---
description: Tudo sobre Freshchat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Freshchat - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Freshchat

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> O Freshchat é um software moderno de mensagens para equipes de relacionamento com o cliente conversarem com clientes atuais e em potencial em todos os canais.
> 
> Verdict: Rated **4.1/5** by 116 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Freshchat?

O mercado-alvo do Freshchat é composto por equipes de vendas, suporte ao cliente e marketing de SaaS (software como serviço) e empresas de comércio eletrônico com até 50 membros da equipe que usam o produto.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.1/5** | 116 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 3.8/5 | Based on overall reviews |
| Relação qualidade/preço | 4.0/5 | Based on overall reviews |
| Recursos | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Freshworks
- **Location**: San Mateo, EUA
- **Founded**: 2011

## Commercial Context

- **Preço inicial**: 1799,00 ₹
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, coreano, espanhol, francês, inglês, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more

## Recursos

- AI Copilot
- Acesso para Celular
- Alertas/notificações
- Analítica aumentada
- Autoresponders
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Bot pré-configurado
- CRM
- Chatbot
- Comunicação multicanal
- Desenvolvimento sem códigos
- Detecção de idioma
- Ferramentas de colaboração
- Formulário offline
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de experiência do cliente
- Gestão de tarefas
- Histórico de transcrições/chat
- Histórico do cliente
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Painel de atividades
- Processamento de linguagem natural
- Questionários e feedback
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios e estatística
- Respostas automáticas
- Roteamento automático
- Segmentação geográfica
- Sugestões de consultas
- Suporte do cliente
- Suporte remoto
- Third-Party Integrations
- Transferências/encaminhamento
- Vários idiomas

## Integrations (17 total)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WooCommerce

... and 2 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3414 reviews)
2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24095 reviews)
3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1721 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1778 reviews)
5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avaliações

### "Cheap and easy to use chat function for small organisations" — 3.0/5

> **Arjun** | *22 de janeiro de 2023* | Gestão da educação | Recommendation rating: 8.0/10
> 
> **Vantagens**: It has a very basic but good AI chat bot, covers most of the operational needs
> 
> **Desvantagens**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk
> 
> It's been fine. Customer support was poor

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### "Freshchat is a very capable chat tool that is highly recommended for any business" — 4.0/5

> **Jayanth** | *15 de agosto de 2023* | Seguros | Recommendation rating: 9.0/10
> 
> **Vantagens**: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup
> 
> **Desvantagens**: - No support on weekends- Occasional bugs
> 
> Freshchat is used as a Live chat on our website which has bots to collect customer information \& smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales \& increased our customer's support \& satisfaction overall too\!

-----

### "Reliable tool but slow to innovate" — 3.0/5

> **Harry** | *12 de novembro de 2025* | Contabilidade | Recommendation rating: 6.0/10
> 
> **Vantagens**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools.
> 
> **Desvantagens**: Felt behind competitors with new AI features. Took too long to release tools that others already had.
> 
> Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime.

-----

### "Freshchat is User-Friendly Apps" — 5.0/5

> **Amirullah** | *8 de dezembro de 2022* | Publicidade e marketing | Recommendation rating: 10.0/10
> 
> **Vantagens**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
> 
> **Desvantagens**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
> 
> We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

-----

### "A solid tool to provide top-notch customer support through live chat" — 4.0/5

> **Yann** | *3 de outubro de 2019* | Mídia digital | Recommendation rating: 7.0/10
> 
> **Vantagens**: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.

The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...
> 
> **Desvantagens**: The one thing I didn't like much about Freshchat had to do with the smartphone app.

I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat.

This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.
> 
> Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

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## Links

- [View on Capterra](https://www.capterra.pt/software/158117/freshchat)

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