Who Uses This Software?

Zoho CRM is for everyone, be it a small business or an enterprise. Sell smarter, better and faster with Zoho CRM.

Average Ratings

2,283 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price $12/month
  • Pricing Details https://www.zoho.com/crm/zohocrm-pricing.html
  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Zoho CRM
  • https://www.zoho.com/crm/
  • Founded 1996

About Zoho CRM

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Zoho CRM Features

  • Client Tracking
  • Contract Management
  • Forecasting
  • Project Management
  • Quote Management
  • Sales Management
  • Scheduling
  • Time Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Account Alerts
  • Asset Management
  • Expense Tracking
  • Household Tracking
  • Influence Tracking
  • Lead Management
  • Marketing Management
  • Relationship Tracking
  • Team Assignments
  • Territory Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Survey Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Campaign Management
  • Client/Property Matching
  • Contact Management
  • Email Marketing
  • Interaction Tracking
  • Lead Management
  • Property Alerts
  • Referral Tracking
  • Segmentation
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Competitor Analysis
  • Correlation Analysis
  • Dashboard
  • Dynamic Modeling
  • Exception Reporting
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Sales Trend Analysis
  • Statistical Analysis
  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Document Storage
  • Forecasting
  • Lead Scoring
  • Live Chat
  • Marketing Automation Integration
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Zoho CRM Most Helpful Reviews

Zоhо CRM thе bеst wаy tо kеер trасk,rеtаіn аnd sаtіsfy yоur сlіеnts.

Translate with Google Reviewed on 1/9/2019
Kevin C.
Senior Product Manager
Computer Software, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
Source: GetApp
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It іs gооd sоftwаrе tо соntrоl аnd mаnаgе thе еntіrе busіnеss rеlаtіоnshір оf thе соmраny. Thеіr tооls аrе vеry vеrsаtіlе аnd аllоw tо оbtаіn а systеm fоr mаrkеtіng, sаlеs аnd сustоmеr sеrvісе quіtе sоlіd. My еxреrіеnсе hаs bееn gооd, еsресіаlly bесаusе іt рrоvіdеs аn uр-tо-dаtе dаtаbаsе аnd tооls fоr соmmеrсіаl аnd сustоmеr-sресіfіс mоnіtоrіng. Its іntеrfасе іs quіtе іntuіtіvе аnd thеrеfоrе іt іs vеry еаsy tо usе. It's еxсеllеnt!
1. Thе fіrst thіng I аdmіrеd аbоut Zоhо CRM іs, іts еаsе оf usе. I knоw mаny Sааs CRMs аrе еаsy tо usе. But thіs оnе расkаgеd wіth multірlе орtіоns аnd fеаturеs thаn sоmе Sааs CRMs yеt I nеvеr fіnd іt hаrd tо usе аll thе fеаturеs.
2. Rероrts: I аlwаys lоvе tо gеnеrаtе rероrts fоr my Vеndоrs аnd my bоss. Rероrtіng fеаturеs соmеs wіth numеrоus сustоmіzаblе fіltеrs . Dаshbоаrd wіth rероrtіng іs ісіng оn thе саkе.
3. Vеry sеldоm I fасеd sеrvеr іssuеs аs іt's а сlоud bаsеd sеrvісе.
4. Sаlеs ріреlіnе bесаmе еаsy nоw аs wе саn саtеgоrіzе аll thе lеаds wіth rеgаrds оf рrоduсt, Vеndоr аnd Etс.
5. Innоvаtіоn: I lіkе thаt thеy аlwаys соmе wіth іnnоvаtіvе іdеаs іntеgrаtеd wіth suсh lеss соmрlеxіty.
6. Vаluе fоr thе mоnеy: I bеlіеvе thаt Zоhо brіngs mоst fеаturеs whісh саn bе sееn іn Sаlеsfоrсе, SugаrCRM аnd еtс, but іn а rеаsоnаblе рrісе. Cоmрlеtеly sаtіsfіеd wіth thаt.

Cons: 1. Custоmеr Suрроrt: Wеll thеy hаvе 24/7 сustоmеr suрроrt. But thе knоwlеdgе оf аny Tесh Suрроrt реrsоn іs nоt suffісіеnt tо rеsоlvе аny bіg іssuеs. Yеt thеy аrе quісk аnd kіnd.
2. 2016 uрdаtе: Wеll іt соmеs wіth mаny gооdіеs lіkе Sаlеs-Imрulsе аnd lоt but hаvе mаny bugs аs wеll. Sоmеtіmеs і соuld nоt аdd а nоtе оn а lеаd оr соntасt. I sроkе tо thеm rеgаrdіng thіs аnd hоре thаt thеy wіll rеsоlvе іt sооn.
3. Lасk оf Custоmіzаtіоn: Sоmеtіmеs I fееl lіkе іt wоuld bе bеttеr іf thеy lеt mе аdd my оwn сustоmіzаtіоn оn dаtа fіеlds аnd Fіltеrs. Thе sсоре оf сustоmіzаtіоn іs соmраrаtіvеly lеss.

ZOHO CRM The right fit for a medium company.

Translate with Google Reviewed on 2/21/2017
Luis H.
Partner
Management Consulting, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am a sales consultant and was asked to recommend the best CRM for a group of 3 companies, with around 50 persons each. After an evaluation of 15 initial products, Zoho CRM resulted the most adequate for this companies. The product itself is very easy to use, friendly user and extremely easy to adapt. In terms of price/performance, in my opinion is one of the best against other brands when you have a limited budget.
It is basically design for pipeline management, activities tracking as well as customer´s, also, it has a great mobile client, that said by one of my customers employee, it is even easier to use it than work on the PC.
I have been able to use other CRM´s like Sales Force, SAP, Siebel as a user in big corporations, and those are great products, but I think that for small and medium size companies, this product is simpler, less expensive and easy to use.

Pros: - Easy to customize: The product is extremely easy to customize, at the point that unless you are going to do something very specialized, you might need external support, otherwise, the ramp up curve is easy and fast. There are different versions to subscribe, the higher the version, the more you can customize. They also let you try the product for a 30 day period and you are able to switch between different versions to compare them. The bottom line is that you will not need to spend extra money.
- Language: My customers needed the product in spanish, Zoho allows you to switch between one language and another seamlessly.
- Price: There are different versions, that are very affordable, one of the difference against the leaders is that the price up to 5 users might be the reasonable, but above 5 the prices goes really high. In the case of Zoho below 5 is free with its limitations, and then you have a reasonable step up depending on the versions.
- Mobile Client: Simply amazing, once you have the product running, literally, every task or query you can do in your desk, you can also do it in your smartphone. The interface is clean, nice, intuitive and easy to use.
- Tracking and follow up: One the strongest features I found is the tools to remind you of the follow up of tasks, meeting, calls, etc. You can get advise by email, phone, etc.
- Sales methodology and Pipeline review: If your company has a black & white sales methodology, it is very easy to set it up in the CRM, also the way to view the pipeline is very intuitive and visual. It makes very easy to do pipe review and lets you drill into any module with just a click.
- Views: You can have the report & the view you need, the product comes with a lost of sample reports but also lets you do your own (The higher the version, the more you can customize)
- Workflow for triggering events: This is a great feature where you visually can determine which tasks are needed to execute after one event happens. Amazing feature.

Cons: There are many "add ons" that can be very useful once you have your CRM, by example ZOHO Projects, . My only advise is that from the beginning you have a clear understanding of what your company will be needing as this modules are priced separate from the monthly fee. Depending on the modules, you might end spending more dollars per user on them than on the crm fee.

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