--- description: Tudo sobre Freshsales: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Leads](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.pt/software/155563/freshsales Page: 1 / 26\ Seguinte: [Next page](https://www.capterra.pt/software/155563/freshsales?page=2) > O Freshsales CRM é repleto de recursos e oferece uma interface do usuário altamente intuitiva, para que você não precise lidar com várias ferramentas para administrar os negócios. > > Verdict: Rated **4.5/5** by 622 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Freshsales? Com o Freshsales CRM, as empresas podem atrair, engajar, fechar e fomentar os leads. Você não precisa mais de um CRM e outras cinco ferramentas para administrar os negócios. O Freshsales CRM faz tudo sozinho. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 622 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 11,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês tradicional, espanhol, francês, inglês, italiano, neerlandês, polaco, português, russo - **Available Countries**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Bélgica, Canadá, Chile, Colômbia, Costa Rica, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Indonésia, Irlanda, Israel and 22 more ## Recursos - A/B Testing - Acesso para Celular - Agendamento de compromissos - Alertas/notificações - Armazenamento de documentos - Arrastar e soltar - Assinatura eletrônica - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - CRM - Captura de leads - Comunicação multicanal - Controle de horas - Distribuição de leads - For Financial Institutions - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão de calendários - Gestão de campanhas - Gestão de clientes - Gestão de conflitos - Gestão de contratos e licenças - Gestão de doadores - Gestão de leads - Gestão de listas de chamadas - Gestão de processos judiciais - Gestão de tarefas - Gestão do fluxo de trabalho - Gestão do pipeline de vendas - Importação/exportação de dados - Integração de redes sociais - Lead Nurturing - Mapas térmicos - Marketing por e-mail - Modelos de e-mails - Notas de caso - Painel de atividades - Para o setor de seguro - Para organizações e equipes de vendas - Pesquisa e filtro - Qualificação de leads - Rastreamento de clientes - Rastreamento de cliques - Rastreamento de comportamento - Real-Time Notifications - Segmentação de leads - Sistema de calendário ou lembretes - Third-Party Integrations ... and 28 more features ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software de Gestão de Leads](https://www.capterra.pt/directory/30017/lead-management/software) ## Categorias relacionadas - [Software de Gestão de Leads](https://www.capterra.pt/directory/30017/lead-management/software) - [Software CRM para Construção](https://www.capterra.pt/directory/30657/construction-crm/software) - [Software CRM para ONGs](https://www.capterra.pt/directory/31515/nonprofit-crm/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Sistemas de Automação de Vendas](https://www.capterra.pt/directory/12/sales-force-automation/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18791 reviews) 4. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 5. [EngageBay CRM](https://www.capterra.pt/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Avaliações ### "O melhor atendimento." — 5.0/5 > **Andressa** | *8 de agosto de 2024* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: Eu gostei do excelente atendimento que eu tive quando entrei em contato com a empresa, os atendentes muito educados tiraram todas as minhas duvidas e me deram todo o suporte que eu precisava > > **Desvantagens**: A parte de ficar emperando ppr muito tempo, o bom é que quando somos atendidos entendemos o porque deles demorarem em cada atendimento, e porquê eles passam para os clientes o máximo de explicação possível. > > Eu gostei muito e eu recomendo a todos, eles são muito atenciosos e educados ----- ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10 de outubro de 2022* | Pesquisa | Recommendation rating: 9.0/10 > > **Vantagens**: Phone system \& O365 Email Integration \& reporting features. > > **Desvantagens**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 de junho de 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Vantagens**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Desvantagens**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 de agosto de 2023* | Maquinário | Recommendation rating: 6.0/10 > > **Vantagens**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Desvantagens**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 de março de 2024* | Logística e cadeia de fornecimento | Recommendation rating: 9.0/10 > > **Vantagens**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Desvantagens**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- Page: 1 / 26\ Seguinte: [Next page](https://www.capterra.pt/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data