--- description: Tudo sobre Dialfire: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialfire - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Dialfire](/software/156848/dialfire) # Dialfire Canonical: https://www.capterra.pt/software/156848/dialfire Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/156848/dialfire?page=2) > Software Call center de saída fácil de usar e repleto de recursos da nuvem com muitos recursos avançados, mas sem configuração ou taxa mensal de agente. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Dialfire? Indivíduos ou empresas com qualquer número de agentes, que estejam procurando por um software de central de atendimento de saída eficiente e sólido que aumente com as necessidades e seja altamente personalizável. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 26 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: cloud IT Services - **Location**: Dresden, Alemanha - **Founded**: 2010 ## Commercial Context - **Modelo de preços**: (Free version available) (Teste Grátis) - **Detalhes de preços**: Pague por minuto sem mensalidade ou pacotes a partir de 15EUR/mês - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, francês, inglês, português - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Argentina, Argélia, Austrália, Bielorrússia, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chile, Chipre, Chéquia, Cidade do Vaticano, Colômbia, Costa Rica and 66 more ## Recursos - CRM - Call center de ligações de entrada - Call center de ligações saída - Chatbot - Comunicação multicanal - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão do pipeline - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Importação/exportação de dados - Integração de telefonia por computador - Interface do agente - Lead Nurturing - Mensagens por voz - Monitoração de chamadas - Painel - Qualificação de leads - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transcrição de chamadas - Transferência de chamadas - VoIP ## Integrations (10 total) - Dynamics 365 Sales - Firmao CRM - Freshsales - HubSpot CRM - MS Dynamics - Pipedrive - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Software de Geração de Leads](https://www.capterra.pt/directory/30963/lead-generation/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (680 reviews) 5. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) ## Avaliações ### "Powerful and support is very helpful to setup." — 5.0/5 > **Jacob** | *7 de janeiro de 2019* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: Features, ease, and support... it does everything we would need and more. > > **Desvantagens**: There is a learning curve... but it is a powerful software to learn. > > Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. ----- ### "Outstanding Efficiency with Dialfire" — 5.0/5 > **Zeynel** | *31 de dezembro de 2022* | Produção audivisual | Recommendation rating: 8.0/10 > > **Vantagens**: Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. > > **Desvantagens**: One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. > > Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. ----- ### "Sr Sales Operations Manager" — 4.0/5 > **Marc** | *12 de novembro de 2025* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. > > **Desvantagens**: Dialfire has so many hidden features that I really wish were documented\! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. > > Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. ----- ### "Remotodojo on Dialfire" — 4.0/5 > **Cliff Ian** | *18 de agosto de 2022* | Terceirização/Deslocalização | Recommendation rating: 9.0/10 > > **Vantagens**: There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. > > **Desvantagens**: There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. > > It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. ----- ### "A stable, growing and functional with a great support\!" — 4.0/5 > **Luca** | *1 de fevereiro de 2022* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: Dialfire can be used very flexibly and individually. It allows automation to connect your own processes. > > **Desvantagens**: The administrator should be given more options here. The documentation should be developed a little further and made more understandable. > > Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee \[SENSITIVE CONTENT\] . \[SENSITIVE CONTENT\] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/156848/dialfire?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/156848/dialfire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data