Missive

Loving and Growing with Missive

Comentários: Overall Missive has exponentially improved out workflow and operations. Our team is much more connected and communicative than ever.

Vantagens:

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Desvantagens:

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

The Best Inbox Management Tool, ESPECIALLY FOR THE PRICE

Vantagens:

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Desvantagens:

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Missive Review

Vantagens:

This was a new product to me when I started at this company, So far it has done just about everything I've needed from the software.

Desvantagens:

I haven't run into any issues to provide any constructive feedback

Missive for the win!

Comentários: Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Vantagens:

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that. But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling. We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales. It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Desvantagens:

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform. We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Making Business & Teams Smarter

Comentários: Overall, they're great and seems to be growing and adapting.

Vantagens:

It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done.

Desvantagens:

The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels.

Missive can be as powerful as you like it to be

Comentários: Good experience overall with support, onboarding, billing, and the product.

Vantagens:

I've searched for similar software for what I need.. team communication and email management. I like the interface to communicate with my team, assign tasks. I appreciate that it works with Microsoft 365 products. A lot of similar services only works with Google. Although I wish they do not only work on chained/treaded email, it does has some advantage and I can understand why they need it that way. I use it daily to communicate efficiently with my team on emails received and assign tasks.. or for internal communication. There are lots more features we are not using yet. But it can be as powerful as you need. I think pricing is fair for what it offers. and the product doesn't have down time. Support is consistently good. There are lots of training offered.

Desvantagens:

Has to have chained/treaded emails. a learning curve to set up the rules and settings.

Missive is a game-changer and I won't go back.

Comentários: I am amazed with Missive, and can't picture myself using another email client. I've never felt so organized or on top of my inbox!

Vantagens:

The ability to create a flexible, customized structure for my email management has changed the game. I have multiple inboxes, used for multiple purposes, and Missive streamlines the entire thing for me. There are so many ways to customize and automate it, and it has all the features I look for in a good email client, such as scheduled sending, snoozing emails, automated rules, templates, and more. I love that I can also use the same tool for social media, calls, texts, web chat, etc. The interface is simple, and you can build it out as much as you want. The team collaboration features within Missive are easy to use, full-featured, and essential to my clients' and my workflow.

Desvantagens:

I would love to see more integrations! Currently the cloud-based phone software I use is not supported in Missive. I would also love a Slack integration.

Most Comprehensive Email App

Comentários: I have to share that I was very close to canceling my Missive subscription to find some savings due to a recent pay cut I was asked to take. After trying out other software, I could not leave Missive. Nothing beats it in terms of customization and feature set that makes my email life productive.

Vantagens:

The amount of options and customizations. The integrations, clean layout.

Desvantagens:

The cost. It's quite expensive being a single user not having my company pay for it.

Increases Productivity

Comentários: Using Missive makes team communication so effective and easy. It has increased our team productivity greatly - would highly recommend.

Vantagens:

Team communication and integrations as well as the templates feature

Desvantagens:

N/A - Haven't found anything I don't like yet!

Missive rocks!

Comentários: I like it, its very easy to use, customer service is great.

Vantagens:

Team Communication, inbox sharing, view, customer service

Desvantagens:

Unable to send secure emails, need more visibility of team labels

Refreshing & Unique Software

Comentários: When it comes to using shared inboxes with most email clients, things don't really sync up properly and you'll find someone already responded to an email or moved it, yet it's setting in someone else's inbox as if nothing has been done. This is not the case with Missive. I also like how I can create signatures for each person in my company and apply them to each person's account, per inbox. This is really helpful and unique. Lastly, it's amazing how I can log into missive anywhere and still have all my settings, inboxes, etc intact.

Vantagens:

I like how fast emails send and receive. Everything is synchronized and up-to-date at all times.

Desvantagens:

The livechat abilities need some work. We tried it out but it didn't have all the features we were looking for. I'm sure in time, it'll get better.

It's the app I waited for

Comentários: It's just a software how I want it. Good UX, customizable, thought from user perspective. And - features that are planned well.

Vantagens:

It's that is critical for power users. It appears they've considered every aspect. You can tweak it to fit your exact needs. It's the tool I've been looking for. Great job!

Desvantagens:

I don't know. There is nothing coming in to my mind so far.

Great choice for managing team-inbox mail

Vantagens:

Everything you need with big options to make. Supports Standard mail clients, IMAP, fb messenger or twitter. Also we can synchronize our trello and google drive with missive. Great tools for automatizations. The platform looks great and it is easy to use. Now with our team inboxes and rules for automatization we saved not just a time but we finally organized our mails.

Desvantagens:

There was everything we have been looking for.

AMAZING!!!!

Vantagens:

It is designed with a working mentality and it is very efficient.

Desvantagens:

NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A great product

Vantagens:

Multiple inbox management, team allocation, integrations and more. Support team is always great, super helpful and responsive for the more quirky issues experienced when using a large amount of inboxes and integrations.

Desvantagens:

Calendar for me isn't hitting the spot, but still handy to have access to the calendar in Missive.

Outstanding mission-critical multi-email-client comprehensive solution

Comentários: It is masterpiece of software application which, in that particular area, is not easy to find out without higher budgets.

Vantagens:

Reliability; Richness of features; Their attention to details, everywhere; User interface carefully designed; External integrations (i.e. ClickUp, Open AI, ...) Powerful Signatures and Alias implementations, etc.

Desvantagens:

The lack of phone or chat support! Which we would gladly pay per incident, if they offered that. However, to be fair, they have an amazing email support. The increasing cost to get organized under the same account, configuring it by several departments, projects or divisions. The reason is because it triggers the price plan to levels that, for us, was not affordable, since we are an unusual nonprofit entity with lot's of Projects which need separate folders. However, since their price are fair, a large company with similar number of divisions like us, will likely have no problem to pay for that.

Missive Fan

Vantagens:

Missive is the most cooperative, customer-oriented and modern email client I have ever worked with as an organization. As responsible for all automation and processes within the organization, I have become a fan of Missive over the past +/- 1.5 years and have already recommended it to several companies in my area. Good UI/UX, always in development and they really want to think about solutions in processes within your organization.

Desvantagens:

The only thing I'm missing is a Zoho connection

Excellent! I'll never switch back.

Comentários: Having recently implemented a shared inbox for customer service, we tried out a number of different products and Missive blew the others out of the water. While it took a few days to get used to, now that the team is more comfortable with it we're working more efficiently and have more time available for other activities.Everything is in one place, so we don't have to switch between different apps to communicate with our customers and with each other. It's far easier to distribute the work and make sure that the correct person deals with each topic.The customer experience has also improved as our customers get responses more quickly and from the correct person.

Vantagens:

The collaboration capabilities that Missive has given our team continue to help us on a daily basis. Having everything in one place (email, shared email, chat, WhatsApp, social media) streamlines communication and helps stop people doubling up on work, leaving our team with more free time to work on other things.The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

Desvantagens:

The one thing I would say is that there was a bit of a learning curve at the beginning, and it took us a bit of time to get used to it. However, a lot of our initial misgivings were things that were easily solved through customization of the settings. Also, the customer support team has been great throughout the initial phase and have helped clear up any doubts we have had.

The best app for managing your communication processes with a team. You can't get better.

Comentários: Fantastic service, fantastic app.

Vantagens:

Ease of use and management of team communication and customer service

Desvantagens:

All good! No need. Perhaps more integrations but I don't even think required.

Our business RUNS on Missive!

Vantagens:

Missive has really helped us so much in our day-to-day operations. Our team is always in communication thanks to the chat, and there is no overlapping emails since we all see drafts in real time. We have multiple teams within the same app, and it's just a must for any business that values efficiency!

Desvantagens:

There's a little bit of a learning curve as there are A LOT of features, so it can be a little overwhelming at first or when training new employees.

Impeccable tool and always improving

Vantagens:

I can communicate with my working colleagues in parallel to an email dedicated to a customer, and I can see the workload of our Editorial Team before each one entitles themselves emails.

Desvantagens:

Maybe I have not figured this one out yet, but once someone has entitled an email to themselves from our team, any response from the customer will come to this one person. This is not good in case the person is on holiday or on sick leave for a longer time, any way around this maybe?

Just discover this amazing email client

Vantagens:

Last week I had to change my email client cause my company changed to Exchange and my Apple Mail version doesn´t support it, so I spent around five hours downloading, setting and trying different programs. It´s just what nobody wants to do with their time, but I am really glad I did it cause almost at the end of the process and just about to surrender I found Missive, which has really caught me. It´s very neat and visual, has every detail you expect from an email client, and even has AI integrated with chat gpt. It has much more for team inboxes, but I haven´t tried that yet, as I am the only one of my company here, but it must be amazing for teams. I really recommend it for individuals anyway.

Desvantagens:

Only 15 day history on the free version.

Simple but Powerful Email Management Software

Vantagens:

Missive has the ability to handle multiple email accounts with the same Missive account and checking each inbox is so easy and distraction-free. I don't need to switch between accounts which saves my time.

Desvantagens:

In the free account, you will not be able to view the history of the email conversation that was 15 days prior. So to check these emails, you need to head back to your original email client (Gmail or others)

Powerful email collaboration client

Comentários: Very pleasant, communication is excellent, they've answered our questions in an average of 20 mins for a reply. Very stable as well. Overall would recommend.

Vantagens:

Lightning fast email client. It allows for deep collaboration in our office, easily managing each other's inboxes and keeping internal and external communications separate. Updates come regularly and always add something new to keep up with the pace.

Desvantagens:

There are features that I wouldn't say are missing, but are a bit hidden, like for example for multiple email signatures, you'd have to create an alias for each instead of like with gmail it has it's own section.

Can't recommend enough.

Vantagens:

Easy to set up and use after switching over from Front. Bit of a better fit for our small team to manage influencer relationships and move campaigns forward in a timely fashion.

Desvantagens:

Haven't found any so far. Really intuitive and user-friendly.