentimentos - Análise de tendências - Automatização de processos e fluxos de trabalho - Banco de dados do cliente - Bate-papo ao vivo - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Detecção de idioma - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de caixa de entrada - Gestão de call centers - Gestão de experiência do cliente - Gestão de filas - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico do cliente - Imagem de marca personalizável - Inteligência artificial e aprendizado de máquina - Macros e modelos de respostas - Mensagens de SMS - Modelos personalizáveis - Painel - Painel de atividades - Portal de autoatendimento - Priorização - Processamento de linguagem natural - Questionários e feedback - Rastreamento de engajamento - Rastreamento de interações - Relatórios e estatística - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Segmentação de clientes - Suporte do cliente - Third-Party Integrations - Visualização de dados - Vários idiomas ... and 8 more features ## Integrations (74 total) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... and 59 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Avaliações ### "The best application for customer service and CRM" — 5.0/5 > **Natalia Isabel** | *1 de fevereiro de 2025* | Publicidade e marketing | Recommendation rating: 8.0/10 > > **Vantagens**: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service. > > **Desvantagens**: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan > > xcellent, I totally recommend it. It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it. ----- ### "HIPAA Compliant CRM Platform with Bells and Whistles" — 4.0/5 > **Avaliador Verificado** | *1 de janeiro de 2025* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations. > > **Desvantagens**: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times. ----- ### "Chats, Emails and data - together" — 3.0/5 > **Mariam** | *2 de fevereiro de 2022* | Serviços ao consumidor | Recommendation rating: 7.0/10 > > **Vantagens**: I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms. > > **Desvantagens**: I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it). > > Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good. ----- ### "Effective, easy to use, and user-friendly\!" — 5.0/5 > **Pamela** | *2 de agosto de 2024* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email. > > **Desvantagens**: What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times. > > I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively. ----- ### "My all time help desk software." — 5.0/5 > **Gideon** | *28 de março de 2025* | Produção audivisual | Recommendation rating: 10.0/10 > > **Vantagens**: Software personalisation capabilities and its overall functionality makes the difference. > > **Desvantagens**: Everything about Kustomer is good I have not experienced issues when using it. > > The software is an easy to use product with very customizable and user friendly dashboard. I rate the software efficacy as 98%. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/158128/kustomer?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/158128/kustomer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data