ServeManager

Comentários: Overall, ServeManager has delivered. In an ever changing industry of process service and investigations, I am often given new hoops through which to jump. ServeManager has stayed ahead of the game and has consistently delivered results that make my clients feel at ease with the option of personal interactivity with their case. Data entry is a breeze and is as universal from state to state and court to court as I have ever seen in any process service software. When I first toured the ServeManager site and took a trial, I knew that they had taken the industry to a new level. This software has yet to be on the market until ServeManager brought it and I haven't seen anything out there that even comes close in terms of user friendliness and accountability.
Look... If you want to be a shade-tree process server and make a little spending money on the weekends, this probably isn't for you. However, if you want to be a professional, stand tall above your competition and offer the very best, welcome to the network-family of the best process service companies this industry has to offer. Welcome home. Now, let's get to work!

Vantagens: ServeManager is extremely user friendly and dare I say it.... "Fun to use..." Of course, I am one of those who love to get up and tackle the day. I love to work. ServeManager works for my small, yet growing business and keeps me at the forefront technologically. I absolutely love the fact that I can brag to my current and potential clients that I am using ServeManager and what they have to offer, such as GPS coordination and the ability to Route jobs, saving my clients money and the wear and tear on my vehicle. My clients also enjoy the idea that they can create their own accounts, tracking my serves and their own invoicing. ServeManager has never let those small, yet mounting invoices slip through the cracks and I'm actually getting paid on-time, everytime!

Desvantagens: The only things I am wanting from ServeManager are the same things the entire industry wishes we had. I'd really appreciate it if all my serves were home to accept their summons at 1500 hours. But that's just a dream.

Comentários: Overall A+. They are quick to respond to any and all requests.

Vantagens: I held off switching over to Servemanager for years. The way my previous software operated and the way SM operated were polar opposites. What took me so long is to finally realize that what Servemanager could offer, far outweighs what it lacks. The ability to have a platform that is user friendly that my servers and clients can use is where SM shines the most. There is no learning curve. I don't have to instruct clients how to join or add a new job. It's intuitive. SM has everything we need and an internet based platform is in my opinion the only way to go. No more downloading software and access is instant.

Desvantagens: Restrictions in place. There is not enough control by me on the limited contractor and law firm account. I should be able to control service type, and affidavits that I don't want and contacts without having my client have to change them. SM has a one size fits all for a variety of things and this isn't always the best approach. Collaboration between other paying members is a disaster. When I change my service due date, instructions or anything else it changes their job. I have found it best to not collaborate with shared jobs for other companies that I'm working for that are paying SM members. Print screen has too many screens to go through to get invoices to print. I've lost hours off my lifespan opening screens to print invoices.

Comentários: Overall, I really like the system, price and ease of use.
The collaboration and integration is a game changer. If you are looking for value added software, look no further.
No software is perfect, but they are willing to work with you to help you with your needs which makes all the difference. It's OK not to be perfect. It's not OK to accept the bare minimum.
They are clearly making strides to improve the SAAS as time passes. Programming is hard and expensive!! Well done SM team!

Vantagens: Customer support.
Functionality and ease of use compared to cost.
It's definitely a value added for my business.
Is also a good marketing tool.

Desvantagens: User Interface could be improved but isn't bad by any means.
The affidavits could be more versatile with more customization.
Also, the notification emails could be better. They work fine but I'd like to see a little more branding, service info and html inside the email instead of forcing the user to click a link. Maybe there is a reason for that. Overall, there are no issues or problems.

Comentários: Myself and my Office manager find it extremely user friendly, and very low maintenance.

Vantagens: The best part of the software is that it allows us to enter cases easily. When we have a similar Court case already entered, the software picks up that prior entry and auto fills, saving us time.
The other best feature is how easily our outside Independent Process Servers can update us instantly of what is going on in the field. They send to us realtime information!
Third, we love the Online Billing feature. We invoice a client, and sometimes within minutes they pay the invoice through STRIPE, a fantastic way to get paid quickly.

Desvantagens: The typeset seems a bit small, and there is not a way to adjust for that, to my knowledge. So a Field Sheet may not allow a Bold set of letters, other than capitalization.

Comentários: Secure Online Document Management, Integration with every app I use on a daily bases and Customer Support that is out of this world.

Vantagens: I love how I can sit back and watch jobs flow into my account with an easy to use interface and affidavits that fill themselves out from the service details entered in the field and with customer log in access we can move from old and tired to easy and automated. Thank you Servemanager!!

Desvantagens: I use serve manager for court filings as well as serves and eFilings. I wish there was a way to attach a file to a note and share it with my client. I've mentioned this to the awesome customer support staff at Servemanager and I'm excited to hear that Servemanager is constantly upgrading their software! They added recently added "Server Pay" so now I can keep track of how much I owe my servers in the field.