---
description: Tudo sobre RingCX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: RingCX - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Comunicações Unificadas](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center)

# RingCX

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> O RingCentral Contact Center oferece recursos omnicanal que permitem aos clientes decidir como desejam se envolver com a empresa.
> 
> Verdict: Rated **4.2/5** by 258 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa RingCX?

O RingCentral com tecnologia InContact é uma solução flexível de central de atendimento baseada na nuvem, ideal para empresas de todos os portes.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.2/5** | 258 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.2/5 | Based on overall reviews |
| Relação qualidade/preço | 4.1/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: RingCentral
- **Location**: Belmont, EUA
- **Founded**: 1999

## Commercial Context

- **Preço inicial**: 65,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, português
- **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Irlanda, Japão, Jersey, Países Baixos, Reino Unido

## Recursos

- Acesso para Celular
- Ações ativadas por eventos
- Bate-papo com o consumidor em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Captura de tela
- Chatbot
- Colaboração entre vários usuários
- Coleta de dados de multicanal
- Comunicação multicanal
- Conferências
- Discador automático
- Discador preditivo
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gerenciamento de contatos
- Gerenciamento de e-mails
- Gerenciamento de listas
- Gestão de campanhas
- Gestão de filas
- Gestão de funcionários
- Gestão de pesquisas/enquetes
- Gestão de pessoal
- Gestão do desempenho
- Gestão do fluxo de trabalho
- Gravação
- Gravação de chamadas
- Gravação de tela
- Gravação de áudio
- IVR
- Interface do agente
- Monitoração de chamadas
- Painel
- Para call centers
- Planejamento de pessoal
- Previsão de trabalho
- Questionários e feedback
- Rastreamento de chamadas
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Third-Party Integrations
- Transcrição de chamadas
- Transferência de arquivos
- Transferência de chamadas
- VoIP

... and 21 more features

## Integrations (99 total)

- Aha\!
- Akazio Cloud Archive
- Asana
- AuditWise
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- Bubble
- BugSnag
- Calabrio ONE
- CalendarHero
- Chatlayer

... and 84 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software)

## Categorias relacionadas

- [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)
- [Software de Softphone](https://www.capterra.pt/directory/31029/softphone/software)
- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)

## Alternativas

1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (997 reviews)
2. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
3. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (325 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews)
5. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews)

## Avaliações

### "RingCentral" — 5.0/5

> **Kiersten** | *17 de setembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Easy to use, easy integrations with Salesforce and Groove
> 
> **Desvantagens**: Can delay quite a bit, causing calls to fail

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### "RIngcentral CX is a great product for small call centers" — 5.0/5

> **Holly** | *1 de fevereiro de 2026* | Serviços ao consumidor | Recommendation rating: 10.0/10
> 
> **Vantagens**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process.
> 
> **Desvantagens**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.
> 
> It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control

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### "negotiator" — 3.0/5

> **brittany** | *2 de junho de 2025* | Serviços jurídicos | Recommendation rating: 6.0/10
> 
> **Vantagens**: That we can use this on a app on a phone or via the computer. This helps with everyday communication.
> 
> **Desvantagens**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying.

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### "Ring Central is the best\!" — 5.0/5

> **Allan Del Cris** | *3 de setembro de 2025* | Emprego e contratação | Recommendation rating: 10.0/10
> 
> **Vantagens**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\!
> 
> **Desvantagens**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools.
> 
> Ringcentral is one of the most underrated dials applications.  It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps.

-----

### "Yes to RingCX" — 4.0/5

> **Avaliador Verificado** | *5 de janeiro de 2026* | Transporte rodoviário e ferroviário | Recommendation rating: 8.0/10
> 
> **Vantagens**: Clarity and ease of use. The app and the site are very easy to navigate.  I have never had to contact RingCX support
> 
> **Desvantagens**: Sporadic interuptions of service. For example, being logged out automatically.  Very inconvenient if I am in th middle of a task
> 
> I will continue to use RingCX due to its functionality and ease of use.  I have become very familiar with RingCX so it would be difficult for me to change platforms

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## Links

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