--- description: Tudo sobre Zoho CRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.pt/software/155928/zoho-crm Page: 1 / 281\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) > O Zoho CRM oferece às organizações uma solução completa de gestão do ciclo de vida de relacionamento com clientes. > > Verdict: Rated **4.3/5** by 6983 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zoho CRM? O Zoho CRM é para empresas de todos os tamanhos, seja um pequeno negócio ou uma grande empresa. Venda melhor, com mais inteligência e rapidez com o Zoho CRM. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 6983 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 12,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, neerlandês, polaco, português do Brasil, português europeu, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arménia, Arábia Saudita, Austrália, Bangladeche, Barém, Bielorrússia, Brasil, Butão, Bélgica, Canadá, Catar, Chile, China, Chipre, Colômbia, Dinamarca, Egito, Emirados Árabes Unidos and 42 more ## Recursos - Agendamento de compromissos - Alertas/notificações - Análise de dados de campanhas - Arrastar e soltar - Automação dos processos comerciais - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - Captura de leads - Coleta de dados de multicanal - Configuração do fluxo de trabalho - Controles/permissões de acesso - Correspondência de cliente e imóveis - Ferramentas de colaboração - For Financial Institutions - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de documentos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão de calendários - Gestão de campanhas - Gestão de canais - Gestão de clientes - Gestão de compromissos - Gestão de conteúdo - Gestão de doadores - Gestão de incentivos - Gestão de leads - Gestão de recompensas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do pipeline - Gestão do pipeline de vendas - Histórico do cliente - Importação/exportação de dados - Incorporação - Integração de redes sociais - Inteligência artificial e aprendizado de máquina - Painel de atividades - Para o setor de seguro - Para organizações e equipes de vendas - Pesquisa e filtro - Portal de autoatendimento - Programa de fidelidade - Rastreamento de clientes - Rastreamento de engajamento - Rastreamento de interações - Relatórios e análise de dados - Roteamento automático - Sistema de calendário ou lembretes ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Categorias relacionadas - [Software de Assistente de Vendas com IA](https://www.capterra.pt/directory/34135/ai-sales-assistant/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software de CRM Financeiro](https://www.capterra.pt/directory/30562/financial-crm/software) - [Software CRM para Construção](https://www.capterra.pt/directory/30657/construction-crm/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18791 reviews) 3. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 4. [Dynamics 365](https://www.capterra.pt/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 5. [Pipedrive](https://www.capterra.pt/software/132666/pipedrive) — 4.5/5 (3057 reviews) ## Avaliações ### "Looking for endless possibilities to elevate your business? Let me hook you up with Zoho CRM" — 5.0/5 > **Pereira** | *2 de setembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: It is the dream of every business to have a tool or rather software that streamlines and optimizes daily operations. Zoho CRM is our go to tool. At an unbeatable price and with no hidden charges we get to enjoy its intuitive UI and sturdy features. During implementation and deployment of Zoho CRM I realized that the migration of our customer,sales and business data from our then solution to Zoho CRM happened soo effortless and with just a few clicks we were done. Even while an of our teams is working remotely, Zoho CRM ensures that there are no challenges of accessing customer information. It ensures boundless access to customer data at any time from their mobile devices and that way it keeps them on the go to continue with business proceeds and close those deals. Zoho CRM brings the two main business processes into a single place ie customers and sales management which has enabled us to optimize these operations meaningfully. Zoho CRM is adorned with reliable and highly advanced security features which protect our data from unauthorized access. Encryptions and audit logs have been very invaluable and convenient > > **Desvantagens**: Zoho CRM delivers impeccable customization possibilities, ease of use, excellent battalion of customer support and a reliable and functional feature range. > > We are grateful to have shifted from mundane spreadsheets into Zoho CRM. It has propelled our sales operations and enabled us to interact and connect with our customers without any hitches ----- ### "Why struggle with clients relationships and you can use Zoho CRM." — 5.0/5 > **Joao** | *6 de setembro de 2024* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships. > > **Desvantagens**: No cons experienced from Zoho CRM. Our usage experience has been very smooth. > > Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise of ensuring we have the best experience managing our clients. Zoho CRM has helped us build up resilient and long lasting relationships with our clients by properly managing all their data and interactions. ----- ### "All-in-One Suite" — 4.0/5 > **Jason** | *6 de setembro de 2024* | Mercado de capitais | Recommendation rating: 8.0/10 > > **Vantagens**: Integrates with other Zoho apps, providing a comprehensive suite for sales, marketing, and customer support. > > **Desvantagens**: Offers limited features and lack some advanced features compared to other CRM solutions. > > It was an amazing experience Zoho CRM offers all in one solution and not very expensive. It integrates easily with previous system. ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 de julho de 2025* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Desvantagens**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Avaliador Verificado** | *16 de janeiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Desvantagens**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- Page: 1 / 281\ Seguinte: [Next page](https://www.capterra.pt/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data