--- description: Tudo sobre PhoneWagon: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PhoneWagon - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Controle de Chamadas](/directory/30901/call-tracking/software) > [PhoneWagon](/software/157630/phonewagon) # PhoneWagon Canonical: https://www.capterra.pt/software/157630/phonewagon Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/157630/phonewagon?page=2) > Software de rastreamento de chamadas simples que conecta chamadas telefônicas e conversas à jornada digital para gerar receita. > > Verdict: Rated **4.7/5** by 42 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa PhoneWagon? Atende pequenas empresas e as agências que as atendem. Além das agências de marketing, trabalha com uma variedade de setores, como contabilidade, jurídico, serviços domésticos, assistência médica e bem-estar. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 42 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: PhoneWagon - **Location**: New York, EUA - **Founded**: 2016 ## Commercial Context - **Preço inicial**: 45,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Ações ativadas por eventos - CRM - Gravação - IVR - Identificador de chamadas - Monitoração de chamadas - Rastreamento de conversão - Rastreamento de palavras chave - Relatório de chamadas - Roteamento de chamadas - Transferência de arquivos ## Integrations (3 total) - Google Ads - Google Analytics 360 - HubSpot CRM ## Opções de suporte - Email/Help Desk - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Controle de Chamadas](https://www.capterra.pt/directory/30901/call-tracking/software) ## Categorias relacionadas - [Software de Controle de Chamadas](https://www.capterra.pt/directory/30901/call-tracking/software) - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) ## Alternativas 1. [CTM](https://www.capterra.pt/software/152004/call-tracking-software) — 4.6/5 (155 reviews) 2. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews) 4. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews) ## Avaliações ### "True Visibility + Clear Value to My Clients" — 5.0/5 > **Matt** | *8 de outubro de 2018* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise. > > **Desvantagens**: They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though. > > My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far\! ----- ### "Unparallelled Support and Ease of Use" — 5.0/5 > **David** | *12 de setembro de 2019* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company. > > **Desvantagens**: I haven't really had any major issues and it works as I need it to with my Google Ads agency. ----- ### "Horrendous customer service but an fair decent and mature product for its price-point" — 2.0/5 > **Jeorey** | *8 de maio de 2021* | Serviços financeiros | Recommendation rating: 0.0/10 > > **Vantagens**: Very decent and mature product Quite simple to use Low Price reflecting quality of service. > > **Desvantagens**: Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: \[SENSITIVE CONTENT HIDDEN\] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup. > > The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor. ----- ### "This group is incredible. I'm very impressed with their customer service and software capabilities." — 5.0/5 > **Carson** | *4 de maio de 2018* > > **Vantagens**: The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible\! > > **Desvantagens**: I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience. ----- ### "Simple call tracking that covers all the bases" — 5.0/5 > **Matt** | *28 de janeiro de 2019* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon. > > **Desvantagens**: Can't think of anything, honestly. It's been a solid tool. > > Great customer service and the tool is simple to use. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/157630/phonewagon?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/157630/phonewagon) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data