---
description: Tudo sobre RingCX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: RingCX - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Comunicações Unificadas](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center)

# RingCX

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> O RingCentral Contact Center oferece recursos omnicanal que permitem aos clientes decidir como desejam se envolver com a empresa.
> 
> Verdict: Rated **4.2/5** by 263 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa RingCX?

O RingCentral com tecnologia InContact é uma solução flexível de central de atendimento baseada na nuvem, ideal para empresas de todos os portes.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.2/5** | 263 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.2/5 | Based on overall reviews |
| Relação qualidade/preço | 4.1/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: RingCentral
- **Location**: Belmont, EUA
- **Founded**: 1999

## Commercial Context

- **Preço inicial**: 65,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, português
- **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Irlanda, Japão, Jersey, Países Baixos, Reino Unido

## Recursos

- Acesso para Celular
- Bate-papo com o consumidor em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Captura de tela
- Chatbot
- Colaboração entre vários usuários
- Coleta de dados de multicanal
- Comunicação multicanal
- Conferências
- Discador automático
- Discador preditivo
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gerenciamento de contatos
- Gerenciamento de listas
- Gestão da qualidade
- Gestão de campanhas
- Gestão de filas
- Gestão de funcionários
- Gestão de pesquisas/enquetes
- Gestão do fluxo de trabalho
- Gravação
- Gravação de chamadas
- Gravação de tela
- Gravação de áudio
- IVR
- Identificador de chamadas
- Indicadores de desempenho
- Interface do agente
- Mensagens por voz
- Monitoração de chamadas
- Painel
- Para call centers
- Planejamento de pessoal
- Previsão de trabalho
- Questionários e feedback
- Rastreamento de chamadas
- Rastreamento de conversão
- Rastreamento de palavras chave
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios personalizáveis
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Transcrição de chamadas
- Transferência de arquivos
- VoIP

... and 22 more features

## Integrations (93 total)

- Aha\!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- CalendarHero
- Chatlayer
- Chili Piper
- ChorusCX

... and 78 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software)

## Categorias relacionadas

- [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)
- [Software de Softphone](https://www.capterra.pt/directory/31029/softphone/software)
- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)

## Alternativas

1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (335 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews)
5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (693 reviews)

## Avaliações

### "Ring is an easy to use VIOP" — 5.0/5

> **Ian** | *15 de abril de 2026* | Bens de consumo | Recommendation rating: 8.0/10
> 
> **Vantagens**: Ring is very easy to use.  Ring is also now intergrated on all my devices.  I can receive phone calls from my PC in my office or on my cell when out of the office.
> 
> **Desvantagens**: Called ID from internaly transferred calls.  It is almost impossible to tell who is callling you from a transferred call.
> 
> Ring is very easy to use.  Our IT department sent out an email to install it, and i had it up and running in no time.

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### "RIngcentral CX is a great product for small call centers" — 5.0/5

> **Holly** | *1 de fevereiro de 2026* | Serviços ao consumidor | Recommendation rating: 10.0/10
> 
> **Vantagens**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process.
> 
> **Desvantagens**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.
> 
> It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control

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### "negotiator" — 3.0/5

> **brittany** | *2 de junho de 2025* | Serviços jurídicos | Recommendation rating: 6.0/10
> 
> **Vantagens**: That we can use this on a app on a phone or via the computer. This helps with everyday communication.
> 
> **Desvantagens**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying.

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### "Ring central for all calls" — 5.0/5

> **Sera** | *12 de fevereiro de 2026* | Imobiliárias | Recommendation rating: 9.0/10
> 
> **Vantagens**: All ring central items are great and used for comunication. In general it has customized options for your calls and communication.
> 
> **Desvantagens**: The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades
> 
> Overall great experience\! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure.

-----

### "Yes to RingCX" — 4.0/5

> **Avaliador Verificado** | *5 de janeiro de 2026* | Transporte rodoviário e ferroviário | Recommendation rating: 8.0/10
> 
> **Vantagens**: Clarity and ease of use. The app and the site are very easy to navigate.  I have never had to contact RingCX support
> 
> **Desvantagens**: Sporadic interuptions of service. For example, being logged out automatically.  Very inconvenient if I am in th middle of a task
> 
> I will continue to use RingCX due to its functionality and ease of use.  I have become very familiar with RingCX so it would be difficult for me to change platforms

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## Links

- [View on Capterra](https://www.capterra.pt/software/154951/ringcentral-contact-center)

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