---
description: Tudo sobre Steam-connect: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Steam-connect - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Steam-connect](/software/158092/steam-connect)

# Steam-connect

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> Steam-connect permite que as empresas acompanhem todas as conversas com os clientes por telefone, SMS ou redes sociais.
> 
> Verdict: Rated **4.9/5** by 9 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Steam-connect?

Uma ampla variedade de empresas com contato com o cliente usam o Steam-connect: centrais de atendimento (externas), centrais de atendimento ao cliente, telemarketing, publicitários, departamentos de suporte e pequenas e médias empresas.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.9/5** | 9 Avaliações |
| Praticidade | 4.6/5 | Based on overall reviews |
| Suporte ao cliente | 4.6/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Steam-connect
- **Founded**: 2007

## Commercial Context

- **Preço inicial**: 129,00 €
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas**: alemão, espanhol, francês, inglês, neerlandês
- **Available Countries**: Albânia, Alemanha, Andorra, Bulgária, Bélgica, Bósnia e Herzegovina, Chipre, Chéquia, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estónia, Finlândia, França, Gibraltar, Gronelândia, Grécia, Hungria and 25 more

## Recursos

- Agendamento de retorno de chamada
- Alerts/Escalation
- CRM
- Chatbot
- Conversação inteligente
- Converter texto em voz
- Digitação por teclado do telefone
- Discador automático
- Distribuição automática de chamadas
- Gerenciamento de contatos
- Gestão da base de conhecimento
- Gestão da qualidade
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de campanhas
- Gestão de filas
- Gestão de pesquisas/enquetes
- Gestão de pessoal
- Gestão do SLA (acordo do nível de serviço)
- Gravação de chamadas
- IVR
- Integração de telefonia por computador
- Interface do agente
- Mensagens por voz
- Mensagens pré-gravadas
- Monitoração de chamadas
- Múltiplos scripts
- Painel
- Personalização da voz
- Questionários e feedback
- Registro de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Segurança de dados
- Task Automation
- Transferência de chamadas
- VoIP

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)
- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews)
2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18782 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews)
5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews)

## Avaliações

### "A good option for contact centers" — 4.0/5

> **Andy** | *1 de junho de 2021* | Recursos Humanos | Recommendation rating: 7.0/10
> 
> **Vantagens**: It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
> 
> **Desvantagens**: It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
> 
> I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

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### "Very handy contact center software" — 5.0/5

> **Bas** | *18 de dezembro de 2023* | Serviços financeiros | Recommendation rating: 9.0/10
> 
> **Vantagens**: Very customizable, api connected, easy usage
> 
> **Desvantagens**: Earlier this year some serious downtime of the telephony service. But lately no problems anymore

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### "A fabulous tool" — 5.0/5

> **Avaliador Verificado** | *1 de julho de 2024* | Publicidade e marketing | Recommendation rating: 5.0/10
> 
> **Vantagens**: I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
> 
> **Desvantagens**: The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page
> 
> Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

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### "Very cheap and Afforable" — 5.0/5

> **Wajahat** | *30 de julho de 2021* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: Good service, affordable and good support.
> 
> **Desvantagens**: many things still can be improved but yet still its good

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### "Steam by codelogic" — 5.0/5

> **Justin** | *23 de novembro de 2021* | Veterinária | Recommendation rating: 7.0/10
> 
> **Vantagens**: A very impressive and highly functional product, this software is ideal for managing calls and communications
> 
> **Desvantagens**: The software takes some getting used to, but with practice becomes very smooth.

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## Links

- [View on Capterra](https://www.capterra.pt/software/158092/steam-connect)

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