--- description: Tudo sobre Zoho CRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.pt/software/155928/zoho-crm Page: 1 / 281\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) > O Zoho CRM oferece às organizações uma solução completa de gestão do ciclo de vida de relacionamento com clientes. > > Verdict: Rated **4.3/5** by 7003 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zoho CRM? O Zoho CRM é para empresas de todos os tamanhos, seja um pequeno negócio ou uma grande empresa. Venda melhor, com mais inteligência e rapidez com o Zoho CRM. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 7003 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 12,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arménia, Arábia Saudita, Austrália, Bangladeche, Barém, Bielorrússia, Brasil, Butão, Bélgica, Canadá, Catar, Chile, China, Chipre, Colômbia, Dinamarca, Egito, Emirados Árabes Unidos and 42 more ## Recursos - Acompanhamento de atividades - Arrastar e soltar - Automação de marketing - Automação dos processos comerciais - Bate-papo/Mensagens instantâneas - Biblioteca de conteúdo - Coleta de dados de multicanal - Comentários/notas - Configuração do fluxo de trabalho - Distribuição de leads - For Financial Institutions - Geração de leads - Geração de propostas - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão da comunicação - Gestão de campanhas - Gestão de canais - Gestão de compromissos - Gestão de conteúdo - Gestão de doadores - Gestão de experiência do cliente - Gestão de incentivos - Gestão de recompensas - Gestão de tarefas - Gestão do desempenho - Goal Setting/Tracking - Histórico do cliente - Incorporação - Indicadores de desempenho - Inteligência artificial e aprendizado de máquina - Marketing por e-mail - Múltiplas moedas - Orçamentos/estimativas - Para o setor de seguro - Para organizações e equipes de vendas - Pesquisa e filtro - Programa de fidelidade - Promoção social - Questionários e feedback - Quota Planning - Rastreamento de clientes - Rastreamento de interações - Registro de dados - Relatórios e análise de dados - Roteamento automático - Sales Planning - Segmentação de clientes ... and 77 more features ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Categorias relacionadas - [Software de Assistente de Vendas com IA](https://www.capterra.pt/directory/34135/ai-sales-assistant/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software de CRM Financeiro](https://www.capterra.pt/directory/30562/financial-crm/software) - [Software CRM para Construção](https://www.capterra.pt/directory/30657/construction-crm/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 4. [Kylas Sales CRM](https://www.capterra.pt/software/210630/kylas) — 4.8/5 (625 reviews) 5. [Dynamics 365](https://www.capterra.pt/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Avaliações ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 de julho de 2025* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Desvantagens**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 de maio de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Desvantagens**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Zoho CRM Simplifies workflows and customer engagement" — 5.0/5 > **Gabriella** | *8 de setembro de 2026* | Telecomunicações | Recommendation rating: 9.0/10 > > **Vantagens**: I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement. > > **Desvantagens**: I honestly got nothing to dislike towards Zoho CRM everything was perfect while working with it so no dislike\! ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 de fevereiro de 2026* | Formação profissional e coaching | Recommendation rating: 0.0/10 > > **Desvantagens**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "A powerful CRM futures with unbeatable value for money" — 4.0/5 > **Cristin** | *29 de junho de 2026* | Automotivo | Recommendation rating: 8.0/10 > > **Vantagens**: The best part about Zoho CRM is it's incredible value for money and customization options. It offers powerful pipeline management and automated workflow at a fraction of the cost of its major competitors. The platform makes tracking sales leads simple and highly effective > > **Desvantagens**: What I like least about the initial learning curve can be steep because the interface has so many deep minis. Additionally, The standard customer support can sometimes be slow to resolve complex technical setup issues > > My overall experience has been highly positive. It's a robust, budget-friendly CRM that perfectly streamlines lead tracking and sales automation. Despite a slight learning curve in slower support response, it remains an excellent tool for growing businesses ----- Page: 1 / 281\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data