--- description: Tudo sobre ServiceNow: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Negócios](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.pt/software/152871/servicenow Page: 1 / 15\ Seguinte: [Next page](https://www.capterra.pt/software/152871/servicenow?page=2) > A ferramenta automatiza operações diárias de suporte e ajuda a controlar, medir e processar todas as unidades de trabalho. Fácil de usar e escalável. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ServiceNow? Espaço de ITSM. Inclui organizações em crescimento de todos os tamanhos e setores. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 344 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceNow - **Location**: Santa Clara, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 100,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, japonês, neerlandês, português - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - API - Alertas/notificações - Alerts/Escalation - Ambiente de desenvolvimento integrado - Arrastar e soltar - Asset Lifecycle Management - Auditoria de problemas - CRM - Controle de versões - Controle e acesso remoto - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de RH - Gestão de ativos de TI - Gestão de capacidades - Gestão de conformidade - Gestão de contratos e licenças - Gestão de estoques - Gestão de licenças - Gestão de mudanças - Gestão de projetos - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Gestão financeira - Indicadores de desempenho - Interface gráfica do usuário - Macros e modelos de respostas - Mapeamento de relacionamentos - Monitoramento do desempenho - Operações de negócios integradas - Painel - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de ativos de TI - Rastreamento de recursos - Rastreamento do custo - Relatórios de TI - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Seguimento de status - Visualização de dados ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Negócios](https://www.capterra.pt/directory/30532/business-management/software) ## Categorias relacionadas - [Software de Gestão de Negócios](https://www.capterra.pt/directory/30532/business-management/software) - [Software de Gerenciamento de Nuvem](https://www.capterra.pt/directory/30852/cloud-management/software) - [Programas para Desenvolver Aplicativos](https://www.capterra.pt/directory/30082/application-development/software) - [Sistemas ERP](https://www.capterra.pt/directory/9/enterprise-resource-planning/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3411 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (688 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.capterra.pt/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avaliações ### "Service Now, a tool you must have in your toolbelt." — 5.0/5 > **Oscar** | *10 de setembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: The reporting part of Service now is the best, I have used multiple ticketing tools that does not provide any report assistance after. The customization of the tool is also nice, it helps you to create an environment that makes you comfortable. > > **Desvantagens**: It takes some time to configure to do what you want in the tool, and to link it to other systems. > > It is a great tool, all business that handle tickets should use it, it will improve the overall performance, control, and assistance of the customer. ----- ### "Helps reduce manual tasks, improving efficiency and response times." — 5.0/5 > **Cátia** | *4 de outubro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Powerful platform known for its ability to streamline IT service management and automate business processes. It has a user-friendly interface that enhances productivity by allowing users to easily navigate and access features. Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make data-driven decisions. > > **Desvantagens**: The platform can be overwhelming for new users, requiring significant training to fully leverage its capabilities. Implementation can be time-consuming and costly, which may not suit smaller organizations with limited budgets. ----- ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 de fevereiro de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Desvantagens**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 de agosto de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Desvantagens**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 de março de 2026* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10 > > **Vantagens**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Desvantagens**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- Page: 1 / 15\ Seguinte: [Next page](https://www.capterra.pt/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data