---
description: Tudo sobre Freshchat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Freshchat - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Freshchat

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> O Freshchat é um software moderno de mensagens para equipes de relacionamento com o cliente conversarem com clientes atuais e em potencial em todos os canais.
> 
> Verdict: Rated **4.2/5** by 173 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Freshchat?

O mercado-alvo do Freshchat é composto por equipes de vendas, suporte ao cliente e marketing de SaaS (software como serviço) e empresas de comércio eletrônico com até 50 membros da equipe que usam o produto.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.2/5** | 173 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.0/5 | Based on overall reviews |
| Relação qualidade/preço | 4.1/5 | Based on overall reviews |
| Recursos | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Freshworks
- **Location**: San Mateo, EUA
- **Founded**: 2011

## Commercial Context

- **Preço inicial**: 1799,00 ₹
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, assamês, bengalês, bósnio, búlgaro, canarim, catalão, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galês, georgiano, guzerate, hebraico, hindi, húngaro, indonésio, inglês, islandês, italiano, japonês, khmer, letão, lituano, malaiala, malaio, marata, neerlandês, norueguês, panjabi, polaco, português, romeno, russo, sueco, sérvio, tailandês, telugu, turco, tâmil, ucraniano, urdu, vietnamita, árabe
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more

## Recursos

- AI Copilot
- Acesso para Celular
- Alertas/notificações
- Analítica aumentada
- Autoresponders
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Bot pré-configurado
- CRM
- Chatbot
- Comunicação multicanal
- Desenvolvimento sem códigos
- Detecção de idioma
- Ferramentas de colaboração
- Formulário offline
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de experiência do cliente
- Gestão de tarefas
- Histórico de transcrições/chat
- Histórico do cliente
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Orientação contextual
- Painel
- Painel de atividades
- Pesquisa e filtro
- Processamento de linguagem natural
- Questionários e feedback
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios e estatística
- Respostas automáticas
- Roteamento automático
- Segmentação geográfica
- Sugestões de consultas
- Suporte do cliente
- Suporte remoto
- Third-Party Integrations
- Transferências/encaminhamento
- Vários idiomas

## Integrations (18 total)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WhatsApp Business Platform

... and 3 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews)
2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24219 reviews)
3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1728 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avaliações

### "Freshchat review" — 4.0/5

> **Sai Venkat** | *22 de setembro de 2026* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10
> 
> **Vantagens**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out.
> 
> **Desvantagens**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need.

-----

### "Brijesh Freshchat review" — 4.0/5

> **Brijesh** | *20 de setembro de 2026* | Contabilidade | Recommendation rating: 10.0/10
> 
> **Vantagens**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds.
> 
> **Desvantagens**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level

-----

### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5

> **Mohd** | *22 de maio de 2026* | Varejistas | Recommendation rating: 0.0/10
> 
> **Vantagens**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine.
> 
> **Desvantagens**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters.
> 
> Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand.

-----

### "Freshchat review by Suresh" — 4.0/5

> **Suresh** | *29 de junho de 2026* | Companhias aéreas/Aviação | Recommendation rating: 9.0/10
> 
> **Vantagens**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface
> 
> **Desvantagens**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases

-----

### "Freshchat review" — 4.0/5

> **Durga** | *22 de setembro de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Live chat is the best part of using Freshchat: replies are quicker, customers notice, and its Freshdesk and Freshservice integration lets me turn a chat into a ticket in seconds.
> 
> **Desvantagens**: Freshchat's integrations glitch out sometimes, which has caused us to miss closing tickets and respond late to customers. On top of that, the reporting is pretty limited we need more customizable, in-depth analytics to actually track performance and pull out useful insights.

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## Links

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