Freshchat
Conheça o Freshchat
O Freshchat é um software moderno de mensagens para equipes de vendas e relacionamento com o cliente conversarem com clientes atuais e clientes em potencial no site, em aplicativos móveis ou em páginas de mídia social. Um salto em relação ao antigo bate-papo, o Freshchat ajuda empresas e equipes a focarem em uma experiência de mensagens contínua e contextualizada. Com recursos como campanhas, robô de vendas, autoatendimento integrado e roteamento inteligente de mensagens, as expectativas são definidas e atendidas e as respostas às perguntas dos visitantes são mais inteligentes e rápidas.
Quem usa o Freshchat?
O mercado-alvo do Freshchat é composto por equipes de vendas, suporte ao cliente e marketing de SaaS (software como serviço) e empresas de comércio eletrônico com até 50 membros da equipe que usam o produto.
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Freshchat
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Avaliações do Freshchat
Chetan
Alternativas consideradas:
Freshchat is the Great Customer Support Software
Comentários: It was a good experience, but we always wanted an amazing experience.
Vantagens:
Freshchat is the nice customer support software to help customers with immediate response.
Desvantagens:
It's not full functioned, according to me, and have the higher prices as compare to deliverability.
Eliane
the online messaging solution that improves the customer experience
Comentários: Overall, Freshchat is considered an effective online messaging tool that offers advanced features to enhance the customer experience. Users particularly appreciate the user interface's ease of use, advanced customization, and agent-to-agent conversation transfer features. In addition, integration with other software is often a benefit that users appreciate.However, some users have reported limitations in customization and costs when compared to other online messaging solutions. However, these issues can be outweighed by the benefits Freshchat offers, such as quality customer support, customization and advanced features.
Vantagens:
Ease of use: Freshchat is easy to use and has an intuitive user interface, allowing users to get started with online messaging quickly.Customization: The software allows for advanced messaging customization, allowing for the customization of messages, icons, colors and the overall appearance of the chat window.Advanced features: Freshchat has advanced features such as the ability to transfer conversations between different agents, the ability to see the full history of conversations with customers, the ability to send automated messages, and many other features.Integration with other software: Freshchat can be easily integrated with other software and platforms, such as customer relationship management (CRM) systems, email marketing tools, chatbot tools, and more.These and other features are often appreciated by Freshchat users
Desvantagens:
Customization Limitations: While Freshchat offers a great deal of flexibility in customizing the appearance of the chat window, some of the more advanced customization options may not be available.Cost: Freshchat can be relatively expensive compared to other online messaging solutions, especially
Arjun
Alternativas consideradas:
Cheap and easy to use chat function for small organisations
Comentários: It's been fine. Customer support was poor
Vantagens:
It has a very basic but good AI chat bot, covers most of the operational needs
Desvantagens:
The software does not provide a ticketing system, though their is an AI layer query management requires a desk
Amirullah
Freshchat is User-Friendly Apps
Comentários: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.
Vantagens:
Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
Desvantagens:
Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
Avaliador Verificado
Chat solution for enterprises
Vantagens:
The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.
Desvantagens:
Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.
