---
description: Tudo sobre Chattermill: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Chattermill - Preço, avaliações e classificação - Capterra Portugal 2026
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Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

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> O Chattermill unifica os comentários dos clientes, o suporte ao cliente e os comentários sobre produtos em uma única plataforma para analisar os dados dos clientes em escala.
> 
> Verdict: Rated **4.5/5** by 25 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Chattermill?

Empresas em rápido crescimento no varejo, fintechs, no setor de viagens e outros que desejam redefinir a experiência do cliente com análise detalhada de comentários.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 25 Avaliações |
| Praticidade | 4.4/5 | Based on overall reviews |
| Suporte ao cliente | 4.6/5 | Based on overall reviews |
| Relação qualidade/preço | 4.2/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Chattermill

## Commercial Context

- **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, França, Irlanda, Itália, Países Baixos, Reino Unido, África do Sul

## Recursos

- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de texto
- Aprendizado de máquina
- Automatização de processos e fluxos de trabalho
- Coleta de dados de multicanal
- Detecção de idioma
- Extração de dados
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gestão de experiência do cliente
- Gestão de pesquisas/enquetes
- Importação/exportação de dados
- Marcação
- Marcação de parte do discurso
- Painel
- Pesquisa e filtro
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Segmentação
- Segmentação de clientes
- Third-Party Integrations
- Visualização de dados

## Integrations (28 total)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

... and 13 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Assistência 24/7
- Bate-papo

## Category

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Categorias relacionadas

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Software de Processamento de Linguagem Natural (PLN)](https://www.capterra.pt/directory/32754/natural-language-processing-%28nlp%29/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software)
- [Software de Extração de Texto](https://www.capterra.pt/directory/30933/text-mining/software)

## Alternativas

1. [Zonka Feedback](https://www.capterra.pt/software/137773/zonka-feedback) — 4.8/5 (68 reviews)
2. [Thematic](https://www.capterra.pt/software/159338/thematic) — 4.9/5 (15 reviews)
3. [Birdeye](https://www.capterra.pt/software/152997/birdeye) — 4.7/5 (703 reviews)
4. [SurveyLab](https://www.capterra.pt/software/80891/mysurveylab-com) — 4.9/5 (62 reviews)
5. [Hotjar](https://www.capterra.pt/software/163516/hotjar) — 4.6/5 (539 reviews)

## Avaliações

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9 de setembro de 2024* | Software | Recommendation rating: 10.0/10
> 
> **Vantagens**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Desvantagens**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

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### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3 de setembro de 2024* | Design | Recommendation rating: 10.0/10
> 
> **Vantagens**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Desvantagens**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

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### "great idea, not working for me" — 2.0/5

> **Emma** | *25 de outubro de 2021* | Companhias aéreas/Aviação | Recommendation rating: 2.0/10
> 
> **Vantagens**: trending user feedback helping us to understand what travellers want
> 
> **Desvantagens**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

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### "Great product" — 4.0/5

> **Shaina** | *12 de outubro de 2021* | Bens de consumo | Recommendation rating: 8.0/10
> 
> **Vantagens**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Desvantagens**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

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### "Use of it in a startup" — 4.0/5

> **Lorena** | *26 de outubro de 2021* | Imobiliárias | Recommendation rating: 7.0/10
> 
> **Vantagens**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Desvantagens**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

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## Links

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