Conheça o Gladly
O Gladly é uma plataforma de atendimento ao cliente radicalmente pessoal. Ao contrário das plataformas de atendimento ao cliente legadas, que são centradas em casos, o Gladly é centrado nas pessoas e permite, de maneira diferenciada, uma conversa única e duradoura com o cliente. O Gladly capacita algumas das empresas de consumo mais inovadoras, como JetBlue, JOANN e TUMI, a fornecer experiências excepcionais ao cliente e tornar o atendimento ao cliente uma vantagem competitiva.
Quem usa o Gladly?
Parceria com PMEs e grandes empresas B2C no varejo, comércio eletrônico, viagens e hotelaria, bem como centrais de atendimento, para atender as necessidades dos clientes.
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Avaliações do Gladly
Gladly - You'll be glad you did!
Comentários: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Comentários: Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.
I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.
Nothing that I can think of, as the tool has been wonderful thus far in all respects.
Comentários: 6 out of 10
Gladly is pretty reliable and easy to use
The ringtone of calls is horrible. Should be customizable
Gladly - the most innovative software.
Comentários: Improving customer experience, easy navigation, and excellent in keeping customers conversation.
Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.
Gladly suddenly refreshes and you lose what you are typing in or want to save.
Gladly as the world's most love and trusted Platform
Comentários: Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.
What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.
Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.