--- description: Tudo sobre XM for Customer Experience: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.pt/software/152924/customer-frontlines Page: 1 / 11\ Seguinte: [Next page](https://www.capterra.pt/software/152924/customer-frontlines?page=2) > O Qualtrics Customer Experience facilita para as empresas monitorar, responder e melhorar cada momento-chave ao longo da jornada do cliente. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa XM for Customer Experience? Líderes em experiência do cliente em todos os setores que buscam uma solução robusta e fácil de usar para gerenciar toda a experiência do cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 255 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Qualtrics - **Location**: Palo Alto, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 1500,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, finlandês, francês, inglês, irlandês, italiano, japonês, neerlandês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Costa Rica, Emirados Árabes Unidos, Espanha, Estados Unidos, França, Irlanda, Itália, Japão, México, Países Baixos, Porto Rico and 5 more ## Recursos - API - Acompanhamento da atividade do cliente - Acompanhamento de atividades - Análise de dados - Análise de dados visual - Análises de dados comportamentais - Automatização de processos e fluxos de trabalho - CRM - Chatbot - Coleta de dados de multicanal - Comentários anônimos - Employee Coaching Tools - Estrutura de pesquisas CES - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da comunicação - Gestão da qualidade - Gestão de dados do consumidor - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de recompensas - Gestão de respostas - Gravação de chamadas - Histórico do cliente - Indicadores de desempenho - Integração de telefonia por computador - Integração de terceiros - Interface do agente - Mensagens de SMS - Monitoramento de revisões - Monitoramento do KPI - Notificação de avaliações - Painel - Painel de atividades - Participação do cliente - Perfis de clientes - Perguntas personalizáveis - Programa de fidelidade - Questionários e feedback - Rastreamento de edição - Rastreamento de engajamento - Rastreamento de palavras chave - Rastreamento de retenções - Roteamento automático - Segmentação de clientes - Solicitação de avaliação ... and 35 more features ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 3. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5203 reviews) 4. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (964 reviews) 5. [SurveySparrow](https://www.capterra.pt/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Avaliações ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 de setembro de 2024* | Pesquisa de mercado | Recommendation rating: 9.0/10 > > **Vantagens**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Desvantagens**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics - the best for surveys\!" — 5.0/5 > **Hannah** | *8 de fevereiro de 2020* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized. > > **Desvantagens**: I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator. > > Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Avaliador Verificado** | *20 de maio de 2018* > > **Vantagens**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Desvantagens**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1 de outubro de 2025* | Telecomunicações | Recommendation rating: 8.0/10 > > **Vantagens**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12 de setembro de 2020* | Telecomunicações | Recommendation rating: 9.0/10 > > **Vantagens**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Desvantagens**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- Page: 1 / 11\ Seguinte: [Next page](https://www.capterra.pt/software/152924/customer-frontlines?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/152924/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data