--- description: Tudo sobre Zoho CRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.pt/software/155928/zoho-crm Page: 1 / 281\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) > O Zoho CRM oferece às organizações uma solução completa de gestão do ciclo de vida de relacionamento com clientes. > > Verdict: Rated **4.3/5** by 6994 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zoho CRM? O Zoho CRM é para empresas de todos os tamanhos, seja um pequeno negócio ou uma grande empresa. Venda melhor, com mais inteligência e rapidez com o Zoho CRM. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 6994 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 12,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, neerlandês, polaco, português do Brasil, português europeu, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arménia, Arábia Saudita, Austrália, Bangladeche, Barém, Bielorrússia, Brasil, Butão, Bélgica, Canadá, Catar, Chile, China, Chipre, Colômbia, Dinamarca, Egito, Emirados Árabes Unidos and 42 more ## Recursos - Análise de dados visual - Arrastar e soltar - Automação de marketing - Automação dos processos comerciais - Banco de dados do cliente - Bate-papo/Mensagens instantâneas - Biblioteca de conteúdo - CRM - Coleta de dados de multicanal - Comentários/notas - Configuração do fluxo de trabalho - Controles/permissões de acesso - Distribuição de leads - Ferramentas de colaboração - For Financial Institutions - Geração de leads - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de documentos - Gestão da atividade de vendas - Gestão da comunicação - Gestão de calendários - Gestão de campanhas - Gestão de compromissos - Gestão de conteúdo - Gestão de doadores - Gestão de experiência do cliente - Gestão de incentivos - Gestão de pesquisas/enquetes - Gestão de recompensas - Gestão de tarefas - Gestão do desempenho - Goal Setting/Tracking - Histórico do cliente - Incorporação - Inteligência artificial e aprendizado de máquina - Marketing por e-mail - Para o setor de seguro - Para organizações e equipes de vendas - Pesquisa e filtro - Programa de fidelidade - Questionários e feedback - Rastreamento de clientes - Rastreamento de engajamento - Rastreamento de interações - Registro de dados - Relatórios de vendas - Relatórios e análise de dados - Roteamento automático - Sales Planning ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Categorias relacionadas - [Software de Assistente de Vendas com IA](https://www.capterra.pt/directory/34135/ai-sales-assistant/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software de CRM Financeiro](https://www.capterra.pt/directory/30562/financial-crm/software) - [Software CRM para Construção](https://www.capterra.pt/directory/30657/construction-crm/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (743 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18807 reviews) 3. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4484 reviews) 4. [Dynamics 365](https://www.capterra.pt/software/157279/dynamics-365) — 4.4/5 (5849 reviews) 5. [Kylas Sales CRM](https://www.capterra.pt/software/210630/kylas) — 4.8/5 (622 reviews) ## Avaliações ### "Why struggle with clients relationships and you can use Zoho CRM." — 5.0/5 > **Joao** | *6 de setembro de 2024* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships. > > **Desvantagens**: No cons experienced from Zoho CRM. Our usage experience has been very smooth. > > Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise of ensuring we have the best experience managing our clients. Zoho CRM has helped us build up resilient and long lasting relationships with our clients by properly managing all their data and interactions. ----- ### "All-in-One Suite" — 4.0/5 > **Jason** | *6 de setembro de 2024* | Mercado de capitais | Recommendation rating: 8.0/10 > > **Vantagens**: Integrates with other Zoho apps, providing a comprehensive suite for sales, marketing, and customer support. > > **Desvantagens**: Offers limited features and lack some advanced features compared to other CRM solutions. > > It was an amazing experience Zoho CRM offers all in one solution and not very expensive. It integrates easily with previous system. ----- ### "Zoho could be for you" — 5.0/5 > **Kendall** | *23 de julho de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 8.0/10 > > **Vantagens**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Desvantagens**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Avaliador Verificado** | *16 de janeiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Desvantagens**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Robust and Highly Customizable CRM for Growing Teams" — 4.0/5 > **Krishna** | *21 de agosto de 2026* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: Extensive Customization: The ability to tailor modules, custom fields, and layout rules to fit specific business processes is fantastic. Feature-Rich Automation: Workflow rules, blueprinting, and automated email sequences save considerable manual effort. Strong Ecosystem Integration: Seamlessly syncs across the broader Zoho suite (Zoho Desk, Books, Campaigns) and third-party apps like Google Workspace. > > **Desvantagens**: Steep Learning Curve: Initial setup and advanced workflow configuration can feel overwhelming for non-technical users. Customer Support Delays: Tier 1 support response times can occasionally be slow or require multiple follow-ups for complex technical issues. UI Clutter: The interface can feel slightly cluttered or laggy when handling massive amounts of custom data fields. > > Zoho CRM is a power-packed solution that balances affordability with enterprise-grade functionality. While setting up complex automations requires patience and trial-and-error, it serves as an excellent central hub for sales tracking, email communication, and pipeline management. ----- Page: 1 / 281\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data