---
description: Tudo sobre Glassbox: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Glassbox - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Glassbox

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> Grave, reproduza e analise sessões de aplicativos para dispositivos móveis e Internet para entender o que os clientes/visitantes fazem em seus canais digitais e por quê.
> 
> Verdict: Rated **4.9/5** by 54 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Glassbox?

Projetado para os setores bancário, patrimonial, de investimento, seguros, viagens, lazer, telecomunicações e varejo, é uma plataforma de análise de big data que ajuda a entender as experiências digitais dos clientes.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.9/5** | 54 Avaliações |
| Praticidade | 4.9/5 | Based on overall reviews |
| Suporte ao cliente | 4.9/5 | Based on overall reviews |
| Relação qualidade/preço | 4.9/5 | Based on overall reviews |
| Recursos | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Glassbox Digital

## Commercial Context

- **Target Audience**: 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Afeganistão, Alemanha, Angola, Anguila, Antígua e Barbuda, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize, Benim, Bermudas, Botsuana, Brunei and 147 more

## Recursos

- Acompanhamento de atividades
- Alertas/notificações
- Análise de dados do site
- Análise do funil de vendas
- Análises de dados comportamentais
- Arrastar e soltar
- Coleta de dados de multicanal
- Ferramentas de colaboração
- Geração de relatórios de tempo de funcionamento
- Gerenciamento de comentários
- Gestão de edição
- Gestão de experiência do cliente
- Hover Maps
- Indicadores de desempenho
- Mapas térmicos
- Painel
- Questionários e feedback
- Rastreamento da interação entre usuários
- Rastreamento de conversão
- Rastreamento de engajamento
- Real-Time Monitoring
- Registros de eventos
- Relatórios e estatística
- Scroll Maps
- Segmentação de clientes
- Testes de disponibilidade
- Visualização de dados

## Integrations (3 total)

- Adobe Analytics
- Google Analytics 360
- Qualtrics LTI

## Opções de suporte

- Bate-papo

## Category

- [Software Web Analytics](https://www.capterra.pt/directory/30073/web-analytics/software)

## Categorias relacionadas

- [Software Web Analytics](https://www.capterra.pt/directory/30073/web-analytics/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Ferramenta de Mapa da Jornada do Cliente](https://www.capterra.pt/directory/31537/customer-journey-mapping-tools/software)
- [Software de Análises para Celular](https://www.capterra.pt/directory/30936/mobile-analytics/software)
- [Software de Mapa de Calor](https://www.capterra.pt/directory/30977/heatmap/software)

## Alternativas

1. [Lucky Orange](https://www.capterra.pt/software/150695/lucky-orange) — 4.7/5 (260 reviews)
2. [Hotjar](https://www.capterra.pt/software/163516/hotjar) — 4.6/5 (540 reviews)
3. [Smartlook](https://www.capterra.pt/software/164713/smartlook) — 4.7/5 (136 reviews)
4. [Fullstory](https://www.capterra.pt/software/153721/fullstory) — 4.6/5 (67 reviews)
5. [Zoho PageSense](https://www.capterra.pt/software/172116/pagesense) — 4.5/5 (17 reviews)

## Avaliações

### "Good for driving CX" — 4.0/5

> **charbel** | *29 de novembro de 2023* | Telecomunicações | Recommendation rating: 10.0/10
> 
> **Vantagens**: The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website
> 
> **Desvantagens**: The reports are too basic, and we need to configure them so that they provide us with the details we require

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### "detailed and organized" — 5.0/5

> **Shiran** | *28 de janeiro de 2024* | Serviços financeiros | Recommendation rating: 10.0/10
> 
> **Vantagens**: I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific.
> 
> **Desvantagens**: Love using your platform\! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome\!

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### "insights we can trust" — 4.0/5

> **thomas** | *27 de julho de 2023* | Varejistas | Recommendation rating: 10.0/10
> 
> **Vantagens**: The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing.
> 
> **Desvantagens**: The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in.
> 
> We have been using Glassbox for some time now and are they satisfied with the support we have been receiving from the team.

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### "smooth and intuitive" — 5.0/5

> **Justin** | *28 de janeiro de 2024* | Varejistas | Recommendation rating: 10.0/10
> 
> **Vantagens**: I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site
> 
> **Desvantagens**: Some of the filter and search functions are a little opaque. They could be more user friendly

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### "Very easy to use" — 5.0/5

> **Sashae** | *15 de março de 2023* | Serviços financeiros | Recommendation rating: 10.0/10
> 
> **Vantagens**: Hands down the solution is very easy to use and has great support
> 
> **Desvantagens**: There is a great deal of capabilities in Glassbox - I would be happy to receive more training on all that is has
> 
> Overall I would have to say that we are having a very positive experience with them

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## Links

- [View on Capterra](https://www.capterra.pt/software/157868/glassbox)

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