--- description: Tudo sobre ServiceNow: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Negócios](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.pt/software/152871/servicenow Page: 1 / 16\ Seguinte: [Next page](https://www.capterra.pt/software/152871/servicenow?page=2) > A ferramenta automatiza operações diárias de suporte e ajuda a controlar, medir e processar todas as unidades de trabalho. Fácil de usar e escalável. > > Verdict: Rated **4.5/5** by 361 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ServiceNow? Espaço de ITSM. Inclui organizações em crescimento de todos os tamanhos e setores. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 361 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceNow - **Location**: Santa Clara, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 100,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, japonês, neerlandês, português - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - API - Alertas/notificações - Alerts/Escalation - Ambiente de desenvolvimento integrado - Arrastar e soltar - Asset Lifecycle Management - Auditoria de problemas - CRM - Chatbot - Controle de versões - Controle e acesso remoto - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de RH - Gestão de ativos de TI - Gestão de capacidades - Gestão de conformidade - Gestão de contratos e licenças - Gestão de estoques - Gestão de licenças - Gestão de mudanças - Gestão de projetos - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Gestão financeira - Importação/exportação de dados - Indicadores de desempenho - Interface gráfica do usuário - Macros e modelos de respostas - Mapeamento de relacionamentos - Monitoramento - Monitoramento do desempenho - Operações de negócios integradas - Painel - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de ativos de TI - Rastreamento de recursos - Rastreamento do custo - Relatórios de TI - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Seguimento de status - Visualização de dados ## Integrations (95 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx - Coda ... and 80 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Negócios](https://www.capterra.pt/directory/30532/business-management/software) ## Categorias relacionadas - [Software de Gestão de Negócios](https://www.capterra.pt/directory/30532/business-management/software) - [Software de Gerenciamento de Nuvem](https://www.capterra.pt/directory/30852/cloud-management/software) - [Programas para Desenvolver Aplicativos](https://www.capterra.pt/directory/30082/application-development/software) - [Sistemas ERP](https://www.capterra.pt/directory/9/enterprise-resource-planning/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Avaliações ### "Helps reduce manual tasks, improving efficiency and response times." — 5.0/5 > **Cátia** | *4 de outubro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Powerful platform known for its ability to streamline IT service management and automate business processes. It has a user-friendly interface that enhances productivity by allowing users to easily navigate and access features. Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make data-driven decisions. > > **Desvantagens**: The platform can be overwhelming for new users, requiring significant training to fully leverage its capabilities. Implementation can be time-consuming and costly, which may not suit smaller organizations with limited budgets. ----- ### "Good Product" — 4.0/5 > **Preethi** | *6 de agosto de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: ServiceNow is easy to use and helps manage incidents, service requests, changes, and workflows in one place. I especially like the automation and reporting features, which make it easier to track work, monitor status, and improve overall process efficiency. > > **Desvantagens**: The main thing I like least about ServiceNow is that some advanced features can take time to learn and configure. The interface can also feel a little complex when handling large workflows or multiple modules. > > Overall, my experience with ServiceNow has been good. It helps manage IT processes, assets, incidents, and workflows in an organized way. I find it useful for improving visibility, tracking tasks, and making day-to-day IT operations more efficient. ----- ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 de fevereiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Desvantagens**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 de março de 2026* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10 > > **Vantagens**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Desvantagens**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "Valuable enterprise platform" — 5.0/5 > **Edwin** | *29 de julho de 2026* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: What I liked most about ServiceNow is how it brings many IT and business processes into one centralized platform. The workflow automation features are very powerful because they reduce repetitive manual tasks and help teams work more efficiently special for a strong bank as us. I especially like the AI capabilities, such as AI-assisted ticket categorization, knowledge recommendations, and automation suggestions that help employees resolve issues faster. The platform also provides strong reporting and dashboards, making it easier to understand service performance and identify areas for improvement. Security controls, role-based access, and audit tracking give confidence that sensitive business information is protected. The ability to customize workflows without heavy development effort is another strong advantage. ServiceNow continues to improve with regular updates, new features, and better automation tools that help organizations modernize their operations. > > **Desvantagens**: The biggest challenge with ServiceNow is that it can become complex and expensive, especially for smaller organizations. Setting up workflows, integrations, and custom modules often requires experienced administrators or developers. While the platform offers many features, the large number of options can make it overwhelming for new users. Some configurations require significant time and testing to make sure updates do not affect existing processes. Documentation is available, but sometimes finding the exact information needed can take time because of the size of the platform. Customer support quality can also depend on the support plan and the complexity of the issue. The user interface has improved over time, but some areas still feel less intuitive compared with newer cloud applications. More simplified setup options would make adoption easier. > > My overall experience with ServiceNow has been positive because it provides a complete solution for managing IT services, automation, and business workflows. The platform helps teams improve efficiency by automating approvals, routing requests, and managing incidents in a structured way. Features like AI-powered assistance, virtual agents, and intelligent recommendations help reduce response times and improve user experience. The chat communication features are useful because employees can quickly submit requests and receive updates without needing to understand complex IT processes. ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records. Regular patches and platform updates show that the product continues to evolve. While the learning curve and cost can be challenging, the long-term benefits in productivity, visibility, and process improvement make ServiceNow a valuable enterprise platform. ----- Page: 1 / 16\ Seguinte: [Next page](https://www.capterra.pt/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data