--- description: Tudo sobre RoomRaccoon: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomRaccoon - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão Hoteleira](/directory/20031/hospitality-property-management/software) > [RoomRaccoon](/software/153249/roomraccoon) # RoomRaccoon Canonical: https://www.capterra.pt/software/153249/roomraccoon Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/153249/roomraccoon?page=2) > Simplesmente melhor software de gestão hoteleira > > Verdict: Rated **4.1/5** by 75 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa RoomRaccoon? Software de hotel tudo-em-um feito para: Hotéis independentes, B\&Bs \& Guest houses, Apartamentos e Moradias de Férias ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.1/5** | 75 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 3.8/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: RoomRaccoon - **Location**: Breda, Países Baixos - **Founded**: 2016 ## Commercial Context - **Preço inicial**: 188,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, croata, espanhol, francês, inglês, italiano, neerlandês, português - **Available Countries**: Alemanha, Botsuana, Bélgica, Canadá, Croácia, Espanha, Estados Unidos, França, Irlanda, Itália, Luxemburgo, Namíbia, Países Baixos, Portugal, Reino Unido, Suíça, Tanzânia, Zimbabué, África do Sul, Áustria ## Recursos - Análise de dados dos canais - Cobrança e faturamento - Controle de estoque - Distribuição de multicanal - Formação dinâmica de preços - Gerenciamento de multicanal - Gestão da experiência do hóspede - Gestão da manutenção - Gestão da recepção - Gestão de calendários - Gestão de canais - Gestão de estoques - Gestão de imóveis - Gestão de parceiros - Gestão de promoções - Gestão de reservas - Gestão de reservas - Gestão de tarefas domésticas - Integração de GDS/OTA - Inventário de salas - Observações da reserva - Processamento de pagamentos - Relatórios e análise de dados - Relatórios e estatística - Reservas online - Suporte do cliente - Third-Party Integrations ## Integrations (32 total) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - Gastronovi - GuestCentric - GuestRevu - HiJiffy - Lighthouse ... and 17 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão Hoteleira](https://www.capterra.pt/directory/20031/hospitality-property-management/software) ## Categorias relacionadas - [Software de Gestão Hoteleira](https://www.capterra.pt/directory/20031/hospitality-property-management/software) - [Sistemas de Reservas](https://www.capterra.pt/directory/20032/reservations/software) - [Sistemas PMS para Hotel](https://www.capterra.pt/directory/31615/hotel-channel-management/software) - [Sistemas de Gestão de Canais](https://www.capterra.pt/directory/30678/channel-management/software) - [Software de Gestão de Pousada](https://www.capterra.pt/directory/31457/hostel-management/software) ## Alternativas 1. [Guesty](https://www.capterra.pt/software/159377/guesty) — 4.4/5 (485 reviews) 2. [Hostaway](https://www.capterra.pt/software/152433/hostaway) — 4.8/5 (1623 reviews) 3. [rezStream](https://www.capterra.pt/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) 4. [Amenitiz](https://www.capterra.pt/software/183836/amenitiz) — 4.3/5 (254 reviews) 5. [Erbon Hospitality](https://www.capterra.pt/software/1012271/erbon) — 4.8/5 (72 reviews) ## Avaliações ### "Automação quase instantânea de vários processos" — 5.0/5 > **Carlos Eduardo** | *5 de dezembro de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade (SIBA, gestão da propriedade, questionário do INE, pagamentos, envio de confirmação de reservas diretas, vendas diretas on-line). > > **Desvantagens**: Não tem módulo para criar múltiplas reservas para um cliente para várias semanas consecutivas com certa regularidade (segunda a sexta feira por exemplo). Não tem uma app apropriada para gestão fora do escritório. É preciso usar a página web normal o que dificulta utilização/visualização de certas funções ao gerir no telemóvel. > > Ótimo onboarding. Fácil utlização. Acompanhamento durante todo o processo pré, durante e pós implementação. ----- ### "Great software" — 5.0/5 > **Sebastiaan** | *22 de julho de 2025* | Ócio, viagens e turismo | Recommendation rating: 10.0/10 > > **Vantagens**: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. > > **Desvantagens**: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents > > Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. ----- ### "Amazing Service & support" — 5.0/5 > **Cherease** | *30 de setembro de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: I would love to give RoomRaccon service a 5 Stars review\! Ashlene van Reenen has given so much attention to all of our concerns \& arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training \& showed us amazing short cuts\! Thank you for the amazing support centre \&\& Rocco ia an absolute amazing super star AI assistant\! > > **Desvantagens**: Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. > > An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ----- ### "No support at all" — 1.0/5 > **Stefanie** | *24 de agosto de 2026* | Restaurantes | Recommendation rating: 0.0/10 > > **Vantagens**: The only real positive we can mention is that RoomRaccoon is very user-friendly and almost “dummy-proof.” It is easy to learn and straightforward for staff to use, even with little technical experience. Unfortunately, that does not outweigh the reliability issues, bugs and lack of effective support when something goes wrong. > > **Desvantagens**: Our biggest concern with RoomRaccoon is what happens when the system does not work. A hotel operates 24/7 and is heavily dependent on its PMS for reservations, check-ins, payments, room availability and daily operations. Unfortunately, we have experienced too many bugs and technical issues. The most frustrating part is that when something goes wrong, it is very difficult to reach someone who can actually help solve the problem. You may be able to contact support, but that does not necessarily mean you are speaking to someone who can immediately investigate or resolve a critical issue. For a hotel, this is a serious problem. Our operation does not stop when the system has an issue. Guests still arrive, payments still need to be processed and reservations still need to be managed. For business-critical software, reliable technical support should be available when it is needed most. In our experience, that is currently one of RoomRaccoon’s biggest weaknesses. ----- ### "Good Hotel Management Provider\!" — 5.0/5 > **Lila** | *26 de agosto de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. > > **Desvantagens**: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. > > I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend\! ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/153249/roomraccoon?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/153249/roomraccoon) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data