--- description: Tudo sobre Freshsales: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/2/customer-relationship-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.pt/software/155563/freshsales Page: 1 / 26\ Seguinte: [Next page](https://www.capterra.pt/software/155563/freshsales?page=2) > O Freshsales CRM é repleto de recursos e oferece uma interface do usuário altamente intuitiva, para que você não precise lidar com várias ferramentas para administrar os negócios. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Freshsales? Com o Freshsales CRM, as empresas podem atrair, engajar, fechar e fomentar os leads. Você não precisa mais de um CRM e outras cinco ferramentas para administrar os negócios. O Freshsales CRM faz tudo sozinho. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 623 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 11,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, catalão, checo, chinês, coreano, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, hebraico, húngaro, indonésio, inglês, italiano, japonês, letão, neerlandês, norueguês, polaco, português, romeno, russo, sueco, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Bélgica, Canadá, Chile, Colômbia, Costa Rica, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Indonésia, Irlanda, Israel and 22 more ## Recursos - A/B Testing - Agendamento - Análise estatística - Arrastar e soltar - Assinatura eletrônica - Automação de marketing - Ações ativadas por eventos - Banco de dados do cliente - CRM - Campanhas gota a gota - Comunicação multicanal - Contatos compartilhados - Controle de horas - Editor visual - Ferramentas de colaboração - For Financial Institutions - Gerenciamento de contatos - Gerenciamento de documentos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão da comunicação - Gestão de campanhas - Gestão de clientes - Gestão de conflitos - Gestão de doadores - Gestão de equipes - Gestão de leads - Gestão de modelos - Gestão de processos judiciais - Gestão de tarefas - Gestão do fluxo de trabalho - Gestão do pipeline de vendas - Importação/exportação de dados - Indicadores de desempenho - Mapas térmicos - Marketing de multicanal - Marketing por e-mail - Modelos de e-mails - Notas de caso - Para o setor de seguro - Para organizações e equipes de vendas - Páginas de início/formulários web - Rastreamento de clientes - Rastreamento de cliques - Rastreamento de comportamento - Real-Time Notifications - Relatórios de vendas - Relatórios e análise de dados - Testes A/B - Testes multivariados ... and 36 more features ## Integrations (4 total) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) ## Categorias relacionadas - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software para Vendas Internas](https://www.capterra.pt/directory/30680/inside-sales/software) - [Software de Rastreamento de Email](https://www.capterra.pt/directory/31325/email-tracking/software) - [Software de Engajamento em Vendas](https://www.capterra.pt/directory/32195/sales-engagement-platform/software) - [Software de Assistente de Vendas com IA](https://www.capterra.pt/directory/34135/ai-sales-assistant/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 5. [Kylas Sales CRM](https://www.capterra.pt/software/210630/kylas) — 4.8/5 (625 reviews) ## Avaliações ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *10 de julho de 2023* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **Desvantagens**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 de junho de 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Vantagens**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Desvantagens**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6 de março de 2025* | Artigos de luxo e joias | Recommendation rating: 0.0/10 > > **Vantagens**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Desvantagens**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 de março de 2024* | Logística e cadeia de fornecimento | Recommendation rating: 9.0/10 > > **Vantagens**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Desvantagens**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8 de agosto de 2023* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Desvantagens**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Page: 1 / 26\ Seguinte: [Next page](https://www.capterra.pt/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data