--- description: Tudo sobre Zoho CRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.pt/software/155928/zoho-crm Page: 1 / 280\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) > O Zoho CRM oferece às organizações uma solução completa de gestão do ciclo de vida de relacionamento com clientes. > > Verdict: Rated **4.3/5** by 6964 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zoho CRM? O Zoho CRM é para empresas de todos os tamanhos, seja um pequeno negócio ou uma grande empresa. Venda melhor, com mais inteligência e rapidez com o Zoho CRM. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 6964 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 12,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, neerlandês, polaco, português do Brasil, português europeu, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arménia, Arábia Saudita, Austrália, Bangladeche, Barém, Bielorrússia, Brasil, Butão, Bélgica, Canadá, Catar, Chile, China, Chipre, Colômbia, Dinamarca, Egito, Emirados Árabes Unidos and 42 more ## Recursos - Acompanhamento da atividade do cliente - Análise de dados preditiva - Análise de dados visual - Arrastar e soltar - Automação de marketing - Automação dos processos comerciais - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - Biblioteca de conteúdo - CRM - Coleta de dados de multicanal - Comentários/notas - Configuração do fluxo de trabalho - Controles/permissões de acesso - Ferramentas de colaboração - For Financial Institutions - Geração de leads - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de documentos - Gestão da atividade de vendas - Gestão da comunicação - Gestão de calendários - Gestão de campanhas - Gestão de compromissos - Gestão de doadores - Gestão de experiência do cliente - Gestão de incentivos - Gestão de pesquisas/enquetes - Gestão de recompensas - Gestão de tarefas - Goal Setting/Tracking - Histórico do cliente - Incorporação - Inteligência artificial e aprendizado de máquina - Marketing por e-mail - Para o setor de seguro - Pesquisa e filtro - Programa de fidelidade - Promoção social - Páginas de início/formulários web - Questionários e feedback - Rastreamento de clientes - Rastreamento de engajamento - Rastreamento de interações - Relatórios de vendas - Relatórios e análise de dados - Roteamento automático - Sales Planning ... and 70 more features ## Integrations (69 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 54 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Categorias relacionadas - [Software de Assistente de Vendas com IA](https://www.capterra.pt/directory/34135/ai-sales-assistant/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software de CRM Financeiro](https://www.capterra.pt/directory/30562/financial-crm/software) - [Software CRM para Construção](https://www.capterra.pt/directory/30657/construction-crm/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 2. [Pipedrive](https://www.capterra.pt/software/132666/pipedrive) — 4.5/5 (3042 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 5. [Dynamics 365](https://www.capterra.pt/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Avaliações ### "Looking for endless possibilities to elevate your business? Let me hook you up with Zoho CRM" — 5.0/5 > **Pereira** | *2 de setembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: It is the dream of every business to have a tool or rather software that streamlines and optimizes daily operations. Zoho CRM is our go to tool. At an unbeatable price and with no hidden charges we get to enjoy its intuitive UI and sturdy features. During implementation and deployment of Zoho CRM I realized that the migration of our customer,sales and business data from our then solution to Zoho CRM happened soo effortless and with just a few clicks we were done. Even while an of our teams is working remotely, Zoho CRM ensures that there are no challenges of accessing customer information. It ensures boundless access to customer data at any time from their mobile devices and that way it keeps them on the go to continue with business proceeds and close those deals. Zoho CRM brings the two main business processes into a single place ie customers and sales management which has enabled us to optimize these operations meaningfully. Zoho CRM is adorned with reliable and highly advanced security features which protect our data from unauthorized access. Encryptions and audit logs have been very invaluable and convenient > > **Desvantagens**: Zoho CRM delivers impeccable customization possibilities, ease of use, excellent battalion of customer support and a reliable and functional feature range. > > We are grateful to have shifted from mundane spreadsheets into Zoho CRM. It has propelled our sales operations and enabled us to interact and connect with our customers without any hitches ----- ### "Why struggle with clients relationships and you can use Zoho CRM." — 5.0/5 > **Joao** | *6 de setembro de 2024* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships. > > **Desvantagens**: No cons experienced from Zoho CRM. Our usage experience has been very smooth. > > Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise of ensuring we have the best experience managing our clients. Zoho CRM has helped us build up resilient and long lasting relationships with our clients by properly managing all their data and interactions. ----- ### "All-in-One Suite" — 4.0/5 > **Jason** | *6 de setembro de 2024* | Mercado de capitais | Recommendation rating: 8.0/10 > > **Vantagens**: Integrates with other Zoho apps, providing a comprehensive suite for sales, marketing, and customer support. > > **Desvantagens**: Offers limited features and lack some advanced features compared to other CRM solutions. > > It was an amazing experience Zoho CRM offers all in one solution and not very expensive. It integrates easily with previous system. ----- ### "A robust CRM tool that has increased our sales success rate." — 5.0/5 > **Ziva** | *13 de maio de 2024* | Varejistas | Recommendation rating: 9.0/10 > > **Vantagens**: Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales. It was much easier to customize to match our needs. Has super amazing sales analytical tools which provides us with the insights we need to understand our sales performance and do sales predictions. > > **Desvantagens**: There has been no time that Zoho CRM has failed to offer us the best services. Nothing not to love about it. > > Zoho CRM has really supercharged our sales operations making them more successful. It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals. ----- ### "Great CRM, it provides all-in-one solutions" — 5.0/5 > **Himaanshu** | *28 de dezembro de 2024* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: I really the sales and marketing automation it enhances the efficiency. > > **Desvantagens**: The customer support services need to be little improved and sometimes I notice slight lags. > > Overall, my experience is excellent just needs little improved else it solves most of my business tasks. ----- Page: 1 / 280\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data