--- description: Tudo sobre RoomRaccoon: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomRaccoon - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão Hoteleira](/directory/20031/hospitality-property-management/software) > [RoomRaccoon](/software/153249/roomraccoon) # RoomRaccoon Canonical: https://www.capterra.pt/software/153249/roomraccoon Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/153249/roomraccoon?page=2) > Simplesmente melhor software de gestão hoteleira > > Verdict: Rated **4.2/5** by 72 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa RoomRaccoon? Software de hotel tudo-em-um feito para: Hotéis independentes, B\&Bs \& Guest houses, Apartamentos e Moradias de Férias ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 72 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: RoomRaccoon - **Location**: Breda, Países Baixos - **Founded**: 2016 ## Commercial Context - **Preço inicial**: 188,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, croata, espanhol, francês, inglês, italiano, neerlandês, português - **Available Countries**: Alemanha, Botsuana, Bélgica, Canadá, Croácia, Espanha, Estados Unidos, França, Irlanda, Itália, Luxemburgo, Namíbia, Países Baixos, Portugal, Reino Unido, Suíça, Tanzânia, Zimbabué, África do Sul, Áustria ## Recursos - Análise de dados dos canais - Cobrança e faturamento - Controle de estoque - Distribuição de multicanal - Formação dinâmica de preços - Gerenciamento de multicanal - Gestão da experiência do hóspede - Gestão da manutenção - Gestão da recepção - Gestão de calendários - Gestão de canais - Gestão de estoques - Gestão de imóveis - Gestão de parceiros - Gestão de promoções - Gestão de reservas - Gestão de reservas - Gestão de tarefas domésticas - Integração de GDS/OTA - Inventário de salas - Observações da reserva - Processamento de pagamentos - Relatórios e análise de dados - Relatórios e estatística - Reservas online - Suporte do cliente - Third-Party Integrations ## Integrations (33 total) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - GuestCentric - GuestRevu - HiJiffy - Lighthouse - Lightspeed ... and 18 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão Hoteleira](https://www.capterra.pt/directory/20031/hospitality-property-management/software) ## Categorias relacionadas - [Software de Gestão Hoteleira](https://www.capterra.pt/directory/20031/hospitality-property-management/software) - [Sistemas de Reservas](https://www.capterra.pt/directory/20032/reservations/software) - [Sistemas PMS para Hotel](https://www.capterra.pt/directory/31615/hotel-channel-management/software) - [Sistemas de Gestão de Canais](https://www.capterra.pt/directory/30678/channel-management/software) - [Software de Gestão de Pousada](https://www.capterra.pt/directory/31457/hostel-management/software) ## Alternativas 1. [Guesty](https://www.capterra.pt/software/159377/guesty) — 4.4/5 (473 reviews) 2. [Hostaway](https://www.capterra.pt/software/152433/hostaway) — 4.8/5 (1552 reviews) 3. [eZee Absolute](https://www.capterra.pt/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 4. [rezStream](https://www.capterra.pt/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) 5. [WebRezPro](https://www.capterra.pt/software/113348/webrezpro) — 4.6/5 (217 reviews) ## Avaliações ### "Automação quase instantânea de vários processos" — 5.0/5 > **Carlos Eduardo** | *5 de dezembro de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade (SIBA, gestão da propriedade, questionário do INE, pagamentos, envio de confirmação de reservas diretas, vendas diretas on-line). > > **Desvantagens**: Não tem módulo para criar múltiplas reservas para um cliente para várias semanas consecutivas com certa regularidade (segunda a sexta feira por exemplo). Não tem uma app apropriada para gestão fora do escritório. É preciso usar a página web normal o que dificulta utilização/visualização de certas funções ao gerir no telemóvel. > > Ótimo onboarding. Fácil utlização. Acompanhamento durante todo o processo pré, durante e pós implementação. ----- ### "Great software" — 5.0/5 > **Sebastiaan** | *22 de julho de 2025* | Ócio, viagens e turismo | Recommendation rating: 10.0/10 > > **Vantagens**: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. > > **Desvantagens**: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents > > Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. ----- ### "Amazing Service & support" — 5.0/5 > **Cherease** | *30 de setembro de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: I would love to give RoomRaccon service a 5 Stars review\! Ashlene van Reenen has given so much attention to all of our concerns \& arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training \& showed us amazing short cuts\! Thank you for the amazing support centre \&\& Rocco ia an absolute amazing super star AI assistant\! > > **Desvantagens**: Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. > > An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ----- ### "IT IS A SCAM" — 1.0/5 > **Laura** | *27 de novembro de 2023* | Hotelaria | Recommendation rating: 0.0/10 > > **Vantagens**: Horrible, how they treat customers is unacceptable. > > **Desvantagens**: We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN\! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. > > Horrible\! I wouldn't wish this kind of experience to anybody ----- ### "Good Hotel Management Provider\!" — 5.0/5 > **Lila** | *26 de agosto de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. > > **Desvantagens**: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. > > I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend\! ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/153249/roomraccoon?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/153249/roomraccoon) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data